RareJob Philippines, Inc. is a subsidiary of RareJob Inc., the #1 Online English Tutorial School in Japan (in terms of the number of students and tutors)We are looking for smart, driven, and excellent individuals who will set the mark and walk the path of innovation with us.More than just gaining profit, we aim to make a positive change in the world.Join us as you venture into a stimulating and challenging career.Be part of the RareJob Family!

RareJob Philippines, Inc.

What you'll do:

1. Project Specifications and Estimates

<ul>
	<li>Reviews &amp; analyzes product &amp; technical design documentation to ensure that requirements stated are correct for any software changes, feature enhancements or new systems.</li>
	<li>Defines test methods including test coverage and create test plans &amp; strategies for new or updated software projects to determine if it will perform accurately and reliably according to documented requirements.</li>
	<li>Understands the requirement and prioritizes the tasks to set accurate deadline and meet schedule</li>
	<li>Recommends, and implements new trends/techniques/technology on estimation and software quality assurance in general.</li>
</ul>

2. Quality Assurance

<ul>
	<li>Write test cases, execute the tests and provide feedback on the testing effort on a regular basis.</li>
	<li>Perform test cases &amp; automation script reviews, conducts feedback through written or oral communication.</li>
	<li>Perform different testing methodologies (manual) such as feature testing, regression testing, API &amp; integration testing, compatibility test, as needed, with minimal supervision.</li>
	<li>Creates automation test scripts and executes when necessary including, such as, API testing, Web UI Functional testing</li>
	<li>Creates or/and prepares test data in order to execute testing and to change or modify existing data upon request from operators, or clients.</li>
	<li>Creates test reports and complete test deliverables to describe program evaluation, testing and correction by collaborating with business analysts, QAs and developers to review, modify and sign off test plans to ensure 100% test coverage.</li>
	<li>Creates bug tickets and maintains its database to analyze them.</li>
	<li>Recommends design improvements or corrections to engineers throughout the development process.</li>
	<li>Learns and uses automated testing tools and test frameworks for automated functional testing.</li>
</ul>

3. Process Improvements

<ul>
	<li>Maintains and/or creates automation test scripts to ensure that systems work as designed all the time.</li>
	<li>Recommends, and implements new trends/techniques/technology on SDLC Process, Issue/Defect and Test Management.</li>
</ul>

4. Project Management

<ul>
	<li>Fulfills the expected role in a Project or Product Team</li>
	<li>Fulfills the project deliverables within the Service Level Agreement</li>
	<li>Performs support on other management task when necessary including, defect management, incident management, release management with minimal supervision</li>
</ul>

Senior Software Quality Assurance Engineer

ABS-CBN is considered one of the country’s leading media and entertainment companies, with service offerings across the different platforms of media, servicing a wide array of customer segments.
 
As an organization, ABS-CBN affirms its mission of being in the service of the Filipino and all of its stakeholders worldwide. The company is driven to pioneer, innovate and adapt as it continues to provide information, news and entertainment that connects Filipinos with one another and with their community - wherever they may be. ABS-CBN is firmly committed to pursuing excellence.

Prior to the shutdown of its broadcast operations in 2020, ABS-CBN was the largest television network in the Philippines. As a radio broadcast company, it operated 22 radio stations including anchor radio stations in Mega Manila, DZMM and DWRR, in the AM and FM bands, respectively.
 
The company delivers television programming outside of the Philippines to over 3 million viewers in North America, the Middle East, Europe, Japan, Australia, Canada, and other countries in Asia, through the internet and the Company’s global distribution platform, TFC, using DTH satellite service, cable television channels, IPTV, mobile applications and video streaming services. Its offerings are further complemented by subsidiaries focused on other multimedia services such as film production, music recording, telecommunications, and magazine and book publishing.

ABS-CBN Corporation

Responsible for driving quality practices on functional projects and implementing test automation strategies, frameworks, and tools. Work closely with cross-functional teams to enhance testing efficiency and deliver high-quality software products.

