Boldr | Outsourcing With Impact. 

Boldr is a purpose-driven outsourcing partner to fast-growing businesses. We provide custom solutions in Customer Experience, Data Management, and Sales Enablement.
At Boldr, we foster an environment where the energetic, the curious, and the passionate thrive. We never shy away from difficulties and have fun taking them on. We see challenges as opportunities to learn because we believe that the finest blades are forged in fire. Our door is always open to like-minded individuals who are looking for a new and exciting BPO culture — ordinary is not in our vocabulary.

If you’re bold enough and want to contribute to making a lasting impact, we want you!

Boldr

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

WHAT WILL YOU DO

This position will implement and manage technical and SaaS solutions ensuring security and quality standards are achieved.

Provide support and administration of Atlassian, Azure, Intune, Azure Active Directory,

Google Workspace, computer hardware, operating systems, and perform other job- related duties as required.

Participate in project related work to deliver improvements in these solutions.

Learn about and assist with the support of other applications and platforms, to include solutions like AWS, GCP, Git.

IT Lead Engineer T3

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

FaceBook 
Messenger 

m.me/acesjobs 

https://www.facebook.com/acesjobs/ 

http://youtube.com/acesjobs 

 
Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

By submitting your application, you agree for Aces Call Center Jobs Inc. to  collect and process your personal information for your job application with ACES and its clients in accordance with ACES's Data Privacy Policy contained in this link: https://acesjobs.com.ph/data-privacy.

Aces Call Center Jobs Inc.

<ul>
	<li>Perform quality audit on calls</li>
	<li>Ensure that information provided during the call done by the nurses are accurate</li>
	<li>Timely and accurate completion of standard and advanced quality forms, reports and analysis</li>
	<li>Adhere to targeted call audits to be done per agent per month</li>
	<li>Attend and participates in quality calibration sessions</li>
	<li>Provide immediate education, report error trends and propose action plans to mitigate errors, as needed</li>
</ul>

USRN Quality Analysts | US Registered Nurses | Pasig

Lately, everything needs analytics, and LENA is a Philippine start-up that provides just that. We provide personalized end-to-end data solutions to both leaders of industries and to SMEs that are looking for an edge -- whether that is in data collection, data storage, data analytics, AI, data science or data strategy! Our objective goes beyond delivering solutions, but to enable clients to appreciate, learn, and integrate data-driven techniques and analytics for their organizations.
As part of our goal to enable transformation through data, we are looking for future leaders who are looking to improve themselves, and are excited to shape individuals, organizations, and even societies. As a LENA employee, you will be both an analytical and creative engineer who is able to grasp user needs, work together to create impactful solutions, and communicate business outcomes.

LENA is the trade name of Twelve Baskets Analytics, Inc.

--- COMPANY VALUES ---
PASSION FOR LEARNING AND INNOVATION
We appreciate the fact that everyone knows something others do not and no one knows everything they need to know. We learn from ourselves and one another. We practice an attitude of teaching and learning to grow as a team.
We value the journey of finding new and better ways of doing things. We continuously develop works of quality and innovate better practices.

WE AS A TEAM
We promote smart ideas and good collaboration working as a team. We understand and accept the value of feedback, listening, and following. We manage and lead our work in a manner that benefits everyone. We initiate and participate in developing ourselves, our work, our customers, and our workplace.

ENGINEERING AND ENTREPRENEURSHIP
We believe that our work must create value for our customers and ourselves. We approach each day with the initiative to solve business problems smartly and to automate as much as we can.

LENA - Lately, Everything Needs Analytics

We are looking for bright and talented Power BI/Data Visualization Engineers to join our dynamic team here at LENA.

As a Power BI/Data Visualization Engineer, you are responsible for building and supporting Power BI reports for our clients as a standalone solution or part of a larger project.

