Customer Service Representative | MAKATI
BIG SKY NATION
- Makati, PhilippinesMakati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Places or cancels orders, and reservations.
- Resolves customer complaints via phone, email, mail, or social media.
- Escalates issues to Tier 2 (Skyroam Support) on a timely manner.
- Uses telephones, email, and social media to reach out to customers and verify account information.
- Greets customers warmly and ascertains problem or reason for calling.
- Answers questions about product and services.
- Assists with placement reservation, orders, refunds and exchange.
- Takes information such as addresses and phone numbers.
- Informs customer of deals and promotions.
- Works with Customer Service Supervisor to ensure proper customer service is being delivered.
- Closes out or opens call records.
- Follows up fulfilment of delivery and returns.
Trình độ tối thiểu
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At least a high school graduate.
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Experience in Customer Service is an advantage.
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Good work ethics.
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Excellent written and oral communication skills.
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Strong phone contact handling skills and active listening.
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Ability to multi-task and manage time effectively.
- Knowledge in use of MS Office Applications.
- Amenable to shift schedule
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Địa chỉ văn phòng
- Makati, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- http://WWW.BIGSKYNATION.COM
Về BIG SKY NATION
A personal global WiFi hotspot that provides fast, secure and cost-effective internet service around the world. Skyroam's Hotspot covers 100+ countries, including all top travel destinations.