Colcap Servicing Pty Ltd is a branch of an Australian corporation based in Sydney, NSW founded in 2006. The company specializes in originating and servicing its white labelled mortgage offering with third party distributors as well as direct retail customers. The business has acquired and originated in excess of 3 billion AUD worth of assets over its history and provided financial products to more than 45,000 customers.

Colcap Servicing Pty Ltd

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

<ul>
	<li>Process discharge requests in a timely and accurate manner</li>
	<li>Handle inquiries from solicitors, mortgage managers, and borrowers</li>
	<li>Respond to discharge-related calls and emails</li>
	<li>Send discharge instructions to panel solicitors and trustees</li>
	<li>Verify accuracy of processed requests and update operating system</li>
	<li>Monitor loan discharges and note information received from parties involved</li>
	<li>Meet daily SLAs, compliance, and quality standards</li>
	<li>Assist team members and other staff with settlement-related matters</li>
	<li>Provide payout figures upon approval confirmation</li>
	<li>Order security packets and loan agreements from trustees</li>
	<li>Post discharges-related payments and update masterlist</li>
	<li>Generate closing statements and send confirmation reports to Accounts</li>
</ul>

Loan Processing Officer | Discharges day shift

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

Responsibilities and Tasks:

<ul>
	<li>Respond to customer inquiries via email, fax, and phone</li>
	<li>Handle internal and external customer calls, making outbound calls as needed</li>
	<li>Address Mortgage Manager inquiries and disputes, providing timely and accurate responses</li>
	<li>Escalate issues to the right department when necessary</li>
	<li>Communicate with team members to ensure understanding of updates and initiatives</li>
	<li>Delegate tasks to team members, ensuring correct procedure and resolution</li>
	<li>Manage ad-hoc activities as needed</li>
</ul>

Customer Service Officer day shift

Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team. By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

The Customer Retention Officer's role is significantly important as it relates to retention of customers.

Responsibilities and Tasks:

<ul>
	<li>Assisting with customer retention and borrower hardship matters</li>
	<li>Managing the day-to-day operations of the Retention inbox</li>
	<li>Responding to customer queries and resolving issues via phone, email, and fax</li>
	<li>Providing timely and accurate resolution to Mortgage Managers' enquiries and disputes</li>
	<li>Escalating complex issues to relevant departments as needed</li>
	<li>Communicating with other teams to ensure clear understanding of messages and initiatives</li>
	<li>Preparing letters and updating internal systems as required</li>
	<li>Performing ad-hoc tasks as needed to achieve business goals</li>
</ul>

Customer Retention Officer day shift

Are you ready to unleash your potential and kickstart an exciting new career? We are looking for passionate, energetic individuals to join our dynamic team! If you thrive in a fast-paced environment and love taking on new challenges, then this is the opportunity for you.

As part of our team, you will have the chance to work on the first true “fully digital”, direct-to-consumer mortgage lender in the UK and collaborate with talented colleagues. We offer growth opportunities and a supportive work culture that encourages creativity and personal development.

If you are ready to push the boundaries, think outside the box, and be part of something truly special, then we want to hear from you! Apply now and embark on a thrilling journey with us. The sky's the limit!

Responsibilities

<ul>
	<li>Oversee all mortgage servicing tasks, including handling customer inquiries and following standard procedures.</li>
	<li>Respond to customer queries through email, calls, and letters, ensuring timely and professional issue resolution.</li>
	<li>Manage inbound and outbound calls related to mortgages, engaging with customers, brokers, and solicitors; strong verbal communication skills are essential.</li>
	<li>Conduct mortgage case reviews as directed by the LSM to ensure compliance with company policies and regulations.</li>
	<li>Collaborate with third parties (receivers, lawyers, local authorities) to resolve account issues, including collections.</li>
	<li>Maintain compliance with regulatory requirements and internal policies in all servicing activities.</li>
	<li>Keep accurate records of loan transactions, communications, and account updates in the servicing system.</li>
	<li>Identify ways to enhance customer satisfaction and implement solutions to improve the servicing experience.</li>
	<li>Prepare periodic reports and contribute to team projects.</li>
	<li>Provide prompt and accurate responses to LSM inquiries.</li>
	<li>Perform administrative duties and research using UK-based resources for customer and security information.</li>
	<li>Work with internal departments (underwriting, compliance, finance, completions) to streamline servicing processes and address escalated issues.</li>
	<li>Regularly communicate with team members to ensure updates and initiatives are clearly understood.</li>
	<li>Uphold data quality and comply with GDPR/Privacy Act principles.</li>
</ul>

