Operations Manager | Gaming Shared Service/BPO
Ben Edictio
- Pasig, PhilippinesOrtigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- 70.000,00 PHP - 100.000,00 PHP / monthPHP7000010000070000MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-01-27T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible for the deliverables associated with various Keywords Studios gaming projects
- Act as a brand champion, ensuring a positive, clear and consistent experience for clients and the studio as a whole
- Manages effective engagement and communication with the account team leads, resource personnel and business stakeholders
- Implement and monitor metrics to evaluate success and ROI of site projects and initiatives
- Defines the account scope, approach and resources required as well as mobilizing site resources to meet client demands.
- Ensures all regular progress reporting and actions are timely, accurate and transparent
- Reviews and approves key project documentation deliverables (e.g. Requirements and specification document)
- Carry out all other related tasks
- Responsible for the Service quality delivered from our Manila office
- Participate in the documentation and training materials of the Manila office
- Decides on promotions for Senior and Team Leads
- Manage large accounts operated from the Manila office (including discussion with clients and requests management)
- Interact with Project Managers from other studios
- Works with the Service Line Director to improve the department.
- Possible travels to improve Customer Support best practices on various locations.
- Possible travels to visit clients and welcome them in our Manila office
Trình độ tối thiểu
- Bachelor’s degree
- Preferably Sr. Operations Manager level from a BPO or gaming company
- Preferably have experience in training organizational development in a BPO environment.
- Relevant hands-on P&L experience
- Develop, facilitate and monitor key performance standards.
- Ability to analyze data and write clear, concise reports
- Ability to establish and maintain effective working relationships with supervisors, Project Managers, subordinates and the public.
Tóm tắt công việc
- Trình Độ Công Việc
- Giám đốc/ Chuyên viên
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Ortigas Center, Pasig, Metro Manila, Philippines
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Về Ben Edictio
On December 1, 2014, Ben Edictio was launched with an objective of providing IT recruitment and placement services for the global business community.
Ben Edictio is established and managed by professionals with over 50 years of combined management expertise in Information Technology, Human Resource, Sales, and Marketing disciplines. We have the reach and the resources to connect our customers to the very best talents drawing from our network and database of over 30,000 professionals. We focus on understanding our customers’ business and needs that is why we are able to offer solutions that fit seamlessly in our customers’ organization.