CRM Trainer - Jakarta
Home Credit Indonesia (Recruitment Page for CUSTOMER RELATIONSHIP MANAGEMENT/CRM team)
- South Jakarta, IndonesiaSouth Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Penuh waktuFULL_TIME
Berakhir 2 years ago
2022-01-30T17:00:00+00:00Ditutup.
Deskripsi Pekerjaan
- Ensure new hire have all the skills needed to sell, including product and process knowledge, sales skills, and or any information related to selling by conducting an in class and on the job training
- Conduct a regular training/briefing related product and process knowledge, sales skills, and/or any information based on description of process and/or product given on timely manner
- Monitor and improve sales performance of new joiner and experienced operators through improvement activities and/or any training activities
- Monitor and evaluate the effectiveness of all training activities and do a follow up action to improve the product and process knowledge
- Provide reports regarding improvement activities
- Coordinate with content team to provide a best practice sharing or any improvement ideas of the current process in order to improve the effectiveness and the efficiency
- Coordinate with content team in managing a positive culture and support the improvement of engagement in CRM Operation to increase the motivation of Telesales and support team, also reduce the attrition
- Operate and maintain e-learning platform in terms of daily neccesities
Kualifikasi Minimum
- Minimal 2 years in training area and exposure in Telesales and Marketing
- Strong communication both in English and Bahasa (written and spoken)
- Excellent presentation skills with the ability to develop creative instructional material that can be easily understood
- Proficient in MS Office skills,
- High attention to detail and accuracy
- Creative and analytical thinker
- Proactive, fast learner, and able to work in a team
- Excited in target oriented environment with tight deadline and minimum supervision
Fasilitas dan Tunjangan
Paid Sick Leave
Performance Bonus
Medical / Health Insurance
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Keahlian yang diperlukan
- Organizing and Planning
- CRM Software
- Customer Service
- Communication Skills
- Teaching
Ringkasan Perkerjaan
- Tingkat Posisi
- Supervisor / Asisten Manager
- Spesialisasi
- Sales and Marketing
- Persyaratan tingkat pendidikan
- Lulus program Diploma (D3)
- Respon rekruter ke lamaran
- Sometimes
- Alamat Kantor
- South Jakarta, DKI Jakarta, Indonesia
- Lowongan
- 1 lowongan dibuka
Agar merasa aman saat melamar: carilah ikon verifikasi dan selalu lakukan riset terhadap Perusahaan yang Anda lamar. Hindari dan laporkan situasi dimana Perusahaan membutuhkan bayaran dalam proses rekrutmen mereka.
Tentang Home Credit Indonesia (Recruitment Page for CUSTOMER RELATIONSHIP MANAGEMENT/CRM team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.