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Home Credit Indonesia
Home Credit Indonesia

Desk Collection Senior Manager  

Home Credit Indonesia

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Penuh waktuFULL_TIME

Berakhir 2 months ago


Deskripsi Pekerjaan

This position mission is to manage Desk Collection team. As the senior manager, to be the leader to propose and implement improvements process and responsible for performance and quality of the team to ensure targets are achieved. This will cover:

  • Manage daily operations, reporting and system for all Desk Collection team to monitor every activity is running properly and all reporting is delivered within Service Level Agreement
  • Proposes new ideas to Head of Desk Collection to improve business process in desk area
  • Monitor and review team performance and create strategy to ensure Desk Collection team meet their targeted result
  • Setting up Assistant Manager Key Performance Indicator and ensure them align with business and department requirements and/or targets
  • Propose Capacity Plan of Team Leader and Desk Collection to ensure portfolio are handled effectively
  • Monitor Collection Team to ensure all the process in desk team is comply with guidelines and Standard Operating Procedure
  • Work with training team to develop team member knowledge and skill as one of the strategy to improve team member performance
  • Control the process to ensure Collection Incentives are fair, and prepared and submitted on time
  • Resolve timely customer escalations
  • Work with HR Team to ensure proper monitoring and fulfilment of TML.

Kualifikasi Minimum

We are looking for Talents with below qualities:

  • Minimum a bachelor’s degree, open from any major
  • Having extensive working experience in leading a big team (> 100) with the same experience will be an advantage (open from sales, marketing, customer service, etc. similar)
  • Minimum total 3 years experienced handling Collection
  • Strong in managing people and business process
  • Having a good communication skill, collaboration and detail oriented to data
  • Comfortable with high target and agile environment
  • Able to communicate in English will be an advantage

Fasilitas dan Tunjangan

  • Performance BonusPerformance Bonus
  • Medical / Health InsuranceMedical / Health Insurance
  • Maternity & Paternity LeaveMaternity & Paternity Leave
  • Medical, Prescription, Dental, or Vision PlansMedical, Prescription, Dental, or Vision Plans

Ringkasan Perkerjaan

Tingkat Posisi
Mid-Senior Level Manager
Accounting and Finance
Persyaratan tingkat pendidikan
Lulus program Sarjana (S1)
Respon rekruter ke lamaran
Once in a while
Alamat Kantor
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Hi-Tech Financial Services
1 lowongan dibuka

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Tentang Home Credit Indonesia

Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline. We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world. Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.

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