Call Center Agent
Baytech BPO Corporation
- Pasig, PhilippinesUnit 2505, 25/F, Discover Center ADB Avenue, Ortigas Center, Pasig City, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
We are looking for bright, young talents that are highly trainable to join our Customer Support Team.
A Customer Service Representative or Call Center Agent is a person tasked to study the needs of its customers and help the company in satisfying them in a timely and cost effective manner. They manage and resolve customer issues that cut across the organization’s departments, including policies, pricing, and product features.
They work closely with the Marketing and Development team to make product changes that will increase the value our products and services give to our customers.
Their tasks are as follows:
- Answer customers' issues via email and phone call.
- Communicate with the Marketing and Development team to come up with solutions for customers' issues.
- Do the necessary research needed to answer customers' queries.
- Test and replicate the customers' journey within our sites to get to the bottom of the problem.
- Document issues and solutions for new concerns raised by customers and add it to our customer support knowledge base.
Trình độ tối thiểu
- At least a High School diploma or a diploma in Marketing, Advertising/Media, Humanities/Liberal Arts, Linguistics/Languages, Mass Communications, or its equivalent is an advantage.
- At least 1 year experience as a Customer Service Representative or Call Center Agent.
- Less than 1 year experience that specialized in Marketing/Business Development or equal is an advantage.
- Excellent English writing skills.
- Strong analytical and comprehension skills.
- Good communication skills.
- Excellent problem-solving skills.
- Strong planning and presentation skills.
Đặc quyền và lợi ích
- Special Leave Benefits for Women
- Single Parent Leave
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Free Lunch or Snacks
- Paid Bereavement/Family Leave
- Paid Holidays
- Paid Vacation Leave
- Maternity & Paternity Leave
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Đã tốt nghiệp THPT
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Discovery Center ADB Avenue, Ortigas Center, Pasig City
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://baytech.ph
Về Baytech BPO Corporation
Established in 2016, Baytech BPO aims to provide our clients with solutions that actually work. The team is composed of online marketing professionals with a combined experience of over 30 years in the industry.
The rise of e-commerce websites have ballooned over the past decade and as quickly as they are created, they die out just as fast. Setting up an online business we make sure that we create a business for our clients that will actually create profit.
Frustrated by our own experience with outsourcing services, we know what it is like to be in our clients’ shoes. That gives us the edge when it comes to anticipating client needs.
With Baytech, you can be sure to get the best quality service.
Send us an email to know more about our services.