Ongoing Tasks

<ul>
	<li>Investigate company alerts, update cases, and escalate when necessary.</li>
	<li>Follow up on charge registrations at Companies House and the Land Registry.</li>
	<li>Distribute rate change and welcome letters, and call customers for clarification.</li>
	<li>Monitor accounts for missed payments or direct debit issues and resolve with customers.</li>
	<li>Investigate returned mail and local authority letters.</li>
	<li>Trace the source of funds for lump sum repayments and provide updates to the LSM.</li>
	<li>Assist in loan payoff processing, including preparation of payoff statements and accuracy of final payments.</li>
</ul>

Customer Service Representative UK Shift

Are you ready to embark on an exhilarating journey in the world of credit assessment? Our innovative Australian mortgage company is on the lookout for a dynamic and ambitious individual to join our team! By joining our ranks, you'll play a crucial role in safeguarding our organization, driving growth, and making a tangible difference in the lives of our clients.

As we continue to conquer new frontiers in the financial services industry, we need a dedicated and passionate problem-solver to help us maintain our position as a leading mortgage provider. If you're up for the challenge, buckle up and get ready for an unforgettable adventure!

<ul>
	<li>Assess credit applications</li>
	<li>Recommend applications for approval and decline</li>
	<li>Submit credit applications</li>
	<li>Order and check valuations, credit files and credit assessment calculations</li>
	<li>Monitor service level agreements</li>
	<li>Process loans to meet contract deadlines</li>
	<li>Coordinate with the Sydney-based Credit team regarding issues/progress</li>
	<li>Check data encoded by pre-credit staff</li>
	<li>Input and update data in the systems</li>
	<li>Answer credit related enquiries</li>
	<li>Adhere to KPIs</li>
	<li>Perform ad hoc tasks as deemed necessary by Management</li>
</ul>

Credit Loan Officer

Security Bank is one of the Philippines’ best-capitalized private domestic universal banks. Established in 1951 and publicly listed with the Philippine Stock Exchange (PSE: SECB) in 1995, our major businesses cover retail, corporate, commercial, and business (MSME) banking. 

 We’re recognized as an Employer of Choice in Philippine banking by various award-giving bodies for our values-based culture, industry-leading engagement and benefits, and commitment to work-life balance. 

 Most recently, we ranked #2 best employer in the Philippines and #54 globally on the prestigious Forbes’ World’s Best Employers 2023 list. 

 At Security Bank, our approach to Human Capital Management (HCM) is embodied by our Employee Value Proposition (EVP): “YOU matter.”
Start your BetterBankingcareer with us today. 

 For the complete list of Security Bank's awards, you may visit: https://www.securitybank.com/about-us/awards/

Security Bank

How you'll contribute

<ul>
	<li>Handles and facilitates the timely validation and completion of requirements to complete government requirements that will enable the bank to register mortgages as needed by the Corporate Banking Group</li>
	<li>Monitors, updates, cancels, and completes all yearly regulatory requirements for all permits and licenses due for renewal or cancellation in a timely fashion</li>
	<li>Coordinates and handles the requisite documentation support for consolidation, petty cash management, registration, renewals, etc. to promote, maintain, and properly endorse official copies of the delivered documentary requirements of the Bank</li>
</ul>

Operations Specialist

About the Role

As an Operations Specialist, you will assist all units in the proper handling of administrative and operational matters.

