We are your LITTLE SPAIN - a friendly, casual, neighborhood RESTAURANT - CAFE- BAR and DELI located in the heart of Makati.

Established in 2014, Pablo and Cartel are continuously growing our company. We are a hardworking team of individuals that strive to work together to provide a great dining experience to our customers through attentive and personalized service and fresh, good quality food and drinks.


Picasso Bistro Inc.

<ul>
	<li>Prioritizes service and customer satisfaction at all times</li>
	<li>Present during peak times of Operations – ensuring that quality of service, customer experience are above standard. </li>
	<li>Communicates and moves throughout the restaurant and kitchen areas to visually monitor and take actions to ensure food quality and service standards are met.</li>
	<li>Guides the Dining Team/Staff when handling situations that are beyond their knowledge and capacity</li>
	<li>Ensures that the Staff are knowledgeable and that they understand the Brands, Menu Sequence of Service, Standards, Protocols, Special Promotions, Retail Items, and general store information</li>
	<li>Trains new and current employees on proper customer service practices, sets expectations and serves as the role model for service</li>
	<li>Responsible for ensuring the restaurant, furniture, lighting, music and display are always functional and visually appealing</li>
	<li>Responsible for ensuring the cleanliness in the all area in the restaurant - bar, al fresco area, kitchen.</li>
	<li>Controls operational costs and identifies measures to reduce costs and maximize supplies</li>
	<li>Requests Gift Certificates from Finance</li>
	<li>Responsible for overseeing all necessary Reports : item sales, spoilage, breakage, etc</li>
</ul>

Restaurant Supervisor

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
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Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
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Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
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By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Give advice on destinations</li>
	<li>Make arrangements for transportation, hotel accommodations, car rentals, tours, and recreation</li>
	<li>Advise on weather conditions, restaurants, tourist attractions, and recreation</li>
	<li>Provide information on customs regulations, required papers (passports, visas, and certificates of vaccination), and currency exchange rates to international travelers</li>
	<li>Consult published and computer-based sources for information on departure and arrival times, fares, and hotel ratings and accommodations</li>
</ul>

Customer Service Representative | Travel Account | Mandaluyong

facebook.com/ImpactTrainingConsultancy

IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients’ organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations.

IMPACT offers career opportunities across several workforces, providing a unique career experience depending on your skills, career goals and personal learning objectives.

IMPACT - Training / Marketing / Consulting

The Business Development Officer (BDO) will be responsible for driving results-oriented high performance in client and partner engagements. The BDO will be developed in several facets of marketing that IMPACT Training &amp; Consultancy specializes in.

<ul>
	<li>Lead generation and research (both remotely over the phone and in-person pitching).</li>
	<li>Other lead generation activities such as flyering, attending trade events, etc.</li>
	<li>Scheduling for and pitching to restaurant owners, staff, or managers.</li>
	<li>Conducting regular follow-ups with the client's point of contact to continue negotiations.</li>
</ul>

Business Development Officer | Iloilo

We are Terroir Wine Merchant corp, a boutique wine importer and distributor of fine wine in the Philippines. We specialize highly in wines that speaks of its origin, and uniqueness, wines that we believe to be a good representative of its terroir. We specialize in Burgundy and Champagne wines from France but we equally represent some great winemaker from different wine regions of the world.

We aim to educate and share the passion to every filipino in every glass of wine. and to make them understand that wine is a product we need to enjoy more than be superficial about it.

Terroir Wine, We bring next generation wines and winemaker

Terroir Wine Merchant Corporation

<ul>
	<li>High interest or with background with wine.</li>
	<li>Understands the core value of the company.</li>
	<li>Be able to understand the product and list of wines we are offering.</li>
	<li>Capable of tasting with the beverage manager</li>
	<li>Responsible for developing all restaurant, hotel, and bar in a designated assigned area.</li>
</ul>

Wine Sales Executive

Making Business Awesome For Everyone

StoreHub is one of Southeast Asia's fastest growing technology companies, serving over 15,000 businesses across the region.

