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ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

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Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
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By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Filipino</li>
	<li>High School graduate / College graduate or undergraduate</li>
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	<li>Good English communications skills</li>
	<li>Willing to be assinged in Ayala Makati</li>
	<li>Amenable to work on shifting schedule</li>
	<li>Can start immediately</li>
</ul>

Salary Packabe: P23,000 plus incentives, night differential pay, 13th month pay, health insurance and other benefits

By submitting your application, you agree for Aces Call Center Jobs Inc. to collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy in this link https://acesjobs.com.ph/data-privacy.

Customer Service Associates | Logistics | Ayala Makati

The milestones achieved by our first company, Trends, is a testament to how impactful and well-received our humble beginnings have been. Now, we have multiple subsidiaries that operate independently of each other, with distinct business objectives and operational structure. When we are blessed with success, it is our duty to walk in wisdom and plan our course for making the best of it. Empowered by a strong vision, we are now ready to put in the work that comes with positioning our conglomerate to enter the world’s biggest economies. From generating growth in the ICT industry, we are now pursuing to nurture leading and global businesses. 
The time has come to explore the possibilities in ICT and beyond.

Equipped with a vision and the right values, we are expanding and reaching new heights as a powerful, nurturing, and timeless conglomerate. We are moving towards a more promising future to cultivate opportunities and provide a customer experience like no other. Trends Group Inc. promises to give our partners the satisfaction they deserve and elevate itself to create and grow leading and global businesses.

Trends Group, Inc.

<ol style="list-style-type: upper-roman;">
	<li>Purpose</li>
</ol>

Provide Level 1 Network and Support services to client/s.

<ol style="list-style-type: upper-roman;">
	<li>Duties and Responsibilities</li>
</ol>

<ol>
	<li>Fulfillment of Service Request.</li>
</ol>

<ul>
	<li>Service Request shall be defined as those changes that are low risk and frequently recurring such as:
	<ul style="list-style-type: disc;">
		<li>Access port configuration to ensure that end devices will have access in respect to network connectivity.</li>
		<li>IP address and port assignment for the end devices</li>
	</ul>
	</li>
	<li>Configuration of basic parameters of routing and switching equipment such as:</li>
</ul>

a. Hostname

b. Enable password

c. Management IP Address

d. Login Banner

e. Interface VLAN

f. Gateway/Default Route

<ul>
	<li>Quarterly back up of logs of routers/switches</li>
	<li>During implementation of Service Request, TTI shall strictly follow the Change Management Process of the customer.</li>
</ul>

 

<ol>
	<li>Incident Restoration.</li>
</ol>

 

<ul>
	<li>During an incident, onsite support shall provide Level 1 checking and troubleshooting to restore the services such as:</li>
</ul>

 

Layer 1:

<ul>
	<li>Checking of cable connection of affected equipment.</li>
	<li>Physical checking of equipment status such as port LED indicators, Power LED indicators, Link LED indicators.</li>
</ul>

 

Layer 2:

<ul>
	<li>Checking and troubleshooting of port type configuration such as Access port.</li>
	<li>Checking and troubleshooting of configuration of port aggregation such as port channeling.</li>
	<li>Checking and troubleshooting of configuration of VLAN and port VLAN membership.</li>
	<li>Checking and troubleshooting of configuration of Port Security</li>
	<li>IOS changes (upgrade/downgrade) on layer 2 devices such as access switches that is needed to restore a service or resolve a problem</li>
</ul>

 

Layer 3:

<ul>
	<li>Checking and troubleshooting of inter-VLAN routing configuration on the core or distribution switches.</li>
	<li>Checking and troubleshooting of static-routing configuration on the core or distribution switches.</li>
	<li>Checking and troubleshooting of SNMP and Net Flow configuration.</li>
	<li>Checking and troubleshooting of basic Access Lists configuration.</li>
	<li>IOS upgrade/downgrade on layer 3 devices such as distribution switches/core switches with close coordination with Level 2 support of the client.</li>
	<li>Submits reports such as Activity Reports, Incident Reports and other reports as required.</li>
	<li>Strictly monitors time in handling incidents and escalates to Level 2 support if needed.</li>
	<li>Installation of Service Unit provided by the customer.</li>
	<li>Interacts with Level 2/ Level 3 support of the client or equipment vendor in restoring the services and resolving problems.</li>
	<li>Monitoring and checking of the network and equipment status through Client provided monitoring tool.</li>
	<li>Integrate and configure the identified supported technologies/solutions in Siemplify</li>
	<li>Playbook creation</li>
	<li>Checking and troubleshooting of Playbook blocks errors</li>
	<li>Creating of Reports based on the Cases</li>
	<li>Dashboard creation</li>
	<li>Monitor Cases to check if information gathered in the Alert</li>
	<li>Gather logs from Siemplify GUI and Siemplify Server in case Support requested to troubleshoot issues</li>
	<li>Monitoring of log ingestion from connectors</li>
	<li>Mapping of Event information to Siemplify Ontology</li>
</ul>

Associate Network Engineer | Bacolod

The Ateneo de Manila University (Ateneo) is one of the leading universities in the Philippines. More than 150 years in existence, the Ateneo has grown into a major Jesuit institution. Officially it became a university in 1959. It offers over 100 academic degree programmes. 