Specifically, you will perform the following:

<ul>
	<li>Designing and working with data engineers for appropriate data formats to be used in Power BI;</li>
	<li>Working with data analysts to drive the delivery of data insights utilizing Power BI;</li>
	<li>Implementing data pipelines within the Power BI ecosystem; and</li>
	<li>Creating reports, conducting presentations to internal and client stakeholders, and developing telemetry tools for automated monitoring.</li>
</ul>

As part of a new team, you will help lay the culture and technical foundation for the team. You will enjoy growth opportunities working alongside a team that encourages intellectual excitement and a startup working environment. You will have the opportunity to bring your skills to the next level and acquire new ones along the way.

Power BI | Data Visualization Engineer

<h1>A Little About Boldr Boldr</h1>

<ul>
	<li>Boldr is the first global B Corp dedicated to delivering world class Client experiences while creating access to dignified, meaningful work in communities around the world.</li>
	<li>We are a global team, united by our desire to connect diverse people with common values for boldr impact. </li>
	<li>We employ just over a thousand team members across five countries and we want to employ over 5,000 people by 2027, if not sooner.</li>
</ul>

<h1>Let's Start With Our Values</h1>

<ul>
	<li>Meaningful connections start with Authenticity</li>
	<li>We do our best work by being Curious</li>
	<li>We grow by remaining Dynamic</li>
	<li>Our success combines Ambitious Vision with Operational Excellence </li>
	<li>At the heart of great partnerships, we’ll always find Empathy</li>
</ul>

<h1>Why Do We Want You</h1>

We are currently looking for impact-driven individuals who are passionate about helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic, and Authentic.

<h1>What Will You Do</h1>

<ul>
	<li>
	Manage bill dot com inbox for 3 entities. Code 50+ daily vouchers and route for approval to sync with QBO.
	</li>
	<li>
	Leads the month-end closing process.
	</li>
	<li>Managing the accounts payable function that may or may not include performing the duties of an Accounts Payable Officer</li>
	<li>Ensuring the team's work is accurate and invoices are approved for payment using the correct process</li>
	<li>Ensuring the team is allocating purchase order numbers (if applicable) and resolving any issues</li>
	<li>Managing the resolution of issues escalated from team members</li>
	<li>Managing the employee expense claims process</li>
	<li>Planning and execution of the vendor payment runs</li>
	<li>Ensuring credit notes are processed accurately</li>
	<li>Managing the accuracy of the vendor database</li>
	<li>Reconciliation of supplier statements, credit cards, etc.</li>
	<li>Generating journals for month-end reporting</li>
	<li>Ongoing improvements to the accounts payable process</li>
	<li>Manages and trains accounts payable coordinators.</li>
	<li>Hire and onboard accounts payable coordinators.</li>
	<li>Ensures payments are made accurately and on time.</li>
	<li>Creates accounts payable processes and procedures.</li>
</ul>

Accounts Payable Manager

August 99 is a company of startups with 25 years experience and expertise in the world of tech and digital. We help other businesses succeed through the use of cutting-edge technology and innovative strategy. We also offer a suite of web-based digital products for clients world-wide: full web design, internet marketing, content creation, and app development.

Going beyond startups, we also believe in empowering individuals to excel in their chosen careers. August 99 fosters an exciting collaborative working environment that encourages our people to go beyond their job descriptions and achieve more. It’s all a part of our core values: dare something worthy, find your awesome, and earn your beef!

August 99 is part of Venture Studio 12 (VS12). Learn more about VS12 and its global companies and brands at vs12.com.

August 99, Inc

Agent Image’s Web Consultant is primarily responsible for providing support to any Agent Image clients and/or potential clients through various channels such as a phone call, email and/or slack.

A Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offering solutions and recommendations that will improve clients’ website. At the same time each Web Consultant should be able to establish and maintain good rapport with every client that will make their experience better and satisfy them which will eventually be a possible lead in promoting the company’s products and services.

Additionally, a Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team.

