Workforce Management Specialist
Accenture Philippines
- Cebu City, PhilippinesRobinsons Cybergate, Cebu City, Cebu, Philippines, Cebu City, Cebu, PhilippinesCebu CityCebuPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Report staffing needs and performance issues impacting service levels on a timely manner and recommend solutions to close gaps
- Analyze the impact of volume, AHT, planned shrinkage, and other drivers to service level
- Create volume forecast and handle time forecast for interval, daily and weekly staffing plan to ensure that the center is appropriately staffed
- Determine appropriate staffing levels needed to meet goals
- Administer shift bids across sites and clients/line of business
- Manage and adjust employees schedules and rotations to meet the work volume demand on each day.
Trình độ tối thiểu
- Graduate of any Bachelor's degree or Undergraduates with relevant work experience are welcome to apply
- Must have at least 3 years of experience in RTA, Scheduling, Capacity Planning, and Forecasting (needs to know manual, with a tool and create from scratch)
- Must have at least 3 years supervisory experience or at least 2 years managerial experience ( 2 or more direct reports)
- Must be able to work with all levels in the organization in capturing, managing, and communicating metrics
- Excellent written and verbal communication skills
- Willing to work holidays, weekends, shifting schedules, and extended working hours
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Robinsons Cybergate, Cebu City, Cebu, Philippines
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.