Franchise Operations Analyst  

The Franchise Operations Analyst is responsible in assisting the Franchisees of Generika Drugstores with regards to the various preparations before and during store opening, the management of sales, marketing, customer service and other important aspects of store operations and to ensure full compliance to Franchise Agreement.

SUMMARY OF RESPONSIBILITIES

• Coordinates with Franchise Operations Supervisor, Franchisees, and/or his designated representative in formulating action plans to ensure that the stores attain or exceed their sales targets and reach high levels of profitability.
• Assists Franchisees during the early months of their operations to reach break-even points and target sales as early as possible.
• Develops abilities of the Franchisee, Store Supervisors, and other store personnel to deliver effective customer service and store performance.
• Implements sales or marketing projects, in coordination with franchisees, to boost sales and uses these projects as an opportunity to train the Franchisee’s staff.
• Motivates the franchisee’s staff and keep them in high spirit.
• Acts as a contact person of Franchisee and representative of Franchisor for issues and matters pertaining to the store operations of franchised stores.
• Relays all important feedbacks to FOS for proper coordination so that appropriate actions can be taken.
• Coordinates closely with the Business Development Manager and the Franchisee prior to store launch, and coordinates with them on the final steps of the store launch including training of employees, schedules, sales and marketing plans for the store launch, goods, supplies and equipment to be provided to franchisees
• Gives timely updates to Franchisees on all developments being initiated and/or implemented by the Franchisor/Generika Drugstores and monitors full compliance therefrom.
• Monitors the full implementation of all marketing programs and activities and provides feedback to Marketing for appropriate action.
• Reviews and recommends promotional requests and local sales marketing activities of the franchised stores.
• Monitors the other aspects of store operations, such as proper manning of the stores, training programs, store appearance and maintenance, functional equipment, customer service, inventory management and control.
• Monitors and implements the full compliance of stores to the policies and guidelines as per the Franchise Agreement and submits Reports on violations and other findings.
• Suggests system improvements based on findings during store visits and on feedback from store personnel and franchisee/s.
• Suggests changes/revisions/improvements in Operations Manual and/or training programs to store personnel and franchisees so as to help them improve their skills and competencies to manage the store effectively.
• Provides market intelligence reports about the retail/drugstore industry, competitors and other relevant trade information.
• Performs other tasks or responsibilities that may be assigned by Management from time to time.

EDUCATION & EXPERIENCE

• Bachelor's / College degree in Business Administration, Management, or its equivalent.
• At least 1 year supervisory experience from pharmaceutical, retail, distribution, or FMCG.

COMPETENCIES

• Effective Human Relations – ability to deal effectively with franchisees, store supervisors and staff and to HO departments.
• Good communication skills both oral and written – ability to speak and write in a professional and business manner.
• Strong sales and marketing skills.
• Ability to work independently and to manage time and prioritize tasks.
• Good analytical and problem solving skills – ability to identify problems and choose a logical solution.