Attraction Assistant  

The Attraction Assistant is responsible for the experience and safety of ATEI guests (adult/kids) while engaging the attraction’s activity. He/she will enforce policies specific to the attraction use in regards to the activity nature, guests' capability and body proportions.

Duties and Responsibilities

Customer Service

• Greet guests promptly in a warm and friendly manner
• Thank guests and convey anticipation for their next visit
• Establish connection to build guest signature experience and loyalty
• Gather constructive feedback to ensure satisfaction of every individual guest

Operational

• Prepare the assigned work area at the start of the day including activity tools and any related paperwork
• Ensure that you are fully conversant with the operation procedures, rules, and regulations
• Ensure the tidiness and cleanliness of the attraction before, during, and after the work shift
• Guide and facilitate guests through the course and activities per the prescribed script
• Administer and coordinate emergency first aid as necessary
• Explain and carefully enforce the activity rules and safety regulations
• Control activity while in progress and monitor the attraction while in operation

Challenging Activity

• Monitor the proper use of activity equipment, gear, and ropes course elements
• Accommodate and assist mentally/physically challenged guests
• Responsible for evacuating and assisting guest through various evacuation methods including: extreme heights, various types of platforms, stairs or ladders and other acceptable evacuation methods.

Other Duties

• Understand and strictly adhere to Rules and Regulations established in the Employee Handbook and Company’s policies concerning fire, hygiene, health, and safety.
• Ensure high standards of personal presentation, hygiene, and grooming.
• Respond to changes in store’s job function as dictated by the industry and/or company.
• Attend training sessions and meetings as needed and when required.
• Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements

• Candidate must have completed at least 2 years in college or an equivalent vocational course
• Prior experience an advantage but not required
• Must be willing to work a flexible schedule (shift) that also includes weekends and holidays
• Must possess excellent communication and interpersonal skills
• Must be willing to comply with all grooming standards and requirements
• Must be physically fit.
• Background in PARKOUR is a plus.
• Visually distinguish hand signals at a distance up to 50 feet
• Must be able to obtain a PNR Red CPR for Professional Rescuer Certification
• Must be able to stand and walk for prolonged periods of time
• Must be able to multitask while maintaining a positive attitude to ensure excellent guest services
• MUST BE PROFICIENT IN EDITING SOFTWARES (ADOBE PHOTOSHOP, LIGHTROOM ETC.)