ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Improve system performance by identifying problems and recommending changes.</li>
	<li>Route calls to appropriate resource.</li>
	<li>Follow up customer calls where necessary.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Healthcare BPO Professional | Taguig

<ul>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product/service or make a donation.</li>
	<li>Describe products and services.</li>
	<li>Respond to questions.</li>
	<li>Identify and overcome objections.</li>
	<li>Take the customer through the sales process.</li>
	<li>Obtain customer information.</li>
	<li>Obtain possible customer leads.</li>
	<li>Maintain customer/potential customer data bases.</li>
	<li>Follow up on initial contacts.</li>
	<li>Complete records of telephonic interactions, orders, and accounts.</li>
</ul>

Airline Reservations Professional

<ul>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Meet personal/team qualitative and quantitative targets.</li>
</ul>

Call Center Professional

<ul>
	<li>Responds to escalated calls in a professional manner to provide satisfactory solutions</li>
	<li>Conducts outbound calls to remind customers of their bill settlement and outstanding balances</li>
	<li>Offer product and service packages to customers to increase service coverage</li>
</ul>

Customer Service Representatives | Quezon City

<ul>
	<li>Obtain client information by:
	<ul>
		<li>Answering telephone calls.</li>
		<li>Interviewing clients.</li>
		<li>Verifying information.</li>
	</ul>
	</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Establish policies by:
	<ul>
		<li>Entering client information.</li>
		<li>Confirming pricing.</li>
	</ul>
	</li>
	<li>Inform clients by:
	<ul>
		<li>Explaining procedures.</li>
		<li>Answering questions.</li>
		<li>Providing information.</li>
	</ul>
	</li>
	<li>Maintain communication equipment by reporting problems.</li>
	<li>Maintain and improve quality results by:
	<ul>
		<li>Adhering to standards and guidelines.</li>
		<li>Recommending improved procedures.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Studying new product descriptions.</li>
		<li>Participating in educational opportunities.</li>
	</ul>
	</li>
	<li>Accomplish sales and organization mission by completing related results as needed.</li>
</ul>

Customer Service

Airline Booking Associate

<ul>
	<li>Answers inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolves problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfills requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sells additional services by recognizing opportunities to up-sell accounts and explaining new features.</li>
	<li>Maintains call center database by entering information.</li>
	<li>Keeps equipment operational by following established procedures and reporting malfunctions.</li>
	<li>Updates job knowledge by participating in educational opportunities.</li>
	<li>Enhances organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service Representative | International Account

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

Customer Support Representatives | CSR

For Direct Hiring 

3,000 Gift Reward to All Hires

<ul>
	<li>This position acts as the first point of contact for all customer concerns and must exhibit eagerness to assist and resolve customer issues at all times.</li>
	<li>Handle inbound calls concerning subscription plans, promos, activation, reconnection, upgrades and billing inquiries.</li>
	<li>Resolve customers’ issues via phone in a professional and timely manner.</li>
	<li>Stay positive and give customer reassurance that their concerns are your primary concern.</li>
</ul>

Salary Package 

<ul>
	<li>Fixed monthly salary and allowances P21,000 plus Incentives and night differential pay</li>
	<li>HMO benefits</li>
</ul>

Customer Service Representatives | Retail account | North Avenue QC

<ul>
	<li>Answers inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolves problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfills requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sells additional services by:
	<ul>
		<li>Recognizing opportunities to up-sell accounts.</li>
		<li>Explaining new features.</li>
	</ul>
	</li>
	<li>Maintains call center database by entering information.</li>
	<li>Keeps equipment operational by:
	<ul>
		<li>Following established procedures.</li>
		<li>Reporting malfunctions.</li>
	</ul>
	</li>
	<li>Updates job knowledge by participating in educational opportunities.</li>
	<li>Enhances organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service Executive

Chat Support

Communication Skills

Airline Ticketing Associate

<ul>
	<li>Obtains client information by answering telephone calls, interviewing clients, verifying information.</li>
	<li>Determines eligibility by comparing client information to requirements.</li>
	<li>Establishes policies by entering client information and confirming pricing.</li>
	<li>Informs clients by explaining procedures, answering questions, and providing information.</li>
	<li>Maintains communication equipment by reporting problems.</li>
	<li>Maintains and improves quality results by adhering to standards and guidelines and recommending improved procedures.</li>
	<li>Updates job knowledge by studying new product descriptions and participating in educational opportunities.</li>
	<li>Accomplishes sales and organization mission by completing related results as needed.</li>
</ul>

Airline Reservations Associate

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Manage and resolve customer complaints.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Enhance organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
	<li>Update job knowledge by participating in educational opportunities and maintaining personal networks.</li>
	<li>Maintain customer/potential customer data bases.</li>
</ul>

Customer Care | Banking | Mall of Asia, Pasay

Respond promptly to customer inquiries and concerns via phone

Resolve customer issues effectively and efficiently

Maintain accurate records of customer interactions and transactions

Provide up-to-date product and service information to customers

Maintain a positive and professional attitude at all times

Customer Service | Telco Account | Bacolod

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Will handle entry-level bulk-hiring requirements of Customer Service professionals</li>
	<li>Identify, source and recruit Customer Service Professionals for the job requirements of our partner BPO / Call Center clients</li>
	<li>Conducts Initial &amp; Final Screening of candidates for Call Center Agent positions via Group or Individual Interviews</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Conducts and Provides Coaching to All Endorsed Candidates to ensure that candidate has proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates (Endorsement Stage to Completing 3 months of Employment)</li>
	<li>Attends to pertinent related activities and administrative tasks</li>
</ul>

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