Main Responsibility:

Manage region Sumatra, Manage Agency owner/manager to ensure the best performance and quality agency team are achieved. Propose improvement in agencies and collection process.

Key Responsibility:

• Monitoring recovery rate outregion performance and do an enhancement if needed
• Analyze the collection numbers and set up the target for Team member and ensure every target assign is accordingly
• Review mapping area for collector to improve the efficiency of field crs agent performance
• Review allocated and withdrawal account to collector and ensure every account is being handled properly and witin agreed timeline.
• Monthly visit to outregion to gather information about field crs activity and issue.
• Monthly meeting with the team to find solution for every problem (if needed)
• Create new policy for all the process (SOP) in field CRS area to control and ensure every process is align with company regulation
• Prepare calculation of incentive based on team member achievement and ensure all calculation is accordingly

Requirements:

• Candidate must possess at least a Bachelor's Degree, any field.
• At least 5 year(s) of working experience in the related field collection in Banking/Multi Finance
• Legal Collection Experience with other Finance Companies/Bank