CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

<ul>
	<li>Create original content that is consistent with the school's branding guidelines for various communications channels such as:
	<ul>
		<li>Social Media</li>
		<li>Website and other online platforms</li>
		<li>Internal Documents and Templates</li>
		<li>Newsletters</li>
	</ul>
	</li>
	<li>Contribute to the execution of the Branding and Communications Marketing Plan</li>
	<li>Establish and implement advertising and promotional campaigns for products or services on various media (social, print, etc.)</li>
	<li>Collaborate with stakeholders and vendors to boost the effectiveness of marketing strategies and improve the brand</li>
	<li>Track and record all marketing activities, implement metrics to evaluate their success and amend marketing measures when necessary.</li>
	<li>Attend and participate in various activities or events, both internal and external, to increase brand awareness.</li>
	<li>Research and develop ideas for engaging social media captions, video scripts and other key narrative presentations</li>
	<li>Collaborate with relevant stakeholders to interpret copywriting briefs and produce campaign requirements</li>
	<li>Define key messages and brand voice for advertisements and marketing collaterals</li>
	<li>Monitor current industry trends and turn them into persuasive copy concepts</li>
	<li>Ensure that all content in the website is aligned with brand standards via branding guides to ensure a cohesive and strong market presence</li>
	<li>Ensure that the website details are updated</li>
	<li>Other tasks that may be assigned from time-to-time</li>
</ul>

Branding and Communications Officer

<ul>
	<li>Design, implement, and manage databases within Airtable to ensure increased productivity within the Specialist Team</li>
	<li>Streamline Specialist operations and develop solutions that allow for improved process efficiency</li>
	<li>Provide administrative assistance and documentation to the Specialist and Corporate teams</li>
	<li>Ensure timely preparation and smooth operations of the Specialist and Corporate classes</li>
	<li>Maintain processes and policies that are attuned to the objectives of the current Specialist and Corporate markets</li>
	<li>Create regular reports as deemed relevant by the team</li>
	<li>Perform other assigned functions that may assist the team</li>
</ul>

Administrative Officer

<ul>
	<li>Create content for public relations, encompassing marketing materials, press releases, media relations content, corporate newsletters, and social media content, contributing to the consistent maintenance of the company's visual and creative presence.</li>
	<li>Lead and oversee content strategy for projects of varying scales, utilizing digital and brand design, compelling content, and technology to ensure impactful outcomes.</li>
	<li>Work collaboratively with other departments and external partners to formulate marketing plans, analyze results, and identify opportunities for brand and community engagement.</li>
	<li>Initiate internal marketing campaigns that effectively translate marketing objectives across business units into clear and motivating creative strategies.</li>
	<li>Conduct analysis on brand tracking, market trends, consumer needs, and the competitive landscape.</li>
	<li>Compose, edit, and proofread marketing and communications materials, such as press releases, blog posts, and social media content.</li>
	<li>Ensure alignment of all content in web, print, and digital materials, as well as marketing collaterals, with brand standards through the use of branding guides, ensuring a cohesive and strong market presence.</li>
	<li>Support other departments in producing visual presentations, communication materials, and other creative content.</li>
	<li>Meet budget standards by forecasting and managing expenses, implementing cost-saving measures.</li>
	<li>Represent CIIT in communication-related events or association meetings, establishing relevant industry linkages and beneficial partnerships.</li>
	<li>Collaborate with the Admissions and Academics team to develop an effective communications strategy for programs offered based on campaigns and target audience.</li>
	<li>Identify opportunities to enhance the brand's reputation and maintain a media database.</li>
	<li>Create and produce internal newsletters for the organization.</li>
</ul>

Branding and Communications Manager

Student Affairs Management

<ul>
	<li>Maintaining an active, harmonious, and vibrant learning environment for students by way of communicating student concerns to faculty, school personnel, external agencies and other stakeholders, and vice versa</li>
	<li>Manage the publication of all internal communications to the student body in coordination with the Student Formation Service Manager, Branding and Communications Manager, Academic Head and the Student Council</li>
	<li>Act as the content supervisor of the student information portals</li>
	<li>Collect, manage and prepare statistics and reporting activities relating to student affairs.</li>
	<li>Process and monitor the compliance documents needed for out-of-campus activities in accordance with the policies and procedures set by LGUs and CHED.</li>
	<li>Develop, review, and update policies and procedures pertaining to the management of student affairs programs and services.</li>
</ul>

