Customer Care Center Acccount Specialist
Amicassa Process Solutions, Inc.
- Makati, Philippines6F Makati Stock Exchange Bldg., Ayala Triangle, Makati, National Capital Region, PhilippinesMakatiNational Capital RegionPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 3 years ago
2021-04-29T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Ensures the timely and accurate processing of post-booking inquiries, requests, and complaints
- Generates information from all available sources
- Coordinates with other units within Amicassa on the early resolution of requests of clients received via phone and emails
- Interfaces with other units of the Ayala Land Inc.
- Monitors and ensures resolution at the committed time of long term inquiries, requests, and complaints
- Conducts baseline analysis
- Replies to buyer's requests within the set turn-around time
- Prepares real-time monitor/report of accounts handled
- Handles other related tasks that might be assigned by Customer Care Leads and Head
Trình độ tối thiểu
- Must be a Bachelor's degree holder in any field
- Must have strong verbal and written communication skills
- Has the willingness to learn the business processes of the company
- Customer service experience in any industry is an advantage
- Willing to work in shifting schedules (with weekends off)
- Amenable to be assigned in Makati Office
Kỹ năng cần thiết
- MS Office
- Attention to Detail
- Customer Service
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- 6F Makati Stock Exchange Bldg., Ayala Triangle
- Ngành nghề
- Business Process Outsourcing
- Vị trí đang tuyển
- 15 vị trí tuyển dụng mới
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Về Amicassa Process Solutions, Inc.
Amicassa Process Solutions, Inc. (AMICASSA), is a business process outsourcing company that provides after sales administration support to the Residential Business Group of Ayala Land, Inc. (ALI). The services includes but are not limited to the following: sales administration support - reservations and bookings, customer services, monitoring of billing and collection, buyer’s financing assistance, credit investigation, documentation, transfer and release of titles.