Technical and Business Operations Analyst

Amdocs Philippines Inc.

Taguig, Philippines
Taguig, Metro Manila, Philippines
Taguig
Metro Manila
Philippines
Philippines
Toàn thời gianFULL_TIME

Đã hết hạn 7 years ago

2017-04-08T16:00:00+00:00

Công việc đã đóng.

Miêu Tả Về Công Việc

Telecommunications IT Support HD.
• Client Facing.
• ITIL Process Compliant- an advantage.
• Take Call/Request - Create Ticket.
• Do diagnostic Analysis.

• Escalate where/when required.
• Monitor during Incident lifecycle.
• Responsible for 1- stop closure.
• Perform first level investigation.
• Tickets routing.
• Tickets investigation/resolution (Tier 2, 2.5).
• Service requests handling.
• Defects planning & Tracking.
• Impact Assessment.
• Customer communication, Interaction with customer on customer location.
• Handling customer escalations.

Trình độ tối thiểu

Bachelors degree in any IT courses.
Open to Fresh graduates (0-11 months exp.)
Strong analytical skills;
Good communications skills;
Excellent problem-solving skills
Good Team Player Ability to work across 24/7 Shift Roster
Knowledge of CRM / OMS ,UNIX, SQL, PL/SQL, Unix shell scripts.

Tóm tắt công việc

Trình Độ Công Việc: Mới Tốt Nghiệp/ Trình Độ Tập Sự

Ngành Nghề: IT and Software

Yêu cầu học vấn: Tốt nghiệp Cử nhân

Nhà tuyển dụng trả lời hồ sơ: Once in a while

Địa chỉ văn phòng: Taguig, Metro Manila, Philippines

Ngành nghề: Computer Software / Engineering

Vị trí đang tuyển: 3 vị trí tuyển dụng mới

Trang web: http://www.amdocs.com/

Feel secure when applying: look for the verified icon and always do your research on a company. Avoid and report situations when employers require payment or work without compensation as part of their application process.

Về Amdocs Philippines Inc.

Amdocs is a leading software and services provider to the world's most successful communications and media companies. As our customers reinvent themselves, we enable their digital and network transformation through innovative solutions, delivery expertise, and intelligent operations. Amdocs and its 25,000 employees serve customers in over 85 countries. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $3.7 billion in fiscal 2016.

Mọi người cũng ứng tuyển vào

Home