How You'll Contribute

<ul>
	<li>Performs standard office procedures in the handling of incoming and outgoing correspondences, including phone calls.</li>
	<li>Assists branches and clients through calls and email. Handles concern, complaints and requests.</li>
	<li>Establishes and maintains a filing and record management system of the various investment banking deals, research and planning documents and other pertinent materials to provide backroom assistance in the conduct of the various investment banking deals.</li>
	<li>Prepares investment banking materials like marketing presentations, invitation letters to prospective syndicate members, transmittal letters, memos, etc. to assist in the origination and execution of transactions.</li>
	<li>Assists in client related events such as listing ceremonies, company briefings, mandate signings, etc. to assist in the execution of transactions.</li>
	<li>Prepares and distributes selling kits, receiving of application to purchase, preparation of sales reports, etc. </li>
	<li>Interfaces with the Bank’s various division in the conduct of the company’s administrative and investment banking functions for the smooth processing of transactions.</li>
	<li>Assists in the preparations of reports, reportorial requirements, and meeting logistics requirements to aid in administrative related matters.</li>
	<li>Assists in the preparation of reimbursements of business representation and other expenses of other executives of the company.</li>
	<li>Assists the Executive Assistant in overseeing petty cash and acting as a substitute custodian in her absence.</li>
</ul>

Operations Specialist for SB Capital

The Relationship Manager of the Corporate Banking Group develops client portfolio of accounts to deliver budgeted goals and targets through cross-selling of bank products and new account on-boarding. S/He achieves revenue goals by approved through account planning, account profitability and risk management metrics.

<ul>
	<li>Prepares credit proposals alongside the Enterprise Risk Manager/Analyst and presents them to the Bank’s Credit Committee by orchestrating proper credit due diligence on account; Presents a balanced view of risk to approving authority to address clients’ credit facility requirements.</li>
	<li>Identifies, on-boards and develops new client relationships per defined target market by cross-selling appropriate bank products to grow the portfolio and achieve set budgets/goals in terms of Loans, Deposit, Foreign Exchange, Trade, Debt Capital Market, etc.; Uses an Account Plan to establish a profitable and multi-product relationship with clients.</li>
	<li>Manages and grows existing loan portfolio by maximizing wallet share and potential revenues of existing clients, facilitating client transactions, identifying and managing problem accounts including the preparation of watch list reports with action plans, proper classification of accounts for the right provisioning level, and timely referral to the Remedial Management Department when all possible collection efforts have been exhausted</li>
	<li>Ensures compliance with the Bank’s credit policies as well as all other governing policies for transactions that are processed and recommended; Keeps updated on credit policy revisions and enhancements by collaborating with Credit in updating and formulating new credit policies.</li>
	<li>Develops industry and product expertise by understanding clients’ banking needs and cross-selling Sbc’s banking solutions; Benchmarks and networks with other banks’ Account Officers to develop industry/sector knowledge and to be updated with banking practices.</li>
	<li>Oversees Junior Relationship Managers by coaching and mentoring on account strategy and transaction handling in order to achieve the Team’s goals</li>
</ul>

Relationship Manager

About the Role

As a Better Banking Specialist, you are responsible for delivering the Bank’s service proposition by providing quality customer management and service through various robust and efficient channels of the Contact Center Inbound/Outbound Calls, Email, Chat, Social Media with 24x7 support. You will handle service-related queries of clients that may involve credit card inquiries, billing, disputes and other bank products.

