Operational Excellence Manager  

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• We’re looking for a Operational Excellence Manager, what does it take to become one?
• Think of yourself as the person who is responsible for driving process improvements, intelligent operations plans.
• As a  Operational Excellence Manager, you will be responsible on the tasks below:
• Identify process improvement opportunities in line with intelligent operations framework and drive projects to accomplish them
• Align with various stakeholders and leadership, prioritize, create and own account specific plans to drive these initiatives
• Manage insights framework and provide valuable intelligence to stakeholders on how to improve processes, cycle times, accuracy and customer experience
• Identify automation and analytics projects and work with support teams to execute them
• Maintain a strong operational compliance posture in accordance with delivery framework
• Work on structured plans to constantly improve process capability, handle audits, publish and track findings
• Own all cost to serve, automation, agile, six sigma and analytics projects end to end
• Provide constant education and upskilling of delivery staff on concepts of process improvement methodologies, RCAs, Delivery framework, analytics etc.

We're looking for an experienced professional with the skill sets below:

• Candidate must have 15+ years of experience with 6+ years in Business excellence role, currently leading large BPO operations
• Must be a Six Sigma black belt certified
• Must have knowledge with RPAs, automations, process maturity framework, Project management.
• Ability to work with multiple priorities, handle several projects, ability to collaborate across the ecosystem, build trust with key stakeholders, be able to provide a consultative approach while having domain expertise on client processes
• Proficient in analytical tools, software such as Minitab, MS project, Excel, VBA
• Strong communication and presentation skills

The company provides an equal opportunity employment and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.