Responsibilities

<ul>
	<li>Constantly answer phone calls to support Agent Image clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as a phone call, email, and chat.</li>
	<li>Can identify issues, needs, and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance the client’s website.</li>
	<li>Setting the client's expectations for a turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Web Consultant Team Lead.</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service is driven.</li>
	<li>Understands and follows company processes and policies.</li>
</ul>

This test unit measures the ability to listen, understand, and follow a set of spoken instructions and remember the important details for implementation

Hiring employees that can accurately follow steps and processes dictated verbally ensures two things--same output and employee safety. Variations due to not following instructions can cost a business a lot of money.This test unit measures the ability to understand and follow a set of detailed written instructions and then select and implement the correct course of action.

Following Instructions (Verbal)

Web Consultant | Technical Support Representative

Game8 Global Inc. is a newly established company, and hiring started in October 2020. The company aims to provide sufficient and trustworthy information to all game enthusiasts worldwide. We offer walkthroughs for various games as a service by disseminating helpful articles, both updated and newly developed games, on one of Japan's top game guides and walkthrough sites, Game8 Inc.

As Game8 Global Inc. is relatively new, we are still looking for avid gamers with content writing and/or video editing experience. We are highly interested in having unique, extremely motivated, and passionate individuals join the team. 

With a regularization rate of 85%, there's a high chance for promotion to higher positions depending on your work performance. 

If you have a fascination with games, are ecstatic about meeting people with a young and fresh vibe, eager to learn, and would like to be a part of our growing team, please send us your CV or apply here, and we'll be more than happy to welcome you!

Game8 Global Inc.

<ul>
	<li>May be assigned to handle end-to-end Talent Acquisition process from talent search and pre-screening up until onboarding or offboarding process.</li>
	<li>Records and monitors the attendance of employees and takes note of violations such as tardiness, absences, over breaks, etc., and records and reports any changes in leaves and other applicable credits and forms of employees.</li>
	<li>Filing incoming and outgoing documents, including confidential documents by higher management, of the company, and checking and keeping records of the Personnel Policies of the companies, Evaluation forms &amp; 201 Files of employees.</li>
	<li>Support and initiate additional engagement programs within the company, prepare monthly, quarterly, and annual governmental reports (SSS, HDMF, PHIC, DOLE, and other government agencies as necessary), assist in the preparation of Payroll reports, and attend to other administrative and clerical tasks instructed by management.</li>
	<li>Monitoring Company-owned items such as laptops, consoles, and other office equipment including their release and return.</li>
	<li>Assists with organizing company events such as year-end and summer events if necessary.</li>
	<li>Plans employee training and development activities, including on-the-job and orientation activities for new hires and regularized employees.</li>
	<li>Supporting expatriates in the company by providing assistance in mobile phone and internet line registration, preparation of visa documents, business trips, and their residences.</li>
	<li>Coordinates with applicable vendors as support of the company's requirements</li>
</ul>

HR and Admin Assistant

The purpose of the Social Media Manager role is to effectively coordinate, execute, and manage all social media marketing (organic &amp; paid) activities for our larger, more sophisticated clients. and nurture the client relationship.

The Social Media Manager is expected to be creative, organized, innovative, and personable in order to develop cutting-edge strategies and nurture successful client relationships, leading to increased client revenue.

Typical tasks include writing strategy and social media content plans, copywriting for your client’s posts, understanding client needs and writing proposals, creating/editing social media posts, reporting, arranging, and managing photoshoots.

 

Your Responsibilities

<ul>
	<li>Perform industry and competitor analysis for internal brands and clients</li>
	<li>Come up with social media strategies that are aligned with the client’s business goals</li>
	<li>Collaborate with other digital marketing teams such as SEO, Content, and PPC for a holistic online strategy and brand consistency</li>
	<li>Suggest and implement initiatives designed to improve process, production, and results</li>
	<li>Strategize social media ad campaigns specific to client objectives and KPIs</li>
	<li>Create social media content that is timely, engaging, and relevant to both the client’s brand and target market</li>
	<li>Stay up-to-date with current technologies and trends in digital marketing and social media tools, applications, and best practices</li>
	<li>Practice a multi-channel approach – have an extensive knowledge of digital channel integration (SEO/PPC/Content/Social)</li>
	<li>Conduct benchmark and comparison reports to measure impact. Analyze and review effectiveness of campaigns in an effort to maximize results and evolve brand strategies.</li>
	<li>Think outside the box – understand that digital marketing is not a one-size-fits-all platform</li>
</ul>