Responsibilities:

<ul>
	<li>Work closely with Product team and Engineering during solutioning to provide functional insights and review business requirements to polish acceptance criteria</li>
	<li>Generate Test Strategy and Plan that outlines the overall testing objectives, scope, and methods to achieve quality goals for a project</li>
	<li>Monitor Quality Metrics and conduct bug analysis session to improve product quality</li>
	<li>Drive QA effort throughout and until end of each release</li>
	<li>Maintain an updated regression suite both for manual and automated tests</li>
	<li>Identify and analyze issues, bugs, defects, and other problems particularly when problem is recurring; recommends and facilitates solutions to these issues</li>
	<li>Develop and implement test automation strategies, frameworks, and processes to improve testing efficiency and effectiveness.</li>
	<li>Collaborate with development and QA teams to identify test automation opportunities and define automation test plans.</li>
	<li>Design, develop, and maintain automated test scripts, harnesses, and libraries using industry-standard tools and frameworks.</li>
	<li>Drive continuous integration and continuous delivery (CI/CD) practices by integrating automated tests into the build and release pipelines.</li>
</ul>

Quality Assurance Lead | Digital Consumer Tech Division

ThinkBIT Solutions is a premiere software firm providing development and design services for web and mobile platforms. Our services include mobile app development, web apps, mobile games, branding, design, and digital marketing. We assure the quality delivery of our services through our in-house team of highly dedicated developers, designers, artists, and QA engineers.

Our international list of clientele spans across different industries such as events, entertainment, sports, finance, health, advertising, and real-estate, and more. 

We make the experience of working with us enjoyable by going beyond expectations to ensure lasting partnerships with our clients. We make ideas happen.

ThinkBIT Solutions

Roles and responsibilities

<ul>
	<li>Review requirements specifications and technical design documents to provide timely and meaningful feedback.</li>
	<li>Create detailed, comprehensive, and well-structured test plans and test cases.</li>
	<li>Estimate, prioritize, plan, and coordinate testing activities.</li>
	<li>Design, develop, and execute automation scripts using open source tools.</li>
	<li>Identify, record, document thoroughly, and track bugs.</li>
	<li>Perform thorough regression testing when bugs are resolved.</li>
</ul>

Quality Assurance Tester

JoyRide is a leading homegrown superapp in the Philippines offering on-demand services in ride-hailing, delivery, and e-commerce. Operating 24/7, JoyRide covers cities across Metro Manila, Bulacan, Cavite, Laguna, Metro Cebu and more!

Launched in 2019, JoyRide started as a motorcycle taxi service as an answer to the call of commuters for a safe and reliable transport alternative. Since then, JoyRide has served millions of bookings across the country and has successfully evolved into a superapp.

JoyRide's mission has always been to empower its growing network of customers, driver-partners, and merchant partners by providing convenient and accessible solutions through a scalable multi-service technology platform. Today, JoyRide continues to grow its list of product offerings and is committed to providing quality value-for-money services to everyone and anyone who needs them.

JoyRide PH

Responsibilities:

• Creates high performance, reusable, and reliable code

• Designs, builds, and maintains APIs, user-facing experiences, services, and systems

• Ensures best possible performance, quality, and responsiveness of the applications and platforms

• Delivers new product functionality in the shape of private services and public APIs

• Collaborates with stakeholders to understand requirements and identify backend deliverables

• Ensures high availability and reliability of existing platforms

• Debugs production issues across services at multiple levels of the stack and explains both short and long-term solutions with trade-offs

• Identifies and corrects bottlenecks, and fixes bugs

• Works with other engineers in your team to improve performance, enhance code quality, and establish best practices

• Facilitates collaboration with other engineers and product designers to address and solve problems

• Communicates and translates technical issues to non-technical team members

• Evaluates new technologies relevant to the advancement of products

Software Engineer | Backend

Job Summary 
 
The Senior Network Engineer is responsible for the implementation, enhancements, and troubleshooting of ABS-CBN's network infrastructure. The ideal candidate will demonstrate strong technical skills with switching, routing, firewall, and wireless operations. Applicants will be highly motivated, organized, and able to work with distributed teams, while also capable of managing projects independently with minimal supervision. We are seeking a dynamic individual who is a problem solver, creative, has a strong sense of ownership and initiative, collaborates and communicates effectively, and is interested in continually learning new networking technologies in an exciting and challenging environment. 
 

