IT Support
Accenture Philippines
- Taguig, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Taguig, Metro Manila, PhilippinesTaguigMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 3 years ago
2021-05-27T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
Technical Support Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to product issues, product support or any technical support or troubleshooting needed. Tasks may also include:
- Assisting customers in identifying, assessing and resolving issues.
- Responding to customer inquiry via Email/Calls by using various systems and tools
- Attending to and escalating issues that are outside the scope of work
- Coordinating with teams with high-volume transaction and assisting in training or educating new or more junior team members on operation procedures and policies
- Serve as a technical and functional resource, or possibly a super-user to other team members
Trình độ tối thiểu
- Open to non-bachelor’s degree holders
- At least 1 year of technical support experience (phone-based) is needed
- Must have good English communication skills (written and verbal)
- Must have an average typing speed
- Willing to work in BGC on shifting schedules
Kỹ năng cần thiết
- Technical Skills
- Technical Support
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 50 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
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Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.