QA Call Center & Operations Manager
Home Credit Indonesia
- South Jakarta, Indonesia9th Floor, Plaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 4 years ago
2019-12-09T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Manage all BAU activities in QA (reviewer, improvement)
- Manage project/initiatives’ impact to QA : Analyze new processes, identify process risks, define quality thresholds, design and implement mitigating controls, quality checks and sampling methodology
- Monitor quality checks and process controls on regular basis and provide regular and ad-hoc reporting on Quality Assurance activities and audit results
- Working with other Operations team (Floor, Process, Trainers, Analyst) at all stages to promote services excellent, and also continuous improvement
Kualifikasi Minimum
- Proven experience in process quality control and measurement for retail banking, consumer finance, insurance company, call center provider or shared services company
- Strong positive attitude and interpersonal skills
- Proven experience leading a team
- A Problem solver
- Process Oriented, Analytical, Structured Thinking, and Innovator
- Fluent in English
- Microsoft Office (Word, Excel, PowerPoint)
Ringkasan Perkerjaan
- Tingkat Posisi
- Mid-Senior Level Manager
- Spesialisasi
- Customer Service
- Persyaratan tingkat pendidikan
- Lulus program Sarjana (S1)
- Respon rekruter ke lamaran
- Often
- Alamat Kantor
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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Tentang Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.