 

 

How you'll contribute

 

<ul>
	<li>Receive inbound or conduct outbound calls to support and manage client inquiries, and requests, and address concerns.</li>
	<li>Provide Support to a wide range of product lines: CASA, Loans, Transaction banking (Digibanker), Security Bank Online, Credit cards and all other products supported by the contact center.</li>
	<li>Answer/accomplish emails and/or other correspondences where required</li>
	<li>Conduct cross or upsell of various bank products based required portfolio sales delivery</li>
	<li>Escalate complaints or complex cases timely; Assign or endorse to appropriate Support units/functions; Case Management and resolution.</li>
</ul>

Contact Center Specialist

As a Channel Manager, you will be responsible for monitoring and supporting the daily operations of the assigned channels to ensure they operate within acceptable service level performance metrics to deliver optimal customer experience. You will be focused on managing and optimizing the digital channels within its division. In addition, you will be overseeing the digital platforms and services provided to customers and supporting the development of new features and services aligned with the bank's overall strategies.

<ul>
	<li>Monitor and record channel performance metrics in terms of availability, Otc/Channels ratio, transaction count and volume, response times, capacity, timeliness, and resolved errors</li>
	<li>Analyze channel reports and escalate to corresponding units for reconciliation and investigation for unusual behavior, and use analytics and KPIs to monitor the performance of the channels</li>
	<li>Update channel documentation of policies, procedures, SLAs and manuals</li>
	<li>Coordinate with vendors as part of checking or first line maintenance</li>
	<li>Validate business requirements document based on agreed specifications with business or product owners</li>
	<li>Provide assistance in collating necessary documents and requirements needed for the project and coordinate with other units of the bank to secure the necessary documents and requirements</li>
	<li>Handle the prioritization of features, enhancements and fixes for deployment</li>
	<li>Monitor project status and keep track of actionable items by identified units are within agreed timeline</li>
	<li>Oversee and facilitate coordination of user acceptance testing with respective business and product owners as well as creation of test scenarios and ensure that business requirements are part of test cases</li>
	<li>Collaborate with the security and compliance teams to ensure that online banking platforms meet the regulatory requirements and maintain high-level security standards</li>
	<li>Oversee the development and enhancement of online banking products and services</li>
	<li>Collaborate with product managers and developers to introduce new features, improve existing functionalities and ensure compliance with industry standards.</li>
	<li>Perform market research and competitor analysis to stay informed about industry trends, innovations and competitor offerings in the online banking space</li>
	<li>Collaborate with customer support teams to address issues related to online banking services.</li>
	<li>Work on optimizing the user interface, navigation, and functionality to enhancement customer satisfaction.</li>
</ul>

Channel Manager

Supervises a Team of Enterprise Risk Managers to ensure team performance is at par with expectations and overall strategy of Corporate Banking and the Bank. Evaluates an assigned company according to the inherent risks and opportunities that the Bank may be able to undertake. Recommends the appropriate facilities and level of business that the Bank may be able to undertake with said company.

Enterprise Risk Evaluation Team Head

About The Role

As an Enterprise Risk Specialist/Credit Assistant, you are responsible to evaluate the borrowers or potential borrowers of the banks according to the inherent risks and opportunities that the Bank may be able to undertake. Also, recommends the appropriate facilities with mitigants in place to safeguard the interest of the Bank.

How You'll Contribute

<ul>
	<li>Conducts interviews and ocular inspections with the client to determine the risk profile of the borrower/ client.</li>
	<li>Prepares credit proposal with all the information gathered and internal tools to be presented to CreCom and ExCom.</li>
	<li>Presents the credit proposal to CreCom to aid the team in achieving its goals. Prepares financial analysis based on the data gathered to determine the capacity of the client to pay.</li>
	<li>Keeps updated with the credit policy manual/risk bulletins to ensure compliance with Bank's credit policies as well as other governing policies.</li>
	<li>Collaborates with Relationship Managers in the loan packaging while identifying credit risk and acceptable mitigants for recommendation to approvers.</li>
	<li>Plans interim extension/client calls or information gathering such as Afs, bank checkings, appraisals, etc in advance to ensure renewal is on time and to avoid expired lines.</li>
</ul>

Enterprise Risk Specialist

As a Documentation Lawyer, you will be rendering assistance to the Bank and its subsidiaries on documentation matters to ensure that all transactions are legally sufficient, acceptable, and protective of the institution.

