ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
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3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

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m.me/acesjobs 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Answers inquiries by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Researching, locating, and providing information.</li>
	</ul>
	</li>
	<li>Resolves problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Fulfills requests by:
	<ul>
		<li>Clarifying desired information.</li>
		<li>Completing transactions.</li>
		<li>Forwarding requests.</li>
	</ul>
	</li>
	<li>Sells additional services by:
	<ul>
		<li>Recognizing opportunities to up-sell accounts.</li>
		<li>Explaining new features.</li>
	</ul>
	</li>
	<li>Maintains call center database by entering information.</li>
	<li>Keeps equipment operational by:
	<ul>
		<li>Following established procedures.</li>
		<li>Reporting malfunctions.</li>
	</ul>
	</li>
	<li>Updates job knowledge by participating in educational opportunities.</li>
	<li>Enhances organization reputation by:
	<ul>
		<li>Accepting ownership for accomplishing new and different requests.</li>
		<li>Exploring opportunities to add value to job accomplishments.</li>
	</ul>
	</li>
</ul>

Customer Service Executive

GINGERSNAPS is the leading brand for children's wear apparel in the Philippines. From our modest beginnings in 1994 as a single corner in the department store, we have grown to 49 boutiques and 26 department store corners in prime establishments nationwide

Today, we have boutiques and department store corners in Indonesia, Singapore, Malaysia, and Saudi Arabia. We also distribute our products to several countries in a wholesale capacity. The next few years will see us bring our concepts to different regions from which we have been receiving numerous inquiries.

GINGERSNAPS (IL Coniglio Bianco Corporation)

<ol>
	<li>Recruitment and Staffing:
	<ul style="list-style-type: disc;">
		<li>Collaborate with hiring managers to identify staffing needs.</li>
		<li>Coordinating and developing job descriptions and job specifications.</li>
		<li>Source candidates through various channels like job portals, social media, and networking.</li>
		<li>Conduct interviews, assess applicants, and make recommendations to hiring managers.</li>
		<li>Coordinate the onboarding process for new hires.</li>
	</ul>
	</li>
	<li>Employee Relations:
	<ul style="list-style-type: disc;">
		<li>Implement and enforce company policies and procedures.</li>
	</ul>
	</li>
	<li>Performance Management:
	<ul style="list-style-type: disc;">
		<li>Assist in establishing goals and objectives for employees through KPI</li>
		<li>Conduct performance evaluations and provide feedback to employees.</li>
		<li>Identify training and development needs and coordinate relevant programs.</li>
	</ul>
	</li>
	<li>Training and Development:
	<ul style="list-style-type: disc;">
		<li>Coordinate training programs to enhance employee skills and knowledge.</li>
		<li>Identify training needs through performance evaluations and feedback.</li>
		<li>Collaborate with department heads to develop training plans.</li>
	</ul>
	</li>
	<li>HR Administration:
	<ul style="list-style-type: disc;">
		<li>Maintain employee records and ensure accuracy and confidentiality.</li>
		<li>Process timekeeping and ensure compliance with payroll regulations.</li>
		<li>Handle employee queries regarding HR policies and procedures.</li>
		<li>Stay updated on labor laws and regulations to ensure compliance.</li>
	</ul>
	</li>
</ol>

HR Generalist

<ol>
	<li>Responsible for the process of finding, attracting and hiring talents for clients.</li>
	<li>Build long-term client relationships with clients.</li>
	<li>Communicate with clients to determine their hiring needs and implement strategies based on client needs.</li>
	<li>Create a candidate persona for each open position.</li>
	<li>Conduct confidential interviews and present detailed candidate profile summaries.</li>
	<li>Develop a sustainable candidate lead strategy.</li>
</ol>

Recruitment Consultant | Ortigas

Recruitment

<ul>
	<li>Meet or Exceed Targets Set</li>
	<li>Conducts Initial Screening of candidates</li>
	<li>Conducts ACES and Client approved tests to qualified candidates for Client Endorsements</li>
	<li>Orients all endorsed candidates to ensure they have a proper understanding of the Role they are profiled for</li>
	<li>Takes ownership over Endorsed Candidates</li>
	<li>Attends to Pertinent Related Activities</li>
</ul>

Process Management 

<ul>
	<li>In the position to make recommendations in order to improve current processes</li>
	<li>Involvement in new hire orientation</li>
</ul>

General Requirements:

<ul>
	<li>Will assist in hiring requirements for various levels - entry level, multilinguals up to mid to C-levels</li>
	<li>Identify, source and recruit for the hiring demands of our partner BPO / Call Center clients</li>
</ul>