Social Media Specialist | Remote

WHAT IS YOUR ROLE

As a QA Automation Tester, you will closely work with IT support technicians and system security analysts to catch any major problems that reduce the quality of client’s products before the launch. You will be responsible for testing software programs, and replicating and reporting bugs so that developers can implement a fix for them.

 

 

 

WHY DO WE WANT YOU

We are currently looking for impact-driven individuals who are passionate in helping Boldr grow and achieve our Purpose. We expect our Team to become our ultimate partners to success by always giving their 110% in everything, sharing their talents and quirks, and championing our core values: Curious, Dynamic and Authentic.

 

WHAT WILL YOU DO

Ensure high-quality software is delivered in each release

Peer review of test scripts and, provide feedback and updates as needed

Support automation QA testing team in the conversion of manual test cases into automated ones

Document test findings (bugs, change requests, etc.) (requires detail orientation)

Update test results in a test tracking tool(s)

Provide manual and regression test execution as needed

Report, track, and manage any discovered defects to resolution

Detect defects as early in the life cycle as possible

Assist in other areas of the Automation project including training and analysis

Understand, investigate, and solve any complex client requests or complaints; particularly when multiple departments or teams are involved

Coordinate with all stakeholders for proper delivery of test deliverables to the client

Quality Assurance Automation Tester

We are looking for bright and talented Data Scientists to join our dynamic team here at LENA.

As a Data Scientist, you are responsible for managing data-related development pipelines. You will design and develop data science projects, review data-related code, and research on data packages.

Specifically, you may be tasked to perform the following:

<ul>
	<li>Designing data solutions with clients;</li>
	<li>Researching and understanding packages and technologies related to data science;</li>
	<li>Developing data solutions for internal or client use; and</li>
	<li>Managing data solutions development and improvement.</li>
</ul>

 

As part of a new team, you will help lay the culture and technical foundation for the team. You will enjoy growth opportunities working alongside a team that encourages intellectual excitement and a startup working environment. You will have the opportunity to bring your skills to the next level and acquire new ones along the way.

Data Scientist

We are looking for a highly motivated and experienced PPC Marketing Manager to join our team. In this role, you will be responsible for developing, implementing, and optimizing paid search campaigns across various platforms to achieve our marketing goals.

What you'll do

<ul>
	<li>Develop and implement effective PPC campaign strategies aligned with business objectives.</li>
	<li>Conduct in-depth keyword research to identify high-volume, targeted keywords.</li>
	<li>Create compelling and persuasive ad copy for search, social media, and other advertising platforms.</li>
	<li>Manage campaign budgets and bidding strategies to maximize return on ad spend (ROAS).</li>
	<li>Monitor campaign performance, analyze data, and identify opportunities for improvement.</li>
	<li>Generate insightful reports to track progress and communicate results to stakeholders.</li>
	<li>Stay up-to-date with the latest PPC trends and best practices.</li>
	<li>Collaborate with the marketing team to ensure paid advertising efforts are integrated with broader marketing initiatives.</li>
	<li>Manage and optimize landing pages to improve conversion rates.</li>
</ul>

Core Competencies

<ul>
	<li>Strong work ethic</li>
	<li>Consistent delivery of exceptional output</li>
	<li>Great attitude and communication skills</li>
	<li>Ability to work in a team and autonomously</li>
	<li>Resourceful and adaptive </li>
	<li>Has initiative to lead and influence</li>
	<li>Ability to establish priorities and organize responsibilities simultaneously</li>
	<li>Team player, with the confidence to work with, lead, or guide other departments when necessary</li>
	<li>Ability to work under pressure</li>
	<li>Detail-oriented</li>
	<li>Has the desire to learn and grow</li>
</ul>

