ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Provide answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Improve client references by writing and maintaining documentation.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Accommodate client disabilities by recommending devices and techniques.</li>
	<li>Avoid legal challenges by monitoring compliance with service agreements.</li>
	<li>Improves system performance by:
	<ul>
		<li>Identifying problems.</li>
		<li>Recommending changes.</li>
	</ul>
	</li>
	<li>Update job knowledge by:
	<ul>
		<li>Participating in educational opportunities.</li>
		<li>Maintaining personal networks.</li>
	</ul>
	</li>
	<li>Accomplish information systems and organization mission by completing related results as needed.</li>
</ul>

Technical Support

Technical Support Associate

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

At 7Gen, we're looking at corporate functions like communications, HR and corporate planning through the lens of big data and artificial intelligence. We're creating cutting-edge, generative AI software that transforms how businesses operate. If you are eager to make an impact and immerse yourself in the exciting world of AI-driven solutions, you might want to try out for our growing team!

Are you a highly organized, tech-savvy individual with a passion for learning on the job? Do you enjoy collaborating with others and solving complex problems? As a Project Management Associate, you'll be an essential part of our project management team, ensuring the successful execution of our AI software projects. This entry-level position is perfect for someone who is focused, process-oriented, and looking to grow their skills in a dynamic and supportive environment.

Key Responsibilities:

<ul>
	<li>Work alongside project managers and other departments to plan, execute, and close AI software projects, mastering every phase of the project management cycle.</li>
	<li>Foster relationships with various departments, acting as a liaison between the project management team and external partners.</li>
	<li>Utilize information technology tools such as Google Suite, Gantt charts, and spreadsheets to track project progress, manage deadlines, and analyze data.</li>
	<li>Support project managers in evaluating and preparing reports for recommended changes, estimating project costs, and presenting updates to clients.</li>
	<li>Participate in stakeholder meetings, take minutes, and follow up on action items.</li>
	<li>Maintain organized project documentation, such as filing paperwork, managing records, and ensuring materials are easily accessible</li>
</ul>

IT Project Management Associate

IT Online Technical Support Specialist | Gaming Console

<ul>
	<li>Educate and guide customers on how to use branded cell phones, tablets and other gadgets</li>
	<li>Assist customers on any technical issues and provide detailed instructions over the phone to fix the issues</li>
	<li>Provide information on product features and warranty</li>
	<li>Raise trouble tickets to log all technical concerns</li>
	<li>Constantly update one's knowledge on product features and information to better enhance customer experience</li>
</ul>

Mobile Phone Support | TSR | Pasig

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments.
 
As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence.

Prior to the shutdown of its broadcast operations in 2020, ABS-CBN was the largest television network in the Philippines. As a radio broadcast company, it operated 22 radio stations including anchor radio stations in Mega Manila, DZMM and DWRR, in the AM and FM bands, respectively.
 
The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. Its offerings are further complemented by subsidiaries focused on other multimedia services such as film production, music recording, telecommunications, and magazine and book publishing.

ABS-CBN Corporation

Job Summary 
 
The Senior Network Engineer is responsible for the implementation, enhancements, and troubleshooting of ABS-CBN's network infrastructure. The ideal candidate will demonstrate strong technical skills with switching, routing, firewall, and wireless operations. Applicants will be highly motivated, organized, and able to work with distributed teams, while also capable of managing projects independently with minimal supervision. We are seeking a dynamic individual who is a problem solver, creative, has a strong sense of ownership and initiative, collaborates and communicates effectively, and is interested in continually learning new networking technologies in an exciting and challenging environment. 
 

