Associate Systems Engineer  

The Associate System Engineer support and maintain the computer systems and network. They may install and configure computer systems, diagnose hardware/software faults and solve technical and applications problems, either over the phone or in person.

DUTIES AND RESPONSIBILITIES:

• Provides daily PC hardware and software support to the company’s employees
• Handles other server and network support duties (e.g. email support, computer imaging and setup, equipment mounting, wiring and cabling)
• Installs, configures and activates all hardware and software systems which includes: voice equipment, LAN ports, voice and data cabling, PCs, laptops, printers, scanners and FAX machines
• Installs and configures basic operating systems, network settings and related utilities/software packages required for desktop PCs
• Consults with end-users to resolve, troubleshoot, maintain, and repair of hardware & software components

• At least 1 year(s) of working experience in the related field (assembling, installing, configuring and troubleshooting personal computers and ancillary equipment)
• Efficient in latest Microsoft Office applications.
• Able to administer/use the following operating systems:
  • Windows XP, Windows 7/8 and Mac OS X
• Able to perform installation/configuration and troubleshooting on the following computer components and peripherals:
  • CPU, Memory, HDD, PCI / AGP/ I/O Cards,Video Cards, Disk Drives, Monitor, Keyboard, Mouse, ad-on Peripherals (i.e. scanners, digital camera, etc.)
• Fundamental understanding of the following networking/server-side technologies:
  • VLANs, IP Addressing w/ Subnet Masking, DNS, DHCP, MS Proxy, and VPN
• Should be willing to work on shift schedule basis including weekends and holidays