Recruitment Staffing Officer | Mandaluyong | Day Shift

<ul>
	<li>Develop deep knowledge of all hiring requirements and various recruitment channels.</li>
	<li>Pre-Screen applications and conduct face to face or phone interviews for initial selection of qualified candidates for various hiring demands.</li>
	<li>Schedule qualified candidates for assessments and interviews.</li>
	<li>Ensure that complete candidate information is uploaded into applicant tracker, system/tool or sent to the appropriate Recruitment Team.</li>
	<li>Prepare reports on status and effectiveness of various recruitment channels.</li>
</ul>

HR Recruiting Analyst

We’re a full-service agency that specialises in marketing that’s backed by data science. What separates us from other companies is our continuous process of measurement, analysis, and tuning that makes sure our clients' brands not only look awesome, but that the campaigns we do live up to their expectations.

We’re anything but a set-it-and-forget-it agency. From consultation to concept to campaign, our main objective is to make our clients happy and accelerate their online success.

Spiralytics, Inc

<ul>
	<li>Understand client’s brand and performance marketing objectives to ensure that all communications and activities are aligned</li>
	<li>Use our internal task management system to ensure on-time submission of all client deliverables, and quickly create new tasks that come out of client meetings and email/phone requests</li>
	<li>Maintain an internal “marketing brief” to capture all branding guidelines, tone of voice, competitor strategies and general instructions from the client that are documented by the sales team, and passed to the implementation team. This brief also collects all learning as the implementation progresses so that new team members quickly ramp, and so that we capture knowledge and never repeat marketing experiments that did not work previously</li>
	<li>Will work closely with the senior members of the Client Success Management team while managing the implementation team to drive business results for clients.</li>
	<li>Quickly earn trust and eventually be the single point of contact for each client</li>
	<li>Facilitate weekly client meetings to clearly explain performance metrics and ideas to improve</li>
	<li>Adhere to strict service level agreements for communication with clients</li>
</ul>

Account Executive

<ul>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Produce call reports.</li>
	<li>Resolve problems by:
	<ul>
		<li>Clarifying issues.</li>
		<li>Researching and exploring answers and alternative solutions.</li>
		<li>Implementing solutions.</li>
		<li>Escalating unresolved problems.</li>
	</ul>
	</li>
	<li>Provide answers to clients by
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding the client through corrective steps.</li>
	</ul>
	</li>
	<li>Deliver prepared sales scripts to persuade potential customers to purchase a product or service or make a donation.</li>
</ul>

Travel Reservations Executive

<ul>
	<li>Resolve customers' issues via one call resolution guidelines and/or escalated process.</li>
	<li>Handle communication on product recalls.</li>
	<li>Provide support and reassurance to clients and resolve any queries.</li>
</ul>

Sales and Marketing Knowledge

Customer Service Executive | Mandaluyong

CIIT College of Arts and Technology

Want to help make a difference?
CIIT seeks to revolutionize Philippine education by putting industry-based + student-centered learning + affordable in the same sentence. We are looking for awesome people with a passion for sharing knowledge and empowering others to turn their own passions into a career. It also means working with others who have similar goals, a team with a shared desire to innovate in the education space, and non-traditional management that is committed to pushing boundaries in order to close the skill gap between education and industry. Help us in building the future of Philippine Education.

CIIT College of Arts and Technology

<ul>
	<li>Develop and implement strategies, frameworks, and methodologies for managing and improving organizational processes, with a specific focus on systems automation and development.</li>
	<li>Lead and manage process automation and development initiatives across the organization to enhance operational efficiency, effectiveness, and quality.</li>
	<li>Collaborate with stakeholders to identify process automation opportunities and assess their feasibility and impact.</li>
	<li>Develop and maintain comprehensive process documentation, including process flows, standard operating procedures (SOPs), work instructions, and process maps.</li>
	<li>Ensure that all processes are documented accurately, clearly, and in a user-friendly manner.</li>
	<li>Drive the standardization of processes across departments or business units to establish consistent practices and improve overall efficiency.</li>
	<li>Collaborate with stakeholders to identify opportunities for process standardization and develop strategies to implement standardized processes.</li>
	<li>Monitor and evaluate the performance of automated processes, identifying areas for improvement and optimization.</li>
	<li>Develop and deliver training programs to educate employees on documented processes, standard operating procedures, and process changes.</li>
	<li>Stay updated with industry trends, advancements in process management methodologies, and emerging technologies related to process documentation, standardization, process automation, and development</li>
	<li>Facilitate process mapping and reengineering sessions, working closely with cross-functional teams to optimize processes.</li>
	<li>Provide guidance and support to process owners and stakeholders in leveraging automation technologies and tools.</li>
	<li>Establish and promote standardized project management methodologies, processes, and tools across the organization.</li>
	<li>Develop a comprehensive project plan, which includes defining project objectives, scope, deliverables, timelines, and resource requirements.</li>
</ul>

Operations Manager

Tradewings is a dynamic company, promoting enterprising and innovative travel products and services for its extensive local client base. Formed in 1996, Tradewings has grown into one of the leading independent wholesalers of global travel related products in the Philippines, serving the needs of local independent travel agencies with our reliable supplier network that offers a selection of international hotel accommodations and land arrangements at highly competitive prices.

