Customer Service Representative | Dispatch
Benchmark 365
- Cebu City, Philippines19th Floor, ACC Tower, Ayala Access Rd , Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-10-18T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Intake calls and emails from Partners, end users, and vendors
- Provide quality customer service
- Log tickets based on Benchmark 365 protocols
- Prioritize, assign and collaborate all tickets created
- Coordinate Service Technician – Partner communication via approved platforms
- Maintain and ensure ticket flow by constant Service Technician monitoring and end user/vendor follow ups.
- Engage in Partner Capacity scheme
- Forecast workload for 2 – 3 days out
- Assist in Sales and Partner relation
- Document of all key IT systems
- Stay up to date on Benchmark 365’s products and integrations
Trình độ tối thiểu
- Six (6) months of experience as a Service Technical Representative is an advantage but not required.
- Advance English communication skills both in verbal and written
- Exceptional time management skills with the ability to prioritize and multi-task
- Logical and outstanding comprehension intelligence
- Proficient computer skills
- Knowledge of IT MSP business model is recommended by not required
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Ayala Access Rd, Cebu City, 6000 Cebu, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 4 vị trí tuyển dụng mới
- Trang web
- https://benchmark365.com/
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Về Benchmark 365
Benchmark 365 is an innovative IT service delivery organization with clients in Australia, the US, UK and Canada.
Our focus is on helping small organizations scale quickly by providing 24x7 IT services, advice, consulting, project delivery and support.
With an 18 year trading history, stable and diverse customers and an exceptional reputation we pride ourselves on our people and our culture.
As a small company, and not a BPO, our leadership are approachable and supportive of the team.
As a fast growing business our people are exposed to the latest in technology, receive mentoring, training and career development from internal subject matter experts and our global IT Partners.