Customer Care Center Specialist
Amicassa Process Solutions, Inc.
- Makati, Philippines6F, Ayala Avenue, Makati, Metro Manila, PhilippinesMakatiMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 5 years ago
2019-05-30T16:15:58.467228+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Ensures the timely and accurate processing of post-booking inquiries, requests and complaints;
- Generates information from all available resources;
- Coordinates with other units within Amicassa on the early resolution of requests of clients received via phone and emails;
- Interfaces with other units of the Ayala Land, Inc.;
- Monitors and ensures resolution at committed time of long term inquiries, requests and complaints;
- Conducts baseline analysis;
- Replies to buyers’ requests within the set turn-around time;
- Prepares real-time monitor/report of accounts handled.
Trình độ tối thiểu
- Must be a Bachelor's degree holder in any field
- Must have strong verbal and written communication skills
- Has the willingness to learn different processes of the company
- Customer Service experience in any industry is an advantage
- Willing to work in shifting schedule
- Willing to work in Makati City
- Fresh graduates are welcome to apply
Kỹ năng cần thiết
- Business Correspondence
- MS Office
- Problem Sensitivity
- Information Ordering
- Customer Service
- Communication Skills
- Deductive Reasoning
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Hoàn thành Bằng tốt nghiệp D3
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Makati Stock Exchange Building, Ayala Avenue, Makati, Metro Manila, Philippines
- Vị trí đang tuyển
- 15 vị trí tuyển dụng mới
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Về Amicassa Process Solutions, Inc.
Amicassa Process Solutions, Inc. (AMICASSA) is a business process outsourcing company that provides sales administration support to the Residential Business Groups of Ayala Land Inc.
The name is derived from the Spanish phrase "a mi casa" which means "to my house".
It was registered as a corporation in the Securities and Exchange Commission on June 2, 2008 and started commercial operations on July 1, 2008.
The services include but are not limited to the following sales administrative support functions - reservations and bookings, customer services, monitoring of billing and collection, buyer's financing assistance, credit investigation, documentation, transfer, and release of titles.