The company started as a small tour operator to Europe &amp; the Mediterranean. As business flourished through the years, additional destinations were offered such as USA, Canada, Australia, New Zealand, Africa, India, China, Korea and other exotic destinations. Now we cater to your travel needs for almost every corner in the world as we continue to forge strong business links with our international suppliers to integrate our company’s promise of quality, affordability and flexibility.

Tradewings Tours and Travel Corp.

<ul>
	<li>Conduct sales calls and product updates to travel agents located in Mindanao region</li>
	<li>Establish rapport with the agents and attend to their FIT and Group booking requirements</li>
	<li>Assist the Company in formulating Sales &amp; Marketing strategies</li>
	<li>Assist the Company in other special projects (product update events, special promotions for agents, etc.)</li>
	<li>Assist Operations in handling requirements of the travel agencies</li>
	<li>Conducts market research</li>
	<li>Update the Management and Officers on the trends in the market and industry</li>
	<li>Escort outgoing groups abroad when necessary</li>
	<li>Assist the in-charge for visa processing when necessary</li>
	<li>Conduct/attend monthly meetings with the Sales Team</li>
	<li>Submit sales call plan and report every week to Management and Officers</li>
	<li>Generate quotations for requests from travel agents in the assigned region</li>
	<li>Monitor respective accounts and address client concerns</li>
	<li>Update agent database incl. but not limited to address, e-mail, company logo, birthday, etc.</li>
	<li>Ensure achievement of annual quota given</li>
	<li>Report directly to the Sales Manager</li>
</ul>

Account Executive | Mindanao

<ul>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Follow communication “scripts” when handling different topics.</li>
	<li>Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.</li>
	<li>Seize opportunities to upsell products when they arise.</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile.</li>
	<li>Keep records of all conversations in our call center database in a comprehensible way.</li>
	<li>Frequently attend educational seminars to improve knowledge and performance level.</li>
	<li>Meet personal/team qualitative and quantitative targets.</li>
</ul>

Information Ordering

Email Support

Chat Support

Customer Service

Typing

Communication Skills

Data Encoding / Data Entry

Airline Ticketing Executive

Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.

In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.

Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.

Today, Questronix’s solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.

Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions – a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.

Questronix Corporation

Provide assistance in:

<ul>
	<li>Recruitment and Selection process</li>
	<li>Compensation and Benefits</li>
	<li>Employee Engagement, Training, and Development</li>
	<li>Documentation and Filing System</li>
	<li>Perform other duties and responsibilities as may be assigned from time to time by immediate supervisor</li>
</ul>

HR Assistant | Generalist

We are fast growing US based healthcare BPO supporting medical groups, dental groups, diagnostic laboratories, urgent care centers and other ancillary health care providers. Join us now and become one of our leaders as we continue to grow.

Vision:
To improve healthcare delivery by placing the needs of both providers and patients at the forefront and delivering exceptional customer service

Mission:
To provide world class customer service, that drives efficiency and progress within the healthcare system, by working together in a culture of continuous improvement and innovation

Values:
Transparency
Honesty
Accountability
Trust
Responsibility
Efficiency
Adaptability
Innovation
Respect

Vector Outsourcing Solutions Phils., Inc.

<ul>
	<li>Track accounts receivables and keeps aging amounts at targeted levels</li>
	<li>Check the status of submitted claims</li>
	<li>Resubmit claims for appeal</li>
	<li>Send out patient statements</li>
	<li>Do patient collection phone calls</li>
	<li>Respond to patient phone inquiries</li>
	<li>Accept phone payments</li>
</ul>

Collections Consultant | Healthcare

M2.0 Communications specializes in business, technology and lifestyle communication, with emphasis on public relations, stakeholder management and digital communication. We focus on public relations, social media marketing and media analytics, and pride ourselves as experts in earned media communication.

Starting with one employee in 2003, M2.0 now has a total of around 50 full-time staﬀers composed of a dozen manager/director level employees and more than 40 specialists. During this time, the company came to work with dozens of national and international brands including Intel, Dell, Carrier, Bank of the Philippine Islands. Currently, we work with brands including UNICEF, Philips, OPPO, Del Monte, Bayo and the Government of the Philippines.

