Customer Service Representative (CSR)
ALLCARD
- Pasig, Philippines47th Floor, One San Miguel Avenue, San Miguel Avenue corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, PhilippinesPasigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
Trình độ tối thiểu
- Strong analytical and planning skills;
- Good communication and presentation skills;
- Excellent problem-solving skills;
- Graduate of any Business course
- 1+ year(s) of experience in the same field
- Excellent communication & reporting skills
- Customer orientation & ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize and manage time efficiently
- Computer literate
- Day shift
Đặc quyền và lợi ích
- Free Lunch or Snacks
- Paid Holidays
- Medical / Health Insurance
- Paid Sick Leave
- Life Insurance
- Paid Vacation Leave
- Maternity & Paternity Leave
Kỹ năng cần thiết
- Customer Service
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- 47th Floor, One San Miguel Avenue, San Miguel Avenue corner Shaw Blvd. Ortigas Center, Pasig, Metro Manila, Philippines
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- www.allcard.com.ph
Về ALLCARD
AllCard is an end-to-end card solutions provider and the leading plastic card manufacturer in the country. We produce cards for every requirement: banking, loyalty, access, government and the like. We set up the first VISA and MasterCard accredited facility in the Philippines.
Today, we are composed of five divisions to provide our clients with a complete solution for their card programs: Card Production, Card Printer Distribution, Software Development, Hardware Deployment & Support, and Outsourced Services/Data Management. We are involved in some of the country's biggest card projects, and what we create impact the lives of millions of Filipinos everyday.