Responsibilities

<ul>
	<li class="text-justify">Contributes to the design, implementation, and ongoing management of the corporate IT network.</li>
	<li class="text-justify">Gathers requirements and design solutions to meet global network infrastructure needs.</li>
	<li class="text-justify">Establishes &amp; maintains foundational network architecture and technical standards.</li>
	<li class="text-justify">Monitors, manages, and maintains network health and integrity.
	<ul>
		<li class="text-justify">Performs on-call duties as a member of the on-call rotation team.</li>
		<li class="text-justify">Triage, troubleshooting and incident management.</li>
	</ul>
	</li>
	<li class="text-justify">Escalation for Reactive operations (service requests and incidents).</li>
	<li class="text-justify">Executes proactive maintenance tasks. </li>
	<li class="text-justify">Handles provisioning of service requests.</li>
	<li class="text-justify">Manages change implementation including hardware/software upgrades, required refresh and post-testing to ensure no unplanned business interruption.</li>
	<li class="text-justify">Manages network projects from initiation to completion.</li>
	<li class="text-justify">Interfaces with the internal security team to design and continuously deliver security-related enhancements.</li>
	<li class="text-justify">Analyzes data and defines network capacity models and performance metrics. Deliver Capacity management reports and resolution plans. </li>
	<li class="text-justify">Identifies, recommends, and implements operational improvements. Develops Operational Materials including Troubleshooting &amp; Maintenance Guides as necessary.</li>
	<li class="text-justify">Develops automated methods to mitigate and remediate network events and minimize operational complexity.</li>
	<li class="text-justify">Assist in the evaluation of new technology solutions, provide perspective to the selection of new technology and adoption of processes.</li>
	<li class="text-justify">Strives towards optimizing the network in every possible way.</li>
</ul>

Senior Network Engineer

INFOMAX is a wholly owned Filipino company that was incorporated and registered to SEC in February 1998. 
Infomax aims to provide world class solutions in the area of Content Integration and Business Intelligence.  Our goal is to maximize the IT investments of our clients by providing them with high-value solutions that will improve their business processes and increase their revenue stream. 
We aim to be the preferred Partner in their business initiatives.
We enable and empower our employees to render innovative and high quality services to our customers. We will empower our employees with industry skills and product knowledge to become highly respected professionals in their fields.

Infomax Systems Solutions and Services Inc.

We are seeking a highly skilled Senior .NET Developer with experience in VB.NET, Bootstrap, jQuery, SQL, and C#. The ideal candidate will have a strong background in developing and maintaining complex software systems, as well as the ability to work in a fast-paced environment.

Responsibilities:

<ul>
	<li>Design, develop, and maintain software applications using VB.NET, C#, and other Microsoft technologies.</li>
	<li>Work with a team of developers to create and implement new features and functionality.</li>
	<li>Write clean, efficient, and well-documented code.</li>
	<li>Troubleshoot and debug software issues.</li>
	<li>Collaborate with other teams to identify and resolve technical challenges.</li>
	<li>Participate in code reviews and ensure that all code is thoroughly tested and meets quality standards.</li>
	<li>Create and maintain technical documentation.</li>
	<li>Stay up-to-date with the latest technologies and industry trends</li>
</ul>

HTML

Angular.js

jQuery

Bootstrap

Senior .Net Developer

Multisys Technologies Corporation is considered one of the leading software solutions company in the Philippines that provides a wide range of cost-effective, full-scale software services, system platforms, and integrations being used by thousands of companies and organizations.


Empowering Your Business

A leading software company in the Philippines, Multisys has been steadfast in seeking greater digital transformation for the country, through systems design, development (programming), and deployment (implementation).

Who We Are

We are a software solutions company backed by a team of full-stack developers and elite programmers.


What We Do

Multisys empowers businesses and is a partner to everyone. The wide breadth of copyrighted platforms and solutions that we openly offer underscores our relentless commitment to helping private companies operate more efficiently and grow, as well as to assist government agencies for faster and more effective delivery of services to the public.

How We Help

We put our heart and core on system automation and integration services that expedite various processes and transactions—ultimately helping reinforce the ease of doing business across the Philippines archipelago.


Corporate Principle

We pursue and bring solutions beyond software development to create impactful advancement to empower businesses.

Our Mission

Our mission is to build a sustainable and future-ready society by providing smart solutions to empower businesses and partners to expedite and streamline their processes.

Our Vision

Our vision is to revolutionize ways of life towards greater digital transformation through innovative software solutions.