M2.0's diﬀerentiation lies in the robust support oﬀered by its diﬀerent service units, as well as its knowledge and experience in stakeholder management, technology and business PR. The agency also oﬀers a unique media monitoring service that is currently one of the most responsive and comprehensive in the Philippines today.

M2.0 Communications Inc.

Media Meter is a technology company that tracks mentions across thousands of media channels including newspapers, magazines, radio, TV, blogs, and social media. For us, it’s all about helping organizations understand what is happening in their world so that they can build more effective communications strategies. We do this by revealing conversations about issues and brands in the media, and extracting insights from these conversations so that organizations can build strategies around them.

Media Meter

Are you right for the role?

Client Success Specialist lead Media Meter’s customer engagement. The role focuses on growing our pool of customers and ensuring service excellence with support from data analysts and media monitoring experts. Client servicing skills lie at the core of the position, backed by strong product knowledge and the ability to work in a team environment.¬ Provide first-line support by answering questions, troubleshooting issues, and managing concerns to improve the client’s experience with our products and services.

What are your responsibilities?

<ul>
	<li>Overall accountability for your client’s success, which includes: increasing engagement, product demonstrations, customer retention and growth, and overall satisfaction</li>
	<li>Establishing a trusted strategic advisor relationship with your clients and driving continued value of our products and services</li>
	<li>Create and implement Success Plans to drive clients maximize user experience</li>
	<li>Train new clients on how to use the Media Meter platform in a way that is tailored to their specific use-case and implementation.</li>
	<li>Own, drive and lead the renewals process end to end (from opportunity identification to negotiation to close)</li>
	<li>Proactively engage with key decision makers to identify clients needs, requirements and uncover roadblocks to ensure on- time commitments</li>
	<li>Maintain and report forecast of renewals with your assigned client</li>
	<li>Analyze data and trends to discover and identify the upsell/cross sell opportunities within your client base</li>
	<li>Monitor client’s usage data, health indicators, renewal dates and growth opportunities and translate into strategies for success</li>
	<li>Develop a good understanding of typical business challenges faced by our clients and common objectives to appropriately map features and associated business benefits to address their needs</li>
	<li>Serve as the voice of client and collect feedback to drive continuous improvement across all areas including product.</li>
</ul>

The mandate of Client Success team, of which this role is a part, is to manage and develop a good relationship with the acquired clients which will contribute to revenue generation through renewals, upsells and expansion, synthesize customer feedback and work with MMI internal teams, and to generate and share educational resources, trainings, and best practices to the team’s success.

Relationship Management

Business Analysis

Leadership skills

Client Success Specialist

facebook.com/ImpactTrainingConsultancy

IMPACT Training & Consultancy is a company committed to the advancement and excellence of its multi-national clients across several industries. We run nation-wide operations by a team of dynamic and highly competent individuals who aim to make an impact on each of our clients’ organizations. We do this by strengthening and intensifying their capabilities through effective training, management planning, analysis, and implementations.

IMPACT offers career opportunities across several workforces, providing a unique career experience depending on your skills, career goals and personal learning objectives.

IMPACT - Training / Marketing / Consulting

a. Onboarding:

<ul>
	<li>Craft employment contracts and present job offers to new hires.</li>
	<li>Facilitate the onboarding process, including company overviews, policies, and procedures.</li>
	<li>Ensure that job descriptions for various business units are up to date.</li>
</ul>

b. Compensation &amp; Benefits:

<ul>
	<li>Liaise with service providers to manage company benefits.</li>
	<li>Assess and endorse applications for salary loans and other financial assistance.</li>
	<li>Assist employees in obtaining government-provided benefits.</li>
</ul>

c. Filing / Records Management:

<ul>
	<li>Maintain and update employee 201 files.</li>
	<li>Keep the employee masterlist (database) and online directory up to date.</li>
	<li>Safeguard HR-related records, including HMO documents, job portals, budgets, and more.</li>
	<li>Issue Certificates of Employment.</li>
	<li>Facilitate clearance processing for outgoing employees and endorse them for Final Pay computation.</li>
</ul>

d. Labor Relations

<ul>
	<li>Reviews incident reports and oversees and facilitates administrative cases of partnered business units.</li>
	<li>Monitors and updates the employee case folders and case trackers.</li>
	<li>Resolves employee relations issues.</li>
</ul>

e. Performance Management:

<ul>
	<li>Spearhead employee evaluations, including probationary and yearly appraisals.</li>
	<li>Provide guidance and input on business unit restructures, workforce planning, and succession planning.</li>
</ul>

e. Other Responsibilities:

<ul>
	<li>Attend alignment meetings with line managers and serve as an HR consultant for related matters.</li>
	<li>Handle various other roles and deliverables that may be assigned from time to time, such as social media, materials requests, DOLE compliance, and more.</li>
</ul>

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