BPO Service Delivery Senior Manager
Accenture Philippines
- Mandaluyong, PhilippinesRobinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Mandaluyong, Metro Manila, PhilippinesMandaluyongMetro ManilaPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Manage and Develop the Service Delivery Operations Team
- Responsible for career management of service delivery operations staff
- Ensure execution of delivery work across one or more service delivery operations
- Drive optimization of delivery of standard solutions within area(s) of expertise
- Lead service delivery strategy and execution across all locations where the services are provided
- Manage to Contract Operational and Financial Commitments
- Manage and reduce costs on standard offerings, assets, technologies, licenses, facilities, subcontractors (where required)
- Manage recruiting, staffing, pyramid mix, utilization, cost-to-serve, and capacity of staff to optimize balance between cost and delivery targets
- Deliver efficiencies through standard processes and synergies
Trình độ tối thiểu
- Bachelor’s Degree in any field
- At least 12 years’ Operations Management experience leading a team of 300 FTE in a BPO setting
- Experience in managing measured productivity of the team
- General knowledge of human resources policies and procedures
- Strong leadership, analytical and organizational skills
- Strong communication skills with all levels of employees and management
- Ability to organize staff and supervise workload for maximum efficiency
Tóm tắt công việc
- Trình Độ Công Việc
- Giám đốc/ Chuyên viên
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Always
- Địa chỉ văn phòng
- Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.