Our Culture

We Work to Play and Play to Win
We maintain a casual work environment to inspire our people and help them achieve more.

Multisys Technologies Corporation

Job Summary:

A Quality Assurance Specialist (Intermediate) is responsible for ensuring that all systems or platforms are working properly and upgraded when necessary. He/she identifies issues, understands its occurrence, and recommends solutions on how to address the issues and prevent it from happening again. S/he makes sure that the final products satisfy the client requirements and meet user expectations.

Essential Duties and Responsibilities:

<ul>
	<li>Performs specified standards, methods, or procedures to determine product quality or release readiness;</li>
	<li>Identifies program deviance from standards, and suggest modifications to ensure compliance;</li>
	<li>Designs, analyzes and implements the following:
	<ul>
		<li>Test Plan</li>
		<li>Test Cases</li>
		<li>Test Result (Manual Execution and Automation)
		<ul>
			<li>Regression Test Result</li>
			<li>Functional</li>
			<li>Traceability Matrix</li>
			<li>API Test Result, if required by the project</li>
		</ul>
		</li>
	</ul>
	</li>
	<li>Participates in product design reviews to provide input on functional requirements, product designs, schedules, or potential problems;</li>
	<li>Documents software defects, using a bug tracking system, and report defects to the project team;</li>
	<li>Monitors bug resolution efforts and track successes;</li>
	<li>Identifies, analyzes, and documents problems with program function, output, online screen, or content;</li>
	<li>Investigates customer problems referred by the support team;</li>
	<li>Performs initial testing and debugging procedures by reviewing/testing configuration files, logs, or code pieces to determine breakdown source;</li>
	<li>Provides feedback and recommendations to developers on software usability and functionality;</li>
	<li>Provides technical support during software installation or configuration;</li>
	<li>Reviews software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks;</li>
	<li>Performs other related tasks that may be assigned; and</li>
	<li>Participates in the company activities.</li>
</ul>

Software Testing

Selenium

JIRA

Quality Assurance Specialist

ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
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(e.g,, Globe
Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ol>
	<li>Assists patients with questions regarding their health insurance coverage and medical claims.</li>
	<li>Helps patients optimize their health beneifts and maximize their medical conditions by organizing the high-quality daily care services.</li>
	<li>Coordinate with various healthcare providers and specialist to validate medical reimbursements and evaluate patient diagnosis.</li>
</ol>

USRN Senior Nurse Analyst | Mandaluyong

<ul>
	<li>Responsible for coordinating travel arrangements for a business's employees.</li>
	<li>Use a booking system to secure ticket reservations, reschedule flights, process refunds and collect payments.</li>
	<li>Send confirmation of travel arrangements and tickets to passengers.</li>
	<li>Strive to provide excellent customer service at all times.</li>
</ul>

Salary Package:

<ul>
	<li>Monthly Salary and Allowance P40,000</li>
	<li>Performance Incentives and bonuses</li>
	<li>HMO benefits</li>
	<li>Full salary during training</li>
</ul>

Senior Travel Account Executives | Makati

<ul>
	<li>Follow up customer calls where necessary</li>
	<li>Maintain customer/potential customer data bases</li>
	<li>Accomplishes information systems and organization mission by completing related results as needed</li>
	<li>Updates job knowledge by studying new product descriptions; participating in educational opportunities.</li>
	<li>Enter new customer information into system</li>
	<li>Identify and escalate priority issues</li>
	<li>Build sustainable relationships and engage customers by taking the extra mile</li>
</ul>

Senior Customer Service Specialist | Quezon City

Provide Information Security Senior Level support and expertise in the following areas but not limited to: 

Governance, Risk and Compliance (GRC), Assist the defensive team in Security Monitoring, Incident Response, Threat Hunting and Intelligence. Gather inputs from Offensive Security team (Vulnerability Management, Penetration Testing and Application Security Review) to enhance risk treatment and policies-and-standards development.

Performs risk assessment and provides recommendations cyber risk treatment strategies. Maintain and update the cyber risk register, monitor risk mitigation activities and reports risk profile of the organization. Update, review and develop information/cyber security policies, standards, guidelines, and procedures, making sure of its relevance and controls are in place for the emerging threat landscape. 

Performs document review including but not limited to third party review, privacy and security assessments, contracts, scope of works ensuring compliance and controls are in place. Plans, execute and measure content protection and information security awareness campaign in alignment to policies, compliance, and regulatory requirement on the organization.

