Technical Support Specialist
Accent Micro Technologies, Inc.
- Quezon City, PhilippinesQuezon City, Metro Manila, PhilippinesQuezon CityMetro ManilaPhilippinesPhilippines
- Hợp ĐồngCONTRACTOR
Đã hết hạn 3 years ago
2021-02-08T03:16:25.227111+00:00Miêu Tả Về Công Việc
The Technical Support Specialist's role is to ensure proper computer operations so that end users can accomplish organizational tasks. This includes receiving, prioritizing, documenting and actively resolving end user help requests.
- Provide one-on-one end-user incident & service request resolution over the phone for workstation software and hardware.
- Receives calls and inquiries, provides support in accordance with established processes and document incidents and resolution
- Troubleshoot, diagnose and resolve problems related to hardware and software
- Properly escalating unresolved queries top the next level support
- Utilise excellent customer service skill and exceed customers expectation
- Ensure proper recording, documentation and closure
Trình độ tối thiểu
- Strong analytical and planning skills;
- Good communication skills;
- Excellent problem-solving skills;
- Preferably Less than 1 year experience specialized in IT/Computer - Hardware or equivalent.
- Possess excellent customer relations, negotiation skills and computer literacy.
- Ability to impact technical knowledge to end-user.
- Make sure that you have updated your Kalibrr Profile or attached resume so that we can process.
- Preferrably with motorcycle or car
- Willing for shifting schedule
Đặc quyền và lợi ích
Special Leave Benefits for Women
Single Parent Leave
Paid Sick Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Khóa học ưa thích
- Information Technology
- Computer Science
- Computer Engineering
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Quezon City, Metro Manila, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 15 vị trí tuyển dụng mới
- Trang web
- http://www.amti.com.ph
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Về Accent Micro Technologies, Inc.
AMTI is the most diversified technology company in the Philippines.
Since 1996, it has been at the forefront in building partnerships with some of the world's leading brands in technology.
Aside from its years of experience, the ingenuity of the Filipino has become the main driver in enabling AMTI to deliver only the best innovative technology solutions.
AMTI harnesses and advances Filipino ingenuity to deliver innovative technology solutions locally and globally. True to our core of being an organization that promotes Filipino values, we continually invest and believe in the innate talent and ability of our countrymen. AMTI's remarkable growth stems from an advocacy that cultivates Philippine talent. Since our inception in 1996, AMTI has been at the forefront in building partnerships with some of the world's leading brands in technology. We pride ourselves for being a 100% Filipino-owned company that started as a hardware provider. With only 19 employees when we first operated, AMTI now employs over 700 highly skilled personnel and certified engineers. Our customer base covers more than 3,000 clients across the Philippines, and have placed continued trust in our innovative technology solutions. We have also expanded our reach with established offices in key cities of the Philippines namely, Manila, Cebu, Davao and Subic.