<ul>
	<li>Assists in the documentation needs of the Bank and its subsidiaries by rendering written and verbal legal opinions based on factual and at times, even theoretical situations to support decision-making of the officers and approvers</li>
	<li>Drafts pro forma as well as customized instruments for the Bank, its subsidiaries and their respective clientele by customizing legal documents to suit the needs of the user and thereby ensuring its legal sufficiency and appropriateness to the transaction</li>
	<li>Conducts legal review of contracts, resolutions, and other legal documents to which the Bank or its subsidiaries is a party or may have an interest using the Bank's own contracts as well current laws as a measure of sufficiency to ensure that the rights of the Bank or its subsidiaries under the contract is duly protected</li>
</ul>

Documentation Lawyer

Peramoko is operated by SnapWorks Credit and Financing Corporation – a financial technology company in the Philippines. SnapWorks Credit and Financing Corporation is a licensed lending company regulated by the Securities and Exchange Commission with a Company Registration Number CS201824150 and Certificate of Authority Number 1246.

We are growing the community of responsible Filipino borrowers. We commit to financial inclusion. We help millions of Filipinos build their credit history and get easier access to loans through our lending-as-a-service platform.

Why join us?

With the goal of assisting Filipinos in getting the best financial products for their individual needs, streamlining the process of financial product applications, and achieving greater financial freedom—we are in great need of highly-talented people who want to join our ever-expanding group. We are looking for bold, open-minded, highly responsible, and driven individuals who want to make an impact to the Filipinos’ everyday lives. Do something that matters and start your career with us now!

Snapworks Credit and Financing Corporation

<ul>
	<li>Do Telemarketing sales through outbound calls to prospective clients to introduce and sell banking products and services </li>
	<li>Respond to sales inquiries and concerns through phone/email in an efficient and timely manner </li>
	<li>Ensure customer service satisfaction and good client relationships </li>
	<li>Make sales call to new and existing clients </li>
	<li>To represent the company and its affiliates in a professional and convincing manner </li>
	<li>Reviews on sales performance, aim to meet or exceed overall set sales targets </li>
	<li>Makes accurate, rapid cost calculations, and providing customers with quotations </li>
</ul>

Telephone Skills

Relationship Management

Presentation Skills

Persuasion and Negotiation

Sales and Marketing Knowledge

Customer Service

Referral Maximization

Telesales Agent

As a Service Officer, you will assist the Relationship Manager (RM) in overall account management of its day-to-day transactions such as loan availment, interest payments, and loan documentation, through coordination with Operating Units of the Bank (Credit, Trust, Treasury, International Banking Services Division, Operations &amp; Branch Banking) to achieve efficient and timely implementation of loan facilities. You will help in assessing account handling and early detection of problematic accounts.

<ul>
	<li>Provides timely and relevant information and issues to clients through effective communication to immediately address concerns that may affect the availability of their loan facilities</li>
	<li>Helps in assessing and evaluating accounts through monitoring payments and handling of clients to detect and identify possible problematic accounts</li>
	<li>Prepares and manages accounts with a credit line of P20.00MM and below through preparing short credit proposals and availment sheets to meet customer needs while developing and maintaining productive relationships</li>
	<li>Prepares availment and instruction sheets based on the Bank's format to ensure all accounts are in the current status</li>
	<li>Monitors documentary deficiencies of all accounts using the CDC monitoring tool in E-Source to ensure all lines are updated and are always available to clients</li>
	<li>Updates the RMs regarding the status of accounts through effective communication to ensure overall proper account management</li>
	<li>Organizes all loan documents through the proper filing of credit folders to ensure completeness of loan documentation</li>
</ul>

Kalibrr Job Search