It is a multi-national company with operations in Singapore, Malaysia, Thailand and other countries in Asia. Gardenia Phils. began its operations in 1998 with a state-of-the-art bread factory rated as one of the most modern large-scale bread manufacturing facilities in the country.

Gardenia Bakeries Phils., Inc.

Conducts interview with users as part of the systems analysis stage of systems development

Coordinate with users in preparing data flow diagram and entity relationship diagram

Analyze user output requirements, present system process flow, DFD and ERD in preparation for data modelling activity

Prepare program specification if the proposed system including screen and report prototypes

Convey program specifications to programmer for development, or if necessary, handle coding of complex application programs

Prepares system level test scripts and test data

Conducts system level testing and ensure output requirements are obtained accurately

Lead project team in conducting user training program

Ensures that procedures for backup and recovery, for all deployed/implemented programs per application system assigned

IT Business Analyst

Develop and implement front-end and back-end components of web applications using modern technologies and frameworks 

Collaborate with designers and other developers to create responsive and user-friendly interface

Design and develop Restful API for seamless communication between front-end and back-end systems 

Write clean, efficient, and well documented code following best practices and coding standards 

Ensure the scalability, performance and security of web applications by implementing appropriate architectural patterns and security measures 

Conduct thorough testing and debugging to identify and resolve issues promptly 

Participate in agile development processes, including sprint planning, daily stand-ups and sprint reviews 

Stay updated with emerging technologies and industry trends

Programmer I

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

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Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
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Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
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•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Improve client references by writing and maintaining documentation.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Accommodate client disabilities by recommending devices and techniques.</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Improves system performance by:
	<ul>
		<li>Identifying problems.</li>
		<li>Recommending changes.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Participating in educational opportunities.</li>
		<li>Maintaining personal networks.</li>
	</ul>
	</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

MS Office

Technical Support Specialist | Gaming Console

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments. 

As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence. 

 ABS-CBN’s line of businesses include: 

•	Content Production and Distribution is comprised of content exhibition on free terrestrial television (TV), cable channels and on-line streaming platforms; global operations; films or movies; music; narrowcast; digital; print and on-line publications; and live events and concerts. 
•	News and public affairs programs; News delivery platforms  
•	The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services.
•	Films  
•	Music  
•	Digital  
•	Live events and concerts  
•	Cable and broadband   

 
Teams working in ABS-CBN live out these core values, collectively called “The Kapamilya Way”: 

•	Service Orientation 
•	Meritocracy 
•	Excellence 
•	Teamwork and Partnerships 
•	Teaching and Learning 
•	Honesty, Integrity, and Respect


ABS-CBN Corporation

Responsible for driving quality practices on functional projects and implementing test automation strategies, frameworks, and tools. Work closely with cross-functional teams to enhance testing efficiency and deliver high-quality software products.

Responsibilities:

<ul>
	<li>Work closely with Product team and Engineering during solutioning to provide functional insights and review business requirements to polish acceptance criteria</li>
	<li>Generate Test Strategy and Plan that outlines the overall testing objectives, scope, and methods to achieve quality goals for a project</li>
	<li>Monitor Quality Metrics and conduct bug analysis session to improve product quality</li>
	<li>Drive QA effort throughout and until end of each release</li>
	<li>Maintain an updated regression suite both for manual and automated tests</li>
	<li>Identify and analyze issues, bugs, defects, and other problems particularly when problem is recurring; recommends and facilitates solutions to these issues</li>
	<li>Develop and implement test automation strategies, frameworks, and processes to improve testing efficiency and effectiveness.</li>
	<li>Collaborate with development and QA teams to identify test automation opportunities and define automation test plans.</li>
	<li>Design, develop, and maintain automated test scripts, harnesses, and libraries using industry-standard tools and frameworks.</li>
	<li>Drive continuous integration and continuous delivery (CI/CD) practices by integrating automated tests into the build and release pipelines.</li>
</ul>

Quality Assurance Lead | Digital Consumer Tech Division

<ul>
	<li>Provide client support and technical issue resolution via email, phone, chat, and other electronic media</li>
	<li>Creates (opens/stalls/closes) and resolves tickets on customers’ technical issues, concerns, and general inquiries; ensures that every customer interaction is properly documented</li>
	<li>Handles Customers’ concerns and queries regarding any Support-related product FAB’s (features, advantages, and benefits)</li>
</ul>

