Technical Support Representative
Atticus Solutions
- Pasig, Philippines1402, Garnet Road, San Antonio, Pasig, Metro Manila, Philippines, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Miêu Tả Về Công Việc
DUTIES AND RESPONSBILITIES
The role is to provide support to end users on a variety of issues. You will Identify, research and resolve technical problems raised by end users. You will need to respond to telephone calls, email and personnel requests for technical support issues. The position also requires support staff to document, track and monitor the problem to ensure a timely resolution. Lastly, the role may require an overseas trip to Melbourne, Australia for training and customer exposure purposes.
• Monitor and triage customer raised issues
• Handle Level 1 and 2 support calls by phone and remote support
• Assist hospitality business like cafes, pubs, clubs and restaurants about their inquiries on our POS system functionality
• Resolve problems being experienced by the customers
Trình độ tối thiểu
QUALIFICATIONS
• Candidate must possess at least a high school diploma, vocational / short course certificate, bachelor’s degree in any field
• Prior application support experience is a prerequisite
• Strong knowledge in PC (operating system / database) and networking skills are essential
• Good analytical and logical skills
• Strong written and verbal communication abilities, fluent using English Languange
• Flexible, confident and committed to get work done
• Computer literate, internet savvy and knowledge of helpdesk applications
• Knowledge of POS systems is an advantage
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Garnet Road, San Antonio, Pasig, Metro Manila, Philippines
- Ngành nghề
- Outsourcing / Offshoring
- Vị trí đang tuyển
- 5 vị trí tuyển dụng mới
- Trang web
- http://www.atticus.ph