We enable businesses to be successful by automating operational excellence and customer growth on our merchant platform for omnichannel retail and F&B businesses. The platform consists of a comprehensive range of products such as the Cloud-Based POS, Inventory Management System, QR Ordering, and Food Delivery System.

Serving Needs, Not Just Profits

With the fast changing world we now live in, it’s absolutely critical for businesses to use technology to not just survive but to thrive. We also believe that it’s incredibly important to bring the best technology not only to those who can afford it, but to those who have traditionally been marginalised by the technology race. 

That’s why it is our mission to make technology available for everyone, big or small, enabling all businesses to achieve success that is both sustainable and scalable. 

Why join us:

A Place Where People Thrive

At StoreHub, we use the term “pro sports team” to describe how we operate, referring to ourselves as Players (our teammates) and Coaches (our managers). In a pro sports team, we know that winning involves working together with teammates who are extraordinary at what they do and are highly effective collaborators.

The satisfaction of being on a pro sports team is immense. Our vision of a great workplace is not free lunches, fancy buildings, or frequent parties. Instead, we believe a great workplace is about a group of people in singular pursuit of ambitious goals - in serving needs of businesses, big or small, by making technology available for everyone. 

In our team, we let results speak for themselves. There’s no reward for long hours with poor results, and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work alone and long hours are not how we measure or talk about a person’s contribution. Our model works best for people who value teammates that deliver strong outcomes and results.

While our players are fantastic, we know we can always be better. We believe that being at the top of our game must not hinder our desire to constantly pursue growth. Simply assembling a group of talented people in itself is not enough to win goals. They would need to train together to develop cohesion and chemistry, which synergise multiple talents into a single formidable force. In joining us, you’d be signing up for a journey of professional and personal growth with other driven and talented people. You can expect to learn from each other and build something meaningful as a dream team.

An important discipline we practice to facilitate growth and teamwork is radical candour - we only say things about teammates that we say to their face (and in a respectful manner). And this goes for interactions with peers, managers, and even with our CEO. We embrace this level of directness so that feedback is real, praise is specific, and criticism is helpful. An important component to our culture of candour is developing a strong sense of self-awareness through frequent and meaningful reflections. We believe that candour and reflection help us grow individually and as a team, with more intentionality and less drama. 

We use Apple MacBooks, work in a modern and open office, with free parking, a fully stocked pantry, learning benefits, and provide health insurance. These are not random perks. Rather, we know that the right tools and environment are productivity multipliers that help set our team up for success. From ergonomic chairs, to blazing fast Internet, and optimum sunlight at work stations - no detail is ever too small in our design and desire to best support our team’s performance. You will also be introduced to over 20 different tools that we use to support basic tasks, so that we can focus our minds on the kind of work that matters. 

If what you’re reading about our team and work philosophy excites you, do get in touch! We’d be just as excited to meet and get to know you as well.



StoreHub Sdn Bhd

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail &amp; restaurant businesses the technology and services they need to succeed.

At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is on such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Lead Generation role, you’d be responsible for exploring new business opportunities and building strong relationships with potential customers. As the company’s first point of contact for potential customers and a key liaison in the Sales team, you will drive a successful pre-sales experience by fully understanding business needs and qualifying opportunities.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

To top it off, we welcome fresh graduates who are switched on and really ready to make their first step into the industry a good one.

Requirements

What you will do:

<ul>
	<li>Handle and qualify inbound leads in order to set up meetings for sales executives to conduct product demos.</li>
	<li>Communicate with customers, make outbound calls to potential customers, and follow up on leads.</li>
	<li>Understand customers' needs and identify sales opportunities.</li>
	<li>Answer potential customers' questions and send additional information per email.</li>
	<li>Develop a deep understanding of the StoreHub platform to help potential customers understand our products and services.</li>
	<li>Keep up with the latest product updates and features.</li>
</ul>

Benefits

What makes working at StoreHub awesome (and refreshing!):