Technical Support Representative | Pasig

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

A Project Manager is responsible for:

<ul>
	<li>Conducting project scope from the Client and Internal Management.</li>
	<li>Working with sales, pre-sales, post-sales, and partners to lead project team in service delivery.</li>
	<li>Building project plans and statements of work.</li>
	<li>Tracking the project status and report to Client and Internal Management.</li>
	<li>Managing tasks, milestones, and goals.</li>
	<li>Delivering projects on time and on budget.</li>
	<li>Ensuring customers' satisfaction from project initiation until project closure</li>
	<li>Leading the overall delivery management of each project under within the managed portfolio ensuring such are delivered on-time, on-budget, and on-scope.</li>
	<li>Creating and managing the detailed timeline for project execution and ensures that resources are always aligned with such</li>
	<li>Optimizing utilization of available resources to deliver project activities within the required timeframes and agreed quality and scope.</li>
	<li>Identifying, monitoring, and managing project risks, issues, dependencies, critical paths, and action plans until project implementation and closure</li>
	<li>Proactively managing changes in project scope, identify potential crises, and devise contingency plans. 
	 </li>
</ul>

IT Project Manager | PMO QPS

Installs, administers, and troubleshoot customers security solutions

Troubleshoot any access problems and implement network security policies and application security, access control and corporate data safeguards and monitor patch management to ensure network equipment and operating systems are protected against vulnerabilities

Ensure the network's security, protection against unauthorized access, modification, or destruction

Configuring and supporting security tools such as anti-virus software and patch management systems

Scanning and assessing network for vulnerabilities

Monitoring network traffic for unusual activity

Implementation of email security standards 

Maintain email security infrastructure, providing stability by developing tools, policies, processes, and procedures for the operations teams

Provide a secure environment, by implementing controls to manage and mitigate risks

Develop automated metrics reporting capabilities

Work with colleagues to provide consistent processes and solutions and Implement network security policies, application security, access control and corporate data safeguards

Investigate &amp; Troubleshoot root causes when escalated from operations

Performs other tasks as instructed by immediate superior and/or Senior IT Manager

Cyber Security Administrator

We are seeking for experienced IT Project Manager to join our team at Questronix Corporation. As an IT Project Manager, your responsibilities will include ensuring that our IT project is completed on time, within scope, and within budget. You will be a hands-on leader and oversee the whole project cycle, including initiation, planning, execution, monitoring, control, quality assurance, and closeout. We are located at Makati but this position is a hybrid role implying that some work from home is acceptable.

Senior Project Managers must develop a plan of action to get a project completed, working across offices to ensure their needs and wants are included within the confines of the project and budgetary restrictions.

 

Senior Project Managers may have the following duties:

Develop project plans that identify resource and budgetary needs

Host project meetings at least once a week with team and managers

Provide feedback, advice, project updates and encouragement to team members

Manage deadlines and push the team to ensure timeliness

Coordinate with vendors and suppliers as needed

Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions

Performs other duties as assigned

Sr. IT Project Manager

Geodata Systems Technologies, Inc. (Geodata Systems] is the premier provider of smart mapping and spatial analytics solutions in the Philippines. We deliver innovative geospatial services and solutions for every industry since 1991.

Geodata Systems is the Sole Authorized Philippine Distributor of Esri, the global market leader in geographic information systems (GIS] and the company that developed ArcGIS, the most powerful mapping and spatial analytics software. It has established business relationships with companies in the USA and the Asia Pacific, and local business partners for marketing, product development, and solution provisioning.

Geodata Systems’ diverse staff and network of consultants are trained and experienced in many disciplines, from geography and forestry to geology and economics. They are strategically teamed to provide sound and adequate counsel.

Geodata Systems is an ISO 9001:2015 certified company. Our Quality Management System conforms to the requirements of the International Organization for Standardization (ISO] that covers (1] Provision of Design and Development of Projects using GIS and Mapping Solutions; (2] Sales and Marketing of GIS Platform and Geospatial Content; (S] Provision of Training and Technical Support; (4] Provision of Survey, Mapping, and Geospatial Content Services.