Management of Student Experience

<ul>
	<li>Facilitate the creation, update, and deployment of the Student Services Survey in coordination with the SFS Manager and collaborate with the HR Department on communicating its results to the concerned departments.</li>
	<li>Organize student orientations, assemblies, and town halls to assist in the onboarding of new students to the CIIT community, keep them updated about academic plans and new policies.</li>
	<li>Provide general assistance to all student related concerns and clearances during the enrollment period.</li>
	<li>Actively participate in the review of the Student Handbook and oversee its dissemination to students.</li>
	<li>Determine and assess student services needs of students and initiate referrals to appropriate teams.</li>
	<li>Advise students on policy concerns and assist in the resolution of problems and issues by advocating for the student rights in these issues.</li>
</ul>

Student Activities 

<ul>
	<li>Oversee all student-led events and activities initiated by recognized student organizations (RSOs), in and off-campus.</li>
	<li>Monitor and advise students on the implementation of student events and activities such as, but not limited to, cultural events, outreach activities initiated by RSOs, sporting and gaming events, social events like,inter-school competitions, etc.</li>
	<li>Develop and implement together with the SFS Manager, special campus events including, but not limited to, national and international day celebrations, commemorations, etc.</li>
	<li>Plans and implements social, cultural, recreational activities of various student groups, according to school policies and process protocols</li>
	<li>Promotes student participation in social, cultural and recreational activities.</li>
</ul>

Student Leadership and Empowerment

<ul>
	<li>Design and implement leadership and soft-skills workshops, training sessions, and activities for students</li>
	<li>Develop and implement a student leadership program targeting student leaders in RSOs and the Student Council with the aim of developing leadership skills and behavioral competencies that are anchored in CIIT’s core values.</li>
	<li>Regulate and supervise the Student Council, the Student Organizations and the Student Body as a whole</li>
	<li>Provide assistance and support to student-related endeavors and competitions outside of the school</li>
	<li>Organize a student leadership rewards and recognition program.</li>
</ul>

Student Affairs Officer

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

Is this role right for you?

We are seeking a meticulous and results-driven Credit and Collections Specialist to join our dynamic team for a project based. The ideal candidate will be responsible for managing the credit and collections process efficiently, ensuring timely payments from customers, and minimizing bad debt losses. This role requires excellent communication skills, attention to detail, and a proactive approach to resolving payment issues.

What are your responsibilities?

<ul>
	<li>Evaluate creditworthiness of new and existing customers by analyzing financial information, credit reports, and payment histories.</li>
	<li>Establish and monitor credit limits for customers in accordance with company policies and procedures.</li>
	<li>Manage the collections process by contacting customers regarding overdue payments, negotiating payment plans, and resolving payment discrepancies.</li>
	<li>Collaborate with sales, client success and finance teams to address customer inquiries and resolve billing disputes in a timely manner.</li>
	<li>Maintain accurate records of customer interactions, payment arrangements, and collection efforts using the company's CRM system.</li>
	<li>Prepare weekly and monthly reports on accounts receivable aging, collection activities, and bad debt reserves for management review.</li>
	<li>Implement strategies to reduce delinquency rates and improve cash flow, while maintaining positive customer relationships..</li>
</ul>

Key Performance Indicators (KPIs):

<ul>
	<li>Collections Target: Achieve collection targets by collecting at least half of the assigned target amount within the specified time frame.</li>
	<li>Days Sales Outstanding (DSO): Maintain DSO within acceptable limits by efficiently collecting payments from customers.</li>
	<li>Bad Debt Ratio: Keep bad debt losses below a specified percentage by effectively managing credit risk and collections activities.</li>
	<li>Customer Satisfaction: Ensure high levels of customer satisfaction by resolving payment issues promptly and professionally.</li>
	<li>Accuracy of Records: Maintain accurate and up-to-date records of customer accounts, payment arrangements, and collection activities.</li>
</ul>

Accounts Payable

Accounts Receivable

Credit and Collections Specialist

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<ul>
	<li>Follow up customer calls where necessary</li>
	<li>Handle inbound and outbound customer service calls</li>
	<li>Keeps equipment operational by following established procedures; reporting malfunctions.</li>
	<li>Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.</li>
</ul>

CSR | Customer Service Representatives | Pasay Mall of Asia

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Manage and resolve customer complaints.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Enhance organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
	<li>Update job knowledge by participating in educational opportunities and maintaining personal networks.</li>
	<li>Maintain customer/potential customer data bases.</li>
</ul>

Customer Care | Banking | Mall of Asia, Pasay

<ul>
	<li>Responsible for reaching out to customers to collect payment for overdue invoices</li>
	<li>Handle resolution of customer billing issues</li>
	<li>Monitor accounts receivable balances with the objective of reducing delinquency</li>
	<li>Capture accurate, detailed notes of discussions and send follow up as required</li>
	<li>Collect, monitor progress and escalate high quality dispute information as required</li>
</ul>