<ul>
	<li>Our people - for real! StoreHubbers are some of the smartest and most interesting people you can work with. Expect to do a lot of peer-learning.</li>
	<li>Culture of Candour. We embrace directness, hate bureaucracy, and move fast. If you’re tired of ‘corporate nonsense’ you’ll feel right at home.</li>
	<li>Cutting edge tools. If something can be automated, we’ll make it happen. You will be introduced to over 20 different tools we use that support basic tasks, so that we can focus our minds on the kind of work that matters.</li>
	<li>Data availability. The biggest benefit of using a lot of tools is that we have a LOT of data and easy access to analytics. This helps us make more informed decisions and get more precise outcomes.</li>
	<li>Impact not just effort. We recognize that results are not tied to the number of hours put in to achieve them. There’s no reward for long hours with poor results and there’s no penalty for going home on time when you’re producing excellent work. Of course, to be great, most of us have to put in considerable effort, but hard work and long hours is not how we measure or talk about a person’s contribution.</li>
</ul>

We do have all the other cool perks too:

<ul>
	<li>Medical and HMO</li>
	<li>Apple Macbooks for everyone</li>
	<li>Learning Budget - for courses, books, and levelling up</li>
	<li>Many opportunities for career growth and development</li>
</ul>

We are an equal opportunity employer and value diversity at StoreHub. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Lead Generation Specialist

The Accounting Officer is responsible for championing the finance department of the Company working closely with Top Management &amp; Core Departments such as Operations, Purchasing, HR. He or she is responsible for the over-all control of all financial transactions – handling recording, documentation and control including disbursements, billing and collection, updating of all journals, financial statements and other related transactions for the Company such as:

1. Financial Monitoring, Planning &amp; Reporting

2. Budget Management 

3. Policy Making &amp; Management Control 

4. Operations &amp; Administrative

 

Benefits: Food Allowance, Government-mandated benefits, Motorcycle Parking

Additional: Incentive Allowances upon regularization

Accounting Officer

Are you driven, results-oriented and a team player?

 

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

 

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

 

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. 

 

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

 

If this is a journey you’d like to embark on, keep reading!

 

As a member of an innovative, motivated, and talented team, you will be driving our Sales Team in the Philippines to successfully acquire new business opportunities for StoreHub. You will help drive the strategy and execution of growing our customer base in the Philippines and will oversee day-to-day sales operations. We need our Business Consultant Lead to be versatile and passionate to tackle new problems as we continue to push technology forward.

 

As the Head of Sales for our PH office, you will be the liaison between the Country Head and our high-performing sales team based in Manila. You are responsible for making sure the team is trained and managed to support the country’s sales targets and KPIs.

 

The work is challenging, fast-paced, and always on the bleeding edge. You are extremely determined, have strong interpersonal skills, an unwavering commitment to quality and a collaborative work ethic. You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.

 

What you will do:

<ul>
	<li>Lead the Philippines Sales Team and coach them in their respective fields: Sales Coordinator, Business Consultant</li>
	<li>Liaise with upper management to ensure sales targets are met</li>
	<li>Analyse current marketplace and give important feedback to leadership team on the market and our competitors</li>
	<li>Train Philippines Sales Team on sales techniques/skills, process and product knowledge</li>
	<li>Responsible for KPis and goals of the team</li>
	<li>Support country recruitment strategy through sourcing/interviewing screened candidates, providing recruitment team with localised expertise</li>
	<li>Curate and communicate country-specific product and pricing feedback and opportunities</li>
	<li>Align and sync country activities/initiatives with other organisational functions (product, marketing, sales etc.)</li>
	<li>Develop new business opportunities with potential distribution channels and partnerships that meet company objectives</li>
	<li>Build company brand and market awareness (with Marketing support) in the Philippines</li>
	<li>Represent StoreHub by managing and monitoring the brand activity within the country, and by representing the company in the local market at events</li>
</ul>

Performance Management and Coaching

Salesforce

Sales and Marketing Knowledge

People Management

Closing Sales

Head of Sales

The Purchasing Officer shall act as a multi-level support provider to Operations by supervising the Purchasing and Inventory function of the company and controlling the costs of the restaurant through keen attention to detail on the ordering, inventory, and usage of the different departments. She shall be responsible with coordinating and negotiating with suupliers, ensuring that items purchased area at par with menu costing. She shall ensure that the company's suppliers would be able to reliably provide the needs of the restaurant in a timely manner and in good quality. 

