Customer Relations Assistant
Generika Drugstore
- Parañaque, Philippines2nd St, San Antonio, Parañaque, Metro Manila, PhilippinesParañaqueMetro ManilaPhilippinesPhilippines
- 13.200,00 PHP - 16.000,00 PHP / monthPHP132001600013200MONTH
- Toàn thời gianFULL_TIME
Đã hết hạn 7 years ago
2017-06-17T16:00:00+00:00Miêu Tả Về Công Việc
- Maintain the accuracy of customer records in the system (data encoding, modifications).
- Deal directly with customers either by phone or by electronic means
- Proficiently handle and resolve customer complaints and queries particularly associated with products and services
- Obtain and evaluate all relevant information in handling inquiries and complaints
- Verify and update the customers’ database periodically
- Provide relevant information to our valued customers through e-mails and SMS regarding the new offered products, and other additional privileges
- Develop new systems, procedures or working practices in improving customer service efficiency
- Understands the technical aspects of product (specifically about medicines) and customer service processes
- Gather customer insights based on their support and product experience
- Work with other concerned department/s and person/s when necessary, to resolve the customer's concerns
- Prepare reports and conversation with customers
- Provide root-cause analysis and recommendations to improve the support processes in resolving complaints
Trình độ tối thiểu
- Strong analytical and planning skills
- Good communication and presentation skills
- Excellent problem-solving skills
- College graduate of any medical course
- Able to:
- give instructions clear and concise
- manage irate callers
- exercise diplomacy
- deliberate or discuss medical matters into layman’s terms
- communicate effectively with a wide range of people calmly and pleasantly
Đặc quyền và lợi ích
Life Insurance
Medical / Health Insurance
Employee Discounts
Kỹ năng cần thiết
- MS Office
- Sales and Marketing Knowledge
- Email Support
- Chat Support
- Customer Service
- Critical Thinking
- Communication Skills
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- DPII bldg. 1st. st. Cervantes compound km.17 west service road Paranaque City.
- Ngành nghề
- Pharmaceuticals
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- http://www.generika.com.ph
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Về Generika Drugstore
The Generika Drugstore is the pharmaceutical retailing arm of the Generika group, one of the pioneers in the distribution of quality generic medicines in the Philippines. As a subsidiary of Ayala Healthcare Holdings, Inc., a wholly owned subsidiary of Ayala Corporation, Generika aims to be the leading national drugstore chain that provides quality affordable generic medicines with superior customer service and a strong sense of social purpose. With over six hundred (600) retail drugstores in the Philippines and backed by its strategic, long term partnership with Ayala Corporation, Generika seeks to help address the gaps in affordable retail healthcare and raise its level of efficiency and accessibility to serve Filipino families by providing a wide range of quality medicines at affordable prices.