Training Associate
Six Solutions Inc.
- Makati, PhilippinesMakati, Metro Manila, 12th Flr The Peak Tower, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
Responsibilities:
- Teach new hires technical knowledge and product specific information along with professional communication skills.
- Facilitate professional development focused programs for agents, support, and leaders.
- Design instructional materials and training programs using a variety of methods.
- Perform regular quality control and analyses, update training materials, internal wiki, and other resources as needed.
- Identify and implement improvements to current training curriculum.
- Successfully liaison with other departments to identify gaps in performance and determine training needs.
- Responsible for facilitating and delivering training to meet the client and company’s set expectations.
Specific Responsibilities:
- Facilitates training for employees on all aspects of client projects (new hire, progression and enhancement training).
- Provides feedback on existing curriculum for training improvements.
- Respond appropriately to learners needs for clarification or feedback.
- Provide positive reinforcement and motivational assistance to peers.
- Use instructional methods appropriately.
- Use multimedia effectively.
- Evaluate learner performance.
- Report evaluation information.
- Assesses class and individual agent level performance.
- Conducts pre and post-training surveys where applicable.
- Performs other related duties and assignments as required by the Supervisor or Manager.
- Prepares and submits daily training reports to the Training Manager and appropriate managers/team leaders.
- Identifies gaps in the training curriculum, provides a point of action, obtains approval for resolution, and takes action to correct.
- Sets up and maintains training facilities and materials.
- Prepares and submits final training report to appropriate management.
- Conducts required analysis on specified campaigns in a very proactive manner.
- Lead process improvement initiatives where required.
- Creates Training Needs Analysis for company-wide employee development
Trình độ tối thiểu
- Candidate must possess at least a Vocational Diploma / Bachelor’s/College Degree, Post Graduate Diploma / Master’s Degree, Education/Teaching/Training, Psychology or equivalent
- Must have 2-3 years experience as a technical/agent trainer in a BPO company
- Should be willing to work in varying shifts
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Ground Floor The Peak Tower 107 LP Leviste St. Salcedo Village
- Ngành nghề
- Employer on Records & Staffing
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.asiapremierbpo.com
Về Six Solutions Inc.
SIX Solutions provides Employer of Record (EOR) services. We are a third-party local entity placed as an intermediary in an existing employee-employer relationship. We are responsible for the legal and regulatory obligations of employment and payroll as an EOR. Examples are payroll processing, employee onboarding, background checks, human resources, employee relations, and administration. We are not involved in day-to-day job activities.
Our sole focus is hiring roles in software development: desktop, web, and mobile application development, cloud computing, DevOps and QA, and UI and UX. We are serving mid-sized and large businesses and software product companies.