She will be working closely with Top Management &amp; Core Departments such as the Human Resource and Finance Department by serving as the lead point of contact for all administrative transactions and customer account management matters:

1. Purchasing

2. Cost Control and Inventory Operations

3. Maintenance Operations

Benefits: Food Allowance, Government-mandated benefits, Motorcycle Parking

Additional: Incentive Allowances upon regularization

Purchasing Officer

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we’re building a dream team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

It is in such a team that you learn the most, perform your best work, improve the fastest, and have the most fun.

If this is a journey you’d like to embark on, keep reading!

In the Billings Executive role, you will be responsible for receiving and sorting incoming payments. You will ensure the hygiene of the accounts in terms of billing, plan type, and invoices. You will also audit the overdue charges &amp; changes/activation on plans.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

Requirements

What you will do:

<ul>
	<li>Revenue monitoring and managing account balances to discover outstanding debts or other inconsistencies.</li>
	<li>Handle account queries from our merchants.</li>
	<li>Ensure that billing sent to our merchants is accurate and done in a timely manner.</li>
	<li>Collaborate with Account Managers in regard to account information matters.</li>
	<li>Follow and adhere to all practices that cover internal processes including, but not limited to, Opportunity Management, Data Quality and accuracy, Quotations, and Forecasting.</li>
</ul>

Billings Executive | Onsite

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

 

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

 

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

 

If this is a journey you’d like to embark on, keep reading!

 

In the Customer Care Representative role, you’d be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email and chat. As the company’s first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.

 

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

 

What you will do:

<ul>
	<li>Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat</li>
	<li>Be the first point of contact for all incoming tickets and distribute to the related teams</li>
	<li>Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product</li>
	<li>Advise customers on the status of hardware deliveries, installations or bug fixes</li>
	<li>Learn to follow and maintain a streamlined bug filing process</li>
	<li>Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end</li>
	<li>Support the Beep Delivery Team to handle Customer Merchant inquiries when required</li>
</ul>

Problem Sensitivity

Chat Support

Customer Service

Time Management

Technical Skills

Critical Thinking

Communication Skills

Customer Care Representative | Onsite | POS

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. 

If this is a journey you’d like to embark on, keep reading!

 
In the Technical Support Representative role, you’d be responsible for creating an innovative customer experience and building strong relationships with our customers over phone, email and chat. As the company’s first point of contact for our customers, you will be responsible for driving a successful customer experience by assisting those at varying skill levels to get the best use of the product.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast-paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

What you will do:

<ul>
	<li>Develop a deep understanding of the StoreHub platform to help customers troubleshoot and navigate through processes and bugs by phone, email and chat</li>
	<li>Be the first point of contact for all incoming tickets and distribute to the related teams</li>
	<li>Drive a successful customer experience by assisting those at varying skill levels to get the best use of the product</li>
	<li>Advise customers on the status of hardware deliveries, installations or bug fixes</li>
	<li>Learn to follow and maintain a streamlined bug filing process</li>
	<li>Take ownership of anything from small technical issues to escalated software bugs and solve for the customer from beginning to end</li>
	<li>Support the Beep Delivery Team to handle Customer Merchant inquiries when required</li>
</ul>

Technical Support Representative | Onsite

Are you looking for an opportunity to kickstart or continue your career in a role that combines sales and customer care? Do you have a passion for communicating with customers and identifying sales opportunities?

If so, we have an exciting opportunity for you!

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators.

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you’d like to embark on, keep reading!