PPC Marketing Manager

The Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

They also:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the development team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
</ul>

Responsibilities include:

<ul>
	<li>Manage the website projects in production.</li>
	<li>Must maintain excellent customer relationship.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and manager.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Is responsible in ensuring that our clients are provided the services that they need in order to achieve their business goals.</li>
	<li>Provide support on internal and client projects.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>To accomplish a Minimum of 7 marked completed projects of 30 in progress/Active Projects, (All products including SEO only if PM has completed training) per month, 28 completions for last 4 consecutive months, and/or a total of of 42 completions for last the 6 months.</li>
	<li>Should not have more than 1 Valid escalation or escalation that lead to cancellation for the last trimester.</li>
	<li>Is able to zero out non-contacts every end of the week.</li>
	<li>Undergo and pass Advanced IDX training.</li>
</ul>

Project Manager | Remote

Podcast Network Asia is a media and tech platform that offers on-demand audio content (e.g. podcasts, audiobooks, radio dramas, etc.).

It aims to drive growth for on-demand audio content by creating high quality podcasts. This adds value to listeners and brands who want to connect with people.

Podcast Network Asia

Job Title: Product Manager - Mobile App

Job Summary:

We are seeking an experienced and creative Product Manager to join our team and drive the development of our mobile application. The ideal candidate will be passionate about creating exceptional user experiences, possess a deep understanding of mobile app development processes, and demonstrate strong leadership skills to guide cross-functional teams towards successful product launches.

Product Manager

The Digital Marketing Project Manager's primary responsibility is to be the main point of contact for our clients who have purchased our Internet Marketing Packages. 

They also perform the following tasks: 

<ul>
	<li>Manage the website projects in production. </li>
	<li>Assist our clients through the website production process, website launch and help develop and/or implement an SEO strategy for our clients. </li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Determine what our clients’ goals are and provide expert advice on how clients can achieve these goals.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be Proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Establish smooth communication between clients and our development team, enabling different departments to work effectively and meet/surpass clients' expectations.</li>
	<li>Must undergo and pass Advanced IDX training.</li>
	<li>Act as subject matter expert when it comes to SEO and digital marketing.</li>
	<li>Hands-on experience in the development of a website in terms of content creation and the technical aspect of SEO.</li>
	<li>Assess client websites and make design, technical, and content recommendations.</li>
	<li>Create SEO content plans from scratch. Excellent online research skills and understanding of the client’s marketing goals is crucial for this role.</li>
	<li>Present the SEO game plan to the client in a way that is easily understandable.</li>
	<li>Monitor the performance of client’s SEO campaign, contribute professional insights and develop plans to capitalize on growth opportunities.</li>
	<li>Stay updated on search engine updates and SEO trends; communicate these to clients and our team, focusing on how changes can help improve results.</li>
</ul>

Digital Marketing Project Manager | Night Shift

The Art Director (AD) is primarily responsible for being the creative head of individual web design projects and is the client’s primary point of contact for design related matters.

He or she is tasked out with conceptualizing individual designs that are visually appealing and technically sound, all while designing with the client’s concerns in mind.

Additionally, the AD will work with a team of designers and developers for each project – the designers to illustrate and build the mock ups for the sites, and the developers to make the functional version of the custom sites.

Art Directors report to the Managing Art Director in the Manila office.