Ateneo offers Basic Education (Grade School, Junior and Senior High School). In addition, the Loyola Schools (college) is made up of four schools (Social Sciences; Humanities; Science and Engineering; and Management) that offer graduate and undergraduate degrees, with a total enrolment of about 10,000 students per year. The Ateneo has 4 professional schools located in 3 campuses in Quezon City, Makati City and Pasig City (Business; Government; Law; and Medicine and Public Health), with about 4,000 professional postgraduate students. 

It has an array of research centres, 11 of which are recognized as Centres of Excellence by the Philippine Commission on Higher Education. In addition to a European Studies Programme, it has a Centre for Asian Studies that fosters comparative research on East and Southeast Asia. 

The Ateneo has 207 partnerships with universities around the world (82 in Europe, 87 in Asia, 11 in Australia and New Zealand, and 27 in North and South America) and is a member of the ASEAN Universities Network and 3 other international university networks. The Ateneo’s Rizal Library is the most advanced in the Philippines with over 307,000 titles in its collection and online access to most major academic journals.

Ateneo de Manila University

**Full JD to be sent to shortlisted candidates

Under the supervision of the Administrative Coordinator, the Academic Program Secretary VI provides administrative and logistical assistance for the operations of the Master in Entrepreneurship (ME) Program.

Main Duties and Responsibilities

I. Program, Curriculum, and Classroom Management Support

Provides Program support by:

<ul>
	<li>Coordinating with partner institutions/resource persons for the required class/program requirements</li>
	<li>Assisting the resource person in the preparation of presentations and course materials</li>
	<li>Handling logistical arrangements (e.g., reservation of venues, preparation and setup of onsite and online classrooms, including Canvas and zoom when applicable, equipment, supplies, ordering of meals, etc.) of the Program</li>
	<li>Facilitating requests for reproducing, collating, and distributing learning/course materials to students and faculty</li>
	<li>Gathering student reports, papers, and business plans for submission to the designated faculty member and/or panelists</li>
</ul>

Collates grade submissions from faculty members and forwards them to the Office of the Registrar

Monitors student attendance during onsite and online classes, drafts and issuesreminder letters on student warnings and overcuts upon approval, and updates the Administrative Coordinator on any delinquency or violations of students during sessions

II. Records Management Support

Documents onsite and online class proceedings and reportorial requirements (e.g., student and faculty attendance, evaluation, etc.)

Files and safekeeps various academic documents (e.g., class presentation materials, student course requirements, grade submissions, etc.) and creates, updates, and maintains a database of all learning materials/ references

Monitors, and follows-up students’ submission of Program requirements (e.g., business plan proposals, research papers, etc.)

III. Office Management Support

Attends to office communications (incoming and outgoing) letters, memos, mails, and emails

Attends to inquiries and requests from stakeholders and visitors from various communication channels (e.g. face-to-face, online, phone) and coordinates the flow of information internally and with other offices concerned

Serves as custodian of department keys, equipment, and office supplies

IV. Financial and Budget Support

Assists in drafting ME’s annual budget, income and expense statements and other department reports by collating pertinent information

Maintains and tracks the Program’s financial resources by monitoring the expenses vis-à-vis the budget of the Program (or the ME Batch, if applicable)

Prepares, processes, and monitors financial documents for endorsement for submission to the Central Accounting Office (CAO)

Prepares monthly financial reports (e.g., Student enrolment and corresponding tuition fees, revenues and receivables, expenses, etc.), for submission to the Administrative Coordinator

Computes monthly royalty of the Program’s partner institutions based on standard formula, prepares necessary documentation for payment processing, and submits to the Administrative Coordinator for approval

Assists in monitoring tuition payments per batch and acts upon any report of returned checks

V. Sales and Marketing Support

Collaborates with the GSB’s Marketing Team on sales and marketing campaigns for the ME program and responds to course inquiries

Communicates with leads to convert them to applicants

Facilitates the processing of admissions requirements of Program applicants by providing administrative and logistical support in administering examinations, scheduling of interviews, and collection of requirements processes

VI. Performs all other tasks assigned by the immediate supervisor or any authorized 
representatives

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Customer Service Associates | Logistics | Ayala Makati

Associate Network Engineer | Bacolod

Academic Program Secretary VI