 

In the Inside Sales Representative role, you’d be responsible for exploring new business opportunities and building strong relationships with potential customers. As the company’s first point of contact for potential customers and a key liaison in the Sales team, you will drive a successful pre-sales experience by fully understanding business needs and qualifying opportunities.

You don’t need to be an expert or know everything about our industry (even we don’t!). But the work is challenging, fast paced, and always on the bleeding edge. So, we’re looking for someone with a curious mind, a strong drive to make things happen, and a passion to keep improving yourself.

Here's what you'll do as an Inside Sales Representative:

<ul>
	<li>Discover new business opportunities and build relationships with potential customers, ensuring a successful pre-sales experience by fully understanding business needs and qualifying opportunities</li>
	<li>Engage with customers over chat and phone to identify their needs and provide them with the best possible solution</li>
	<li>Leverage your creativity and problem-solving skills to address customer concerns and find innovative solutions</li>
	<li>Work closely with sales executives to develop effective sales strategies and ensure a seamless handover of leads</li>
	<li>Provide feedback and suggestions to the product development team to ensure that our products meet the needs of our customers</li>
</ul>

Inside Sales Representative | Onsite

Are you driven, results-oriented and a team player?

With 15,000 customers in over 15 countries, StoreHub's mission is to make business awesome for everyone by providing retail and restaurant businesses the technology and services they need to succeed.

 

At StoreHub, we believe that technology is essential for businesses to survive and thrive in today's fast-changing world. We also believe that equal access to technology is a fundamental right. That's why we’re committed to bridging this gap and making technology accessible to all, regardless of their background. 

 

By focusing on serving needs, not just profit, we level the playing field for those who have been marginalized. Our customers trust us with the success of their businesses, and we play to win by enabling everyone to build successful businesses.

 

At StoreHub we model ourselves on a pro-sports team whereby all of your colleagues are extraordinary at what they do and are highly effective collaborators. 

 

On a team like this, you learn the most, perform your best work, improve the fastest, and feel most fulfilled professionally.

If this is a journey you’d like to embark on, keep reading!

As Head of Customer Experience, you will have the unique opportunity to drive the entire customer journey strategy for the Philippines. You will collaborate closely with StoreHub’s leadership team to drive extensive and sustainable growth and ensure a seamless customer experience for all of our merchants. The right candidate will leverage previous success ushering an organization through a period of rapid growth to bring StoreHub into its next level of maturation while focusing on high performance and a seamless customer experience.

 

In this role, you will oversee the entire Customer Experience which includes both our Customer Care (Technical Customer Support) and Customer Success (Account Management) functions. You will be responsible for the full customer journey, optimizing for the sustained success of our merchants in the Philippines. Our next Head of Customer Experience must be a proven leader who is innovative, resourceful and demonstrates a quantitative approach to both business and customer operations. Being that this role will oversee one of the largest departments in the company, you must also demonstrate exceptional management and leadership skills.

 

The work is challenging, fast-paced, and always on the bleeding edge. You are extremely determined, have strong interpersonal skills, an unwavering commitment to quality, and a collaborative work ethic. You don’t need to be an expert or know everything about our industry (even we don’t). What we’re after is someone with a curious mind and a passion for improvement.

 

What you will do:

<ul>
	<li>Own the entire customer journey from when a merchant signs up with us, to key milestones like onboarding, adoption, and retention.</li>
	<li>Ensure effective cross-functional collaboration across the Customer Care and Customer Success teams, as well as other teams that do not report directly to you- sales, marketing, etc.</li>
	<li>Drive change throughout StoreHub as it scales, and ensure successful implementation and adoption of StoreHub’s product offerings as the market expands</li>
	<li>Identify areas for improvement with regard to the full customer experience and implement new processes when and where needed</li>
	<li>Leverage data and analytics to inform strategic planning to define what customer success looks like</li>
	<li>Define and articulate StoreHub’s value proposition as the company continues to expand into new regions and markets</li>
	<li>Recruit, retain, and develop high-performing talent onto the Customer Care and Customer Success team.</li>
</ul>

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