Spanish Bilingual Associates
Accenture Philippines
- Cebu City, Philippines5, Robinsons Cybergate Towers 1, 2 and 3, EDSA cor. Pioneer Street, Mandaluyong City, Manila, 1554 Metro Manila, Cebu City, Central Visayas, PhilippinesCebu CityCentral VisayasPhilippinesPhilippines
- Toàn thời gianFULL_TIME
Đã hết hạn 4 years ago
2020-03-11T16:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Interacts with customer and ensures adherence to quality and customer service policies and procedures
- Technical hardware/software support including router, mobile/tablet, app etc
- Provides constructive feedback to customers and panelists
- Maintains a repository of best practices and customer preferences to drive a positive customer experience
- Ensure absolute consistency of measurement across the business and strive for objectivity and efficiency
- Work against established SLAs and metrics and evaluated by the degree of their achievement
- Gains and ensures excellent knowledge of product, systems and processes
- Proactively work with process mentors from both internal and external departments to improve overall performance
- Updated with the latest technology
- Ability to troubleshoot with non-technical users.
Trình độ tối thiểu
- Graduate of any bachelor's degree
- Undergraduates with relevant work experience are welcome to apply
- Excellent English communication skills
- Excellence Spanish communication skills
- Preferably with call center experience
- Willing to work on holidays, weekends, shifting schedules and extended working hours
Tóm tắt công việc
- Trình Độ Công Việc
- Mới Tốt Nghiệp/ Trình Độ Tập Sự
- Ngành Nghề
- Customer Service
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Sometimes
- Địa chỉ văn phòng
- Robinsons Cybergate Don Gil Garcia St., Cebu Business Park, Cebu City
- Ngành nghề
- Information Technology / IT
- Vị trí đang tuyển
- 2 vị trí tuyển dụng mới
- Trang web
- https://www.accenture.com/ph-en
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Về Accenture Philippines
Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. We help organizations maximize their performance and achieve their vision. We develop and implement technology solutions to improve our clients’ productivity and efficiency — and may run parts of their operations on their behalf. Ultimately, we enable our clients to become high-performance businesses and governments. With approximately 442,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.