Scheduler Senior Executive
Aleph Talent Solutions
- Cebu, PhilippinesCitylights Garden Tower 1, Apas, Cebu City, Cebu, PhilippinesCebuCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-01-22T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Interact with multiple levels of management in all functional areas of the business to drive performance improvement
- Utilize Workforce Management software and practices in analyzing call arrival patterns, seasonality changes, holiday planning and new business initiatives
- To forecast staffing needs, scheduling of agents and new hires, analyzing trend data, employee attendance and real time schedule adjustments to address employee and management needs.
- Forecasts scheduling/headcount/hiring needs by basing it on weekly call trends to meet client requirements and to provide them information on the company’s existing call capacity per week.
- Analyzes call center trends to predict long-term and short term staffing needs.
- Schedules agents based on call trends/forecast per shift by monitoring time/call arrival/trends daily; by looking at what day has the most calls and how long as basis for scheduling work and rest days to optimize manpower utilization.
- Submits daily and weekly reports regarding the absenteeism of agents by utilizing available tools and trackers
Trình độ tối thiểu
- Candidate must possess at least a Bachelor's/College Degree in any field.
- With experience in using any of the workforce tools like: NICE IEX, Aspect e-WFM, Total View or Verint Impact 360, Avaya CMS
- At least 2 years experience in the BPO industry focusing in Workforce Management, preferrably scheduling and forecasting (voice and back office).
- Excellent command in English language, written and oral
- Comfortable in working with different levels in the organization and experience in client interaction
- Excellent reporting skills (Excel), knowledge in Macros and VBA is an advantage
- Applicants must be willing to work in Pasay (Mall of Asia Complex, in rotating shift and schedules, holidays and weekends depending on the business need
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Địa chỉ văn phòng
- Citylights Garden Tower 1, Apas, Cebu City, Cebu, Philippines
- Ngành nghề
- Staffing / Recruiting
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.alephtalentsolutions.com
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Về Aleph Talent Solutions
Aleph Talent Solutions is a human resource solutions firm that provides business support for recruitment & executive search, end-to-end hiring, compensation and benefits structure, accounting, payroll, and government reports compliance, and training and development.
Aleph Talent Solutions works with talent-intensive businesses in Luzon, Visayas, and Mindanao. With our extensive experience in recruitment, headhunting, sourcing, business development, and training and development Aleph Talent Solutions will match the best person, skills, talent, and experience to the right position and honing previously untapped wherewithal of fresh graduates, preparing them for the job market.
We are seasoned recruiters, headhunters, and human resource practitioners that work according to RECRUITMENT QUALITY and HIT RATES. We are not in the business of “merely endorsing” candidates. We are in the business of helping businesses expand and grow. We want our hires to be your best hires.