Assist in information security incident response, tracking risk mitigation and control implementation completion. Provides inputs to defensive security team to minimize incidents and gathers input from offensive security team to enhance risk mitigation and control implementation.

Perform other tasks that maybe assigned by CIS head like project management, access control management, compliance-audit review among others.

Responsibilities:

<ul>
	<li>Performs risk assessment of new (projects, engagements, major changes) and existing systems.</li>
	<li>Maintain and update the infosec risk register.</li>
	<li>Reports (and escalate if needed) the risk profile of the organization.</li>
	<li>Update, review and develop information/cyber/content security policies, standards, guidelines, and procedures.</li>
	<li>Performs document review including but not limited to third party review, privacy and security assessments, contracts, scope of works ensuring compliance and controls are in place.</li>
	<li>Plans, execute and measure content protection and information security awareness.</li>
	<li>Reports the content and infosec awareness of the organization.</li>
	<li>Works with other business units like Audit, Fraud Management and Technology Group to ensure policy compliance.</li>
	<li>Act as a point of escalation for L1 Analysts in support of content and information security governance, risk and compliance issues.</li>
	<li>Provide guidance and oversight on incident resolution, containment techniques, remediation, and recovery efforts.</li>
	<li>Review and understand data collected from GRC metrics to recommend improvement initiatives.</li>
	<li>Work with Content and Information Security Head to better security operations and address identified deficiencies.</li>
	<li>Work with content protection team to automate and institutionalize content protection and anti-piracy activities.</li>
	<li>Participate in evaluating, recommending, implementing controls, and troubleshooting security tools.</li>
	<li>Other tasks that may be assigned by the CIS Head.</li>
</ul>

Auditing and Compliance

Risk Management

Information security

Senior Security Analyst | Governance Risk and Compliance

Founded and based in Manila on 2011 with just a handful of people, we grew to be the reliable Software Development company that we are now, with several partners across diverse industries in the Philippines. Constantly evolving along with the ever-changing world of software development and design, we aim to become the valuable business partner of choice.

Blackfort Consulting Inc.

<ul>
	<li>Review requirements, specifications and technical design documents to provide timely and meaningful feedback</li>
	<li>Create detailed, comprehensive and well-structured test plans and test cases</li>
	<li>Develop and apply testing processes for new and existing products to meet client needs</li>
	<li>Liaise with internal teams (e.g. developers and product managers) to identify system requirements</li>
	<li>Design, develop and execute automation scripts</li>
	<li>Stay up-to-date with new testing tools and test strategies</li>
</ul>

QA Analyst

<ul>
	<li>Analyze medical claims for approval.</li>
	<li>Validate necessity of medical procedures with the objective of optimizing costs.</li>
	<li>Coordinate with various healthcare providers and specialist to validate medical reimbursements and understand patient diagnosis.</li>
</ul>

SALARY PACKAGE:

<ol>
	<li>Monthly Fixed Salary - P42,000 and up</li>
	<li>Plus Night differential pay</li>
	<li>Plus Performance incentives</li>
	<li>HMO benefits</li>
	<li>Paid Training (full salary during training)</li>
	<li>License activation and renewal assistance (fully shouldered by the company.</li>
</ol>

Total monthly compensation can reach up to P50,000.

NCLEX Passer | Senior Nurse Data Analyst | Fort BGC

<ul>
	<li>Provides answers to clients by:
	<ul>
		<li>Identifying problems.</li>
		<li>Researching answers.</li>
		<li>Guiding client through corrective steps.</li>
	</ul>
	</li>
	<li>Improves client references by writing and maintaining documentation.</li>
	<li>Participates in development of client training programs by identifying learning issues and recommending instructional language.</li>
	<li>Accommodates client disabilities by recommending devices and techniques.</li>
	<li>Avoids legal challenges by monitoring compliance with service agreements.</li>
	<li>Improves system performance by identifying problems and recommending changes.</li>
	<li>Updates job knowledge by participating in educational opportunities and maintaining personal networks.</li>
	<li>Accomplishes information systems and organization mission by completing related results as needed</li>
</ul>

Customer Service

Technical Support Representative

Responsible for administering, organizing, modifying, and supporting a company's digital systems hosted on the cloud