 

Responsibilities:

<ul>
	<li>Effectively communicate and articulate with clients their design concerns and solutions</li>
	<li>Keep in touch with clients on a regular basis for updates</li>
	<li>Be able to build rapport with all sorts of clients with differing personalities</li>
	<li>Be able to handle escalated and unhappy clients</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Keep up to date with current design trends – primarily in web design, but also in other fields as well</li>
	<li>Learn basic literacy in the commonly used design programs</li>
	<li>Learn basic literacy in Wordpress</li>
	<li>Effectively work with and communicate with designers and developers</li>
	<li>Needs to have a minimum of 5 standard design completions or 20% of current project capacity per month, consecutive for 4 months.</li>
	<li>Should Maintain at least 70% project capacity for 1 trimester.</li>
	<li>Non-contacts are to be zeroed out every end of week.</li>
	<li>Should pass the AD Exam (Basic).</li>
	<li>Should pass PM Training (Basic).</li>
	<li>Should pass Advanced IDX training.</li>
	<li>Should pass Advanced SEO training.</li>
</ul>

Art Director | Remote

Company Description

Agent Image is a premier, privately held Web Design and Internet Marketing solutions company focusing on products and services for real estate professionals throughout the world.

Agent Image’s organizational culture is considered one of its keys to success and can be described as open, fast paced, casual and accountable (we expect all team members to perform at a high level). 

 
Job Description: 
 
Agent Image’s VIP Web Consultant is responsible for providing support to any Agent Image VIP clients and/or potential VIP clients through various channels such as phone call, email and/or slack. A VIP Web Consultant is also responsible for handling VIP clients that purchase AgentPro, Semi-Custom, ImagineStudio and True Custom website products.

 
A VIP Web Consultant should be able to handle customer inquiries and requests in a timely manner, identify the problems and offer solutions and recommendations that will improve clients’ websites. Additionally, a VIP Web Consultant must possess great interpersonal communication skills to better convey client requests to Agent Image’s production team. 
 
 
Job Responsibilities:

<ul>
	<li>Assist our clients through the website production process until their website is launched.</li>
	<li>Act as the bridge between our clients and the production team.</li>
	<li>Ensure the project remains within scope.</li>
	<li>Report the progress of projects to clients on a regular basis.</li>
	<li>Try to keep the project timeline within the approved schedule.</li>
	<li>Proactively make suggestions to clients on how to improve their online presence through industry best practices.</li>
	<li>Design the Homepage, Inner Pages, and Custom Requests in collaboration with the client</li>
	<li>Come up with not just aesthetically pleasing designs, but also designs that are functional and user friendly</li>
	<li>Must maintain excellent customer relationships.</li>
	<li>Assist in tracking web project issues and drive their resolution.</li>
	<li>Create project status reports and deliver status updates to clients and managers.</li>
	<li>Coordinate with our Los Angeles office by phone &amp; email.</li>
	<li>Anticipate errors in the projects prior to clients calling customer support or sales.</li>
	<li>Successful launch of projects with little to no tweaks from Quality Assurance.</li>
	<li>Be proactive in reviewing the websites for possible issues and revisions.</li>
	<li>Constantly answer phone calls to support Agent Image VIP clients and provide quality customer service and web consultations.</li>
	<li>Properly document customer’s request and issue related to any company product and services through different channels such as phone call, email and chat.</li>
	<li>Can identify issues, needs and requirements of customers and record it via case on company’s internal management system and handle it in a timely manner.</li>
	<li>Ability to utilize any internal and external resources to provide resolution and/or suggestions to enhance a client's website.</li>
	<li>Setting client’s expectations for turnaround time of services provided.</li>
	<li>Report or escalate issues to the production team and efficiently follow up on tasks to meet deadlines ensuring completion of due dates and cases.</li>
	<li>Establishes and maintains rapport with existing and potential clients to effectively promote product solutions based on client needs and budget.</li>
	<li>Must be well-organized, self-directed and able to multitask, understanding the importance of detailed professional-quality work.</li>
	<li>Meet the team metrics set by the Management</li>
	<li>Can adapt to sudden changes implemented by management.</li>
	<li>Share any information on how to handle unfamiliar or difficult customer concerns for the team’s efficient performance.</li>
	<li>Customer service driven.</li>
	<li>Understands and follows company processes and policies. 
	 </li>
</ul>

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