Credit and Collections Specialist |  Mandaluyong

<ul>
	<li>Perform a variety of concurrent review of patient’s clinical information and retrospective utilization management reviews for efficiency</li>
	<li>Evaluates the patient’s situation against the hospital policies, insurance company’s standards and the cost of involved treatments</li>
	<li>Coordinates and communicates with providers, members, or other parties to facilitate optimal care and treatment</li>
</ul>

Compensation Package:

<ul>
	<li>Monthly salary and allowances P42,000 to P65,000</li>
	<li>Performance Incentives and bonuses</li>
	<li>Holiday pay</li>
	<li>Sick leave and vacation leave credits</li>
	<li>HMO Benefit</li>
</ul>

USRN Analysts | Dayshift | Cubao and Fort BGC

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

Job Summary: A Production Merchandiser is responsible for overseeing and coordinating the production of garments from the initial stages to final delivery. This role involves working closely with various departments, suppliers, and manufacturers to ensure the smooth and timely production of high-quality garments. BOM creation is critical to this role, as it specifies the materials and components required for garment production.

Key Responsibilities:

<ol>
	<li>BOM Creation: Create and maintain an accurate Bill of Materials (BOM) for each garment style. This includes specifying the type and quantity of fabrics, trims, buttons, zippers, labels, and other materials needed for production. Ensure that BOMs are current and reflect any design or specification changes.</li>
	<li>Costing: Calculate the cost of materials and components listed in the BOM to determine the overall production cost for each garment style. This involves working with suppliers to negotiate prices and obtain cost-effective materials.</li>
	<li>Supplier Management: Identify and evaluate potential suppliers for fabrics, trims, and other materials required for garment production. Develop and maintain strong relationships with suppliers to ensure a reliable supply chain.</li>
	<li>Production Planning: Collaborate with production managers and planners to create production schedules that align with order deadlines and capacity constraints. Ensure that the required materials are available when needed to avoid delays.</li>
	<li>Quality Control: Monitor the quality of materials and components received from suppliers to ensure they meet the company's standards. Address any quality issues promptly and work with suppliers to resolve them.</li>
	<li>Inventory Management: Keep track of inventory levels for materials and components, ensuring sufficient quantities are on hand to meet production demands without overstocking.</li>
	<li>Communication: Act as a liaison between the design and production teams, providing technical support and clarifications on BOM details, design specifications, and any changes in production requirements.</li>
	<li>Cost Analysis: Continuously analyze production costs, identify areas for cost reduction, and implement cost-saving measures while maintaining product quality.</li>
	<li>Documentation: Maintain accurate records of BOMs, supplier communications, cost calculations, and production schedules. Ensure all documentation is organized and easily accessible.</li>
	<li>Problem Solving: Proactively identify and address production challenges, such as material shortages, quality issues, or production delays, to ensure on-time delivery of orders.</li>
</ol>

Production Merchandiser of Garments Company

<ul>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Meet personal/team qualitative and quantitative targets.</li>
</ul>

Airline Ticketing Associate

<ul>
	<li>Obtain client information by:
	<ul>
		<li>Answering telephone calls.</li>
		<li>Interviewing clients.</li>
		<li>Verifying information.</li>
	</ul>
	</li>
	<li>Determine eligibility by comparing client information to requirements.</li>
	<li>Establish policies by:
	<ul>
		<li>Entering client information.</li>
		<li>Confirming pricing.</li>
	</ul>
	</li>
	<li>Inform clients by:
	<ul>
		<li>Explaining procedures.</li>
		<li>Answering questions.</li>
		<li>Providing information.</li>
	</ul>
	</li>
	<li>Maintain communication equipment by reporting problems.</li>
	<li>Maintain and improve quality results by:
	<ul>
		<li>Adhering to standards and guidelines.</li>
		<li>Recommending improved procedures.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Studying new product descriptions.</li>
		<li>Participating in educational opportunities.</li>
	</ul>
	</li>
	<li>Accomplish sales and organization mission by completing related results as needed.</li>
</ul>

Sales and Marketing Knowledge

Customer Service

Customer Support Representatives | CSR

Airline Booking Associate

<ul>
	<li>Answers inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolves problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfills requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sells additional services by:
	<ul>
		<li>Recognizing opportunities to up-sell accounts.</li>
		<li>Explaining new features.</li>
	</ul>
	</li>
	<li>Maintains call center database by entering information.</li>
	<li>Keeps equipment operational by:
	<ul>
		<li>Following established procedures.</li>
		<li>Reporting malfunctions.</li>
	</ul>
	</li>
	<li>Updates job knowledge by participating in educational opportunities.</li>
	<li>Enhances organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

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