Geodata Systems is the only IT partner of the Local Government Training Institute - Philnet and has multiple affiliations with certifying bodies. Our company is registered with the government electronic procurement system and accredited supplier of DBM.

Geodata Systems Technologies, Inc.

<ul>
	<li>Provide expert guidance and consulting services to clients on GIS implementation, data management, spatial analysis, and geospatial technology integration.</li>
	<li>Lead and manage GIS projects from initiation to completion, including project planning, resource allocation, progress tracking, and ensuring project objectives are met within budget and timelines.</li>
	<li>Perform complex spatial analysis tasks, including spatial data modeling, geoprocessing, and network analysis, to derive meaningful insights and support decision-making processes.</li>
	<li>Collaborate closely with clients to understand their business requirements, translate them into GIS solutions, and provide ongoing support and guidance.</li>
	<li>Stay updated on the latest advancements in GIS technology, tools, and methodologies, and apply relevant innovations to improve consulting services and deliver added value to clients.</li>
</ul>

Senior Consultant

<ul>
	<li>Provide after-sales customer service and technical support to customers</li>
	<li>Handle customer requests with patience and professionalism</li>
	<li>Maintain required repair quality standards for all technical calls</li>
	<li>Update customers on the progress of their cases regularly</li>
</ul>

Technical Support Representatives | Android Phones | Ortigas

<ul>
	<li>Produce call reports.</li>
	<li>Route calls to appropriate resource.</li>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Document all call information according to standard operating procedures.</li>
</ul>

Customer Relation Specialist

The purpose of this role is to provide a high level of customer service by acting as a liaison between consumers and the business, ensuring that all customers receive outstanding service. The Customer Support - Singapore Telco is in-charge of addressing issues, complaints, and inquiries and resolves it in a timely manner. Customer concerns may involve but is not limited to telephone service, wireless mobile, broadband internet connectivity, billing issues and queries regarding telecommunication products and services.

Responsibilities:

<ul>
	<li>Manage customer service, provisioning, and support activities, recognizing that these are closely connected with the day-to-day customer experience</li>
	<li>Provide exceptional customer service in every customer interaction (voice, chat, social media, and email) with the ultimate aim of providing first call resolution.</li>
	<li>Identify ongoing service issues and recommend solutions to the Head of Service</li>
	<li>Maintain an awareness of customer needs and potential service issues through regular telephone contact, including escalated calls</li>
	<li>Support the team in the identification of and action on potential selling opportunities to generate revenue, whilst providing suitable solutions to customers’ requirements.</li>
	<li>Ensure active promotion of products and services based on customer needs and the product options available</li>
	<li>Provide well-rounded, prompt, high-quality, and professional client service at all times</li>
	<li>Perform call-backs to key customers to ensure that they are happy with the telephone, wireless and/or broadband service and product received and investigate any arising sales/support opportunities as needed</li>
	<li>Examine work orders and identify and allocate necessary parts and equipment; track and inventory existing parts, deliveries, documentation, and orders</li>
	<li>Perform data entry to record supplies, jobs, and time spent</li>
	<li>Work with technical personnel as necessary to ensure trouble tickets are addressed quickly</li>
	<li>Deal with all calls and inquiries politely, courteously, professionally and assertively</li>
	<li>Handle and resolve customer complaints within the procedures and guidelines provided</li>
	<li>Action Customer Service inquiries/escalations as requested by various business team customers</li>
	<li>Liaise with vendors and/or third Party vendors when appropriate to ensure seamless service delivery</li>
</ul>

Customer Support | Singapore Telco | Mandaluyong

<ul>
	<li>Frequently attend educational seminars to improve knowledge and performance level</li>
	<li>Maintain customer/potential customer data bases</li>
	<li>Accommodates client disabilities by recommending devices and techniques.</li>
	<li>Improves client references by writing and maintaining documentation.</li>
</ul>

CSR | Customer Service Representatives | Quezon City

<ul>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Determine requirements by working with customers.</li>
</ul>

Call Center Agent | Taguig

<ul>
	<li>Follow up customer calls where necessary</li>
	<li>Handle inbound and outbound customer service calls</li>
	<li>Keeps equipment operational by following established procedures; reporting malfunctions.</li>
	<li>Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps.</li>
</ul>

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