Responsibilities

<ul>
	<li class="text-justify">Contributes to the design, implementation, and ongoing management of the corporate IT network.</li>
	<li class="text-justify">Gathers requirements and design solutions to meet global network infrastructure needs.</li>
	<li class="text-justify">Establishes &amp; maintains foundational network architecture and technical standards.</li>
	<li class="text-justify">Monitors, manages, and maintains network health and integrity.
	<ul>
		<li class="text-justify">Performs on-call duties as a member of the on-call rotation team.</li>
		<li class="text-justify">Triage, troubleshooting and incident management.</li>
	</ul>
	</li>
	<li class="text-justify">Escalation for Reactive operations (service requests and incidents).</li>
	<li class="text-justify">Executes proactive maintenance tasks. </li>
	<li class="text-justify">Handles provisioning of service requests.</li>
	<li class="text-justify">Manages change implementation including hardware/software upgrades, required refresh and post-testing to ensure no unplanned business interruption.</li>
	<li class="text-justify">Manages network projects from initiation to completion.</li>
	<li class="text-justify">Interfaces with the internal security team to design and continuously deliver security-related enhancements.</li>
	<li class="text-justify">Analyzes data and defines network capacity models and performance metrics. Deliver Capacity management reports and resolution plans. </li>
	<li class="text-justify">Identifies, recommends, and implements operational improvements. Develops Operational Materials including Troubleshooting &amp; Maintenance Guides as necessary.</li>
	<li class="text-justify">Develops automated methods to mitigate and remediate network events and minimize operational complexity.</li>
	<li class="text-justify">Assist in the evaluation of new technology solutions, provide perspective to the selection of new technology and adoption of processes.</li>
	<li class="text-justify">Strives towards optimizing the network in every possible way.</li>
</ul>

Senior Network Engineer

<ul>
	<li>Provide after-sales customer service and technical support to customers</li>
	<li>Handle customer requests with patience and professionalism</li>
	<li>Maintain required repair quality standards for all technical calls</li>
	<li>Update customers on the progress of their cases regularly</li>
</ul>

Technical Support Representatives | Android Phones | Ortigas

Responsible for driving quality practices on functional projects and implementing test automation strategies, frameworks, and tools. Work closely with cross-functional teams to enhance testing efficiency and deliver high-quality software products.

Responsibilities:

<ul>
	<li>Work closely with Product team and Engineering during solutioning to provide functional insights and review business requirements to polish acceptance criteria</li>
	<li>Generate Test Strategy and Plan that outlines the overall testing objectives, scope, and methods to achieve quality goals for a project</li>
	<li>Monitor Quality Metrics and conduct bug analysis session to improve product quality</li>
	<li>Drive QA effort throughout and until end of each release</li>
	<li>Maintain an updated regression suite both for manual and automated tests</li>
	<li>Identify and analyze issues, bugs, defects, and other problems particularly when problem is recurring; recommends and facilitates solutions to these issues</li>
	<li>Develop and implement test automation strategies, frameworks, and processes to improve testing efficiency and effectiveness.</li>
	<li>Collaborate with development and QA teams to identify test automation opportunities and define automation test plans.</li>
	<li>Design, develop, and maintain automated test scripts, harnesses, and libraries using industry-standard tools and frameworks.</li>
	<li>Drive continuous integration and continuous delivery (CI/CD) practices by integrating automated tests into the build and release pipelines.</li>
</ul>

Quality Assurance Lead | Digital Consumer Tech Division

<ul>
	<li>Provide client support and technical issue resolution via email, phone, chat, and other electronic media</li>
	<li>Creates (opens/stalls/closes) and resolves tickets on customers’ technical issues, concerns, and general inquiries; ensures that every customer interaction is properly documented</li>
	<li>Handles Customers’ concerns and queries regarding any Support-related product FAB’s (features, advantages, and benefits)</li>
</ul>

Technical Support Representative | Pasig

Work as Technical Support for the world's leading brand of laptop and gadgets.

<ul>
	<li>Handle tickets of customers who have issues with their devices</li>
	<li>Receive and provide technical knowledge and instruction to customers on the use of devices</li>
	<li>Assist customers with troubleshooting of devices and resolved issues in a satisfactory manner</li>
	<li>Handle queries regarding set-up or updating of device's operating system and other applications</li>
</ul>

Technical Support Specialists | Gadgets and Devices | Pasig

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.


Empowering Your Business

A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).

Who We Are

We are a software solutions company backed by a team of full-stack developers and elite programmers.


What We Do

Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.

How We Help

We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.


Corporate Principle

We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.

Our Mission

Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.

Our Vision

Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.

Our Culture

We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.

Multisys Technologies Corporation

Job Summary:

The IT Auditor plays a crucial role in evaluating computer information systems, conducting risk assessments, and performing internal control and audit reviews. He/She ensure compliance with application and infrastructure security standards, identify weaknesses, and develop strategies to prevent security breaches. The IT Auditor also assesses financial, operational, compliance, and reputational risks, and provides recommendations to enhance governance, risk management, compliance, and internal control activities within the organization.

Essential duties and responsibilities

<ul>
	<li>Collaborate with the Head of Department to plan and scope annual and ad hoc information security audits.</li>
	<li>Develop and maintain Internal Audit Procedures to ensure best practices are followed and specific areas of risk are addressed.</li>
	<li>Prepare detailed audit planning memoranda, programs, and procedures for each audit assignment, covering various areas such as network reviews, application systems review, database reviews, security reviews, and more.</li>
	<li>Execute audit assignments, document well-referenced working papers and evidence, and ensure confidentiality, integrity, and availability of data and business applications.</li>
	<li>Prepare comprehensive audit reports, including findings from pre- and post-implementation reviews, general and application controls audits, IT security evaluations, compliance testing, and IT management policy reviews.</li>
	<li>Prepare audit finding memoranda and working papers, ensuring adequate documentation to support completed audits and conclusions.</li>
	<li>Present written and oral reports and technical information in a concise and accurate manner to management.</li>
	<li>Recommend revisions or additions to policies and procedures to improve governance systems, risk management, compliance, and internal control environment.</li>
	<li>Maintain a comprehensive system for recording audit plans, work papers, findings, reports, and follow-up audits. Monitor the implementation of audit recommendations and follow up on findings.</li>
	<li>Address control issues on new business processes, policies, and procedures, and provide consultative services to management as requested.</li>
	<li>Conduct investigative audits when necessary to evaluate instances of fraud, dishonesty, or gross negligence violating the company's code of conduct.</li>
	<li>Perform information control reviews covering system development standards, operating procedures, system security, programming controls, communication controls, backup and disaster recovery, business continuity planning, and system maintenance.</li>
	<li>Provide suggestions and guidance on leading practices in IT risk management, focusing on application and information security, network, data privacy, and DR/BCP.</li>
	<li>Offer guidance to Business and IT management on IT risk management matters, especially related to application and infrastructure security.</li>
	<li>Participate in the change management process, providing recommendations and guidance on security and control risks.</li>
	<li>Review and assess internal control procedures and security for systems under development or enhancements.</li>
	<li>Assist and train other audit staff in the use of computerized audit techniques and methods for analyzing computerized information systems.</li>
	<li>Stay updated on developments related to IT sector's laws, regulations, best practices, tools, techniques, and audit standards through continuous professional development.</li>
	<li>Conduct operational, compliance, financial, and investigative audits as assigned.</li>
	<li>Perform other related duties as assigned.</li>
</ul>

Quality Assurance

Risk Management

Information security

IT Auditor

A premium account in Ortigas is hiring experienced Technical Support Representatives (Dayshift and Mid-shift) with the following roles:

<ul>
	<li>Providing the first point of contact for support and maintenance of computer equipment</li>
	<li>Responsible for answering and resolving advanced product technical-support questions received from customers</li>
	<li>Assist customers with remote installation of new or to rebuild existing computer's configure hardware, peripherals, services, settings, directories, storage, among others.</li>
</ul>

Technical Support Representatives | Ortigas

<ul>
	<li>Respond to technical and nontechnical inquiries from customers for the purpose of providing information, resolving issues and/or providing direction as may be required.</li>
	<li>Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems.</li>
	<li>If customer tech problems cannot be handled over the phone, technical support representatives will schedule a repair crew to fix problems on-site.</li>
	<li>Keep logs of all calls answered and addressed, including dates and times.</li>
</ul>

Customer Service

Technical Support Representatives | Telecom Account | Davao

Provide Information Security Senior Level support and expertise in the following areas but not limited to: 

Governance, Risk and Compliance (GRC), Assist the defensive team in Security Monitoring, Incident Response, Threat Hunting and Intelligence. Gather inputs from Offensive Security team (Vulnerability Management, Penetration Testing and Application Security Review) to enhance risk treatment and policies-and-standards development.

Performs risk assessment and provides recommendations cyber risk treatment strategies. Maintain and update the cyber risk register, monitor risk mitigation activities and reports risk profile of the organization. Update, review and develop information/cyber security policies, standards, guidelines, and procedures, making sure of its relevance and controls are in place for the emerging threat landscape. 

Performs document review including but not limited to third party review, privacy and security assessments, contracts, scope of works ensuring compliance and controls are in place. Plans, execute and measure content protection and information security awareness campaign in alignment to policies, compliance, and regulatory requirement on the organization.

Assist in information security incident response, tracking risk mitigation and control implementation completion. Provides inputs to defensive security team to minimize incidents and gathers input from offensive security team to enhance risk mitigation and control implementation.

Perform other tasks that maybe assigned by CIS head like project management, access control management, compliance-audit review among others.

Responsibilities:

<ul>
	<li>Performs risk assessment of new (projects, engagements, major changes) and existing systems.</li>
	<li>Maintain and update the infosec risk register.</li>
	<li>Reports (and escalate if needed) the risk profile of the organization.</li>
	<li>Update, review and develop information/cyber/content security policies, standards, guidelines, and procedures.</li>
	<li>Performs document review including but not limited to third party review, privacy and security assessments, contracts, scope of works ensuring compliance and controls are in place.</li>
	<li>Plans, execute and measure content protection and information security awareness.</li>
	<li>Reports the content and infosec awareness of the organization.</li>
	<li>Works with other business units like Audit, Fraud Management and Technology Group to ensure policy compliance.</li>
	<li>Act as a point of escalation for L1 Analysts in support of content and information security governance, risk and compliance issues.</li>
	<li>Provide guidance and oversight on incident resolution, containment techniques, remediation, and recovery efforts.</li>
	<li>Review and understand data collected from GRC metrics to recommend improvement initiatives.</li>
	<li>Work with Content and Information Security Head to better security operations and address identified deficiencies.</li>
	<li>Work with content protection team to automate and institutionalize content protection and anti-piracy activities.</li>
	<li>Participate in evaluating, recommending, implementing controls, and troubleshooting security tools.</li>
	<li>Other tasks that may be assigned by the CIS Head.</li>
</ul>

Senior Security Analyst | Governance Risk and Compliance

We are a group of smart and fun creatives with comprehensive expertise in editorial work, design, and video production. Here, we provide contemporary multi-media solutions targeted for forward-thinking, globalized markets. We specialize in digital and IT-related services that aim to produce and develop lasting, effective results that resonate with a global audience.

Brighttank Inc.

The Business Systems Analyst will be responsible for analyzing existing systems for improvement, recommend new system processes and keep detailed reports of all structural and process changes. He/she will prepare needs assessments and cost-benefit analysis to align the technology of the company with business strategies.

Responsibilities &amp; Accountabilities

<ol>
	<li>Work with customers to gather and document business requirements and functional specifications using standard documents that developers, engineers and testers will use to ensure IT solutions meet their needs</li>
	<li>Provide support for IT groups by gathering requirements, and coordinating the implementation of new applications, system, reports and business processes</li>
	<li>Assist in the analysis and implementation of technology and process improvements and reporting needs within the scope of current expertise</li>
	<li>Write flowcharts, UML diagrams and use cases to illustrate business requirements, data flows, DB schemas and third-party integration</li>
	<li>Perform impact analysis on system change requests and exceptions</li>
	<li>Acts as SME (subject matter expert) for a number of critical applications/solutions</li>
	<li>Examine process impact and dependencies based on the required changes in an application or system</li>
	<li>Prepare and review test case scripts and suites, test data and all required system documentation</li>
	<li>Determine completeness of application/solution and facilitate UAT</li>
	<li>Use appropriate verification techniques to manage changes in project scope, schedule, and costs</li>
	<li>Report and escalate to management as needed</li>
	<li>Create and maintain comprehensive project documentation across all stages of the projects</li>
	<li>Conduct application training and provide support to other departments as required Customer/Client demand</li>
</ol>

IT Business Analyst

The Junior Back-end Developer will report to the Infrastructure Team Lead. He will be trained and will perform the following under the supervision of the DevOps EngineerThe following items will be your job description;

<ul>
	<li>How to automate the entire DevOps pipeline, including application performance monitoring, Continuous integration (CI) and continuous delivery (CD) cycles, infrastructure and configuration management, and other similar activities as approved by the Infrastructure Team Lead.</li>
	<li>Familiarize in DevOps toolset, coding, and scripting.</li>
	<li>Familiarize in code releases and deployments.</li>
	<li>How to connect various application elements, such as libraries, software development kits, and APIs, and integrates other components with the help of coding and scripting as concurred by the Project Team.</li>
	<li>Familiarize in configuration and database management such as MySQL, Mongo</li>
	<li>How to identify and deploy cybersecurity measures by continuously performing vulnerability assessment and risk management.</li>
	<li>Coordinate and communicate within the IT team all improvements relative to the DevOps, particularly new implementation of deployment, testing, and support processes.</li>
	<li>Submit self-evaluation and participate in team’s evaluation every quarter.</li>
	<li>How to manage and maintain the company’s cloud platforms as approved by the Infrastructure Team Lead and as concurred by the Project Team.</li>
</ul>

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