Junior Quality Assurance (QA) - Call Center
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 5 years ago
2019-06-04T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Become knowledge holder of selected end to end processes
- Execute quality checks and process controls on regular basis and provide regular and ad-hoc reporting on Quality Assurance activities and audit results
- Provide clear and timely feedback to the officers and address all identified issues with relevant supervisor
- Cooperate with Trainers to design re-fresher trainings or address gaps in process knowledge or lack of soft skills or system tools knowledge to perform the process with desired quality
Kualifikasi Minimum
- University degree (preferred in Business, Communication or Engineering)
- Previous experience working for retail banking, consumer finance, insurance company, call center provider or shared service company (1 year+)
- Basic English communication
- Microsoft Office (Word, Excel, PowerPoint)
- Process oriented
- Analytical and structured thinking
- Fast learner
- Good communication skills
- Attention to detail
- Positive attitude and interpersonal skills
- Coaching skills
- Team player as well as able to work independently
- Confident to present negative issues in a neutral manner
- Good presentation skills
- Strong controller approach
- Confident to present negative issues in a neutral manner
Ringkasan Perkerjaan
- Tingkat Posisi
- Lulusan Baru / Junior
- Spesialisasi
- Administration and Coordination
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Once in a while
- Alamat Kantor
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
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Tentang Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.