Mandarin Speaking Analyst
Accenture Philippines
- Cebu City, PhilippinesUG/F, Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-03-11T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Receives inbound issues or requests from client business users, end users and third party organization.
- Accepts and processes inbound incidents or requests via phone, email, portal or chat. Types of support could be:
- Voice – these are the calls received
- Non-Voice could be through emails, portals, voicemails and/or chats.
- Or a combination of both (example: 80% Voice and 20% Non-Voice
- Documents, monitors and processes through completion all incidents or requests through defined ticketing system.
- Follows defined troubleshooting procedures documented in Knowledge Management tool.
- Processes service requests such as but not limited to password reset, ID and access management, etc.
- Performs follow-up until incidents or requests are resolved by performing outbound calls, chats or emails.
- Categorizes, coordinates and escalates incidents or requests to SMEs, leads and different support groups as needed.
- Completes and passes all required trainings and assessments.
- Passes all set metrics and KPIs (key performance indicators).
- Performs ad hoc tasks related to Incident Management, Change Management and Service Request as instructed by leads.
- Understands and applies customer Service Level Agreement.
- Seeks opportunities to improve knowledge, skills, and performance and is receptive to constructive feedback.
- Demonstrates uncompromising commitment to Accenture core values.
- Develops and maintains expertise for tool used.
- Identifies and implements quality improvement methods.
Trình độ tối thiểu
- Fluent in Mandarin
- Excellent communications skills both written and verbal
- Willing and able to work effectively in a diverse and multicultural environment
- Willing and able to work on a shifting schedule
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- IT and Software
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Often
- Địa chỉ văn phòng
- Pioneer House, Cebu Business Park, Cebu City, Cebu, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 20 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
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Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.