Product Improvement Specialist
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Penuh waktuFULL_TIME
Ditutup.
Deskripsi Pekerjaan
- Responsible to identify, design, and implement product improvements
- Review and analyze the efficiency of customer journeys & product metrics performance
- Initiate Champion/Challenger tests and modify the existing setup to improve business results
- Review existing process and update based on current operational activities
- Implement process changes to improve Product setup, LTV, Client Relationship Management, efficiency & drive cost optimization
- Develop and implement best-practice analytics to driving improvements and efficiencies in the Client Relationship Management (CRM) process
- Propose, develop, and documenting all business process policies and procedures within CRM function
- Participation in CRM projects & activities in a way to align product and technical capabilities and be sure that new one will bring better CRM efficiency and customer experience
Kualifikasi Minimum
- Bachlelor Degree, preferable in Mathematics or Data Science
- Minimum 2 years of experience in Product Management or Product Owner, preferable from Financial Services
- Strong communication and presentation skills in English
- Have a strong willingness to learn.
- Self-starter with a strong sense of curiosity.
- A can-do attitude and a strong sense of integrity and responsibility.
- Strong analytical and planning skills;
- Excellent problem-solving skills;
Fasilitas dan Tunjangan
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Life Insurance
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Relationship Management
- Analyzing Data
- Project Management
- Program Management
- Product Development
- Product Management
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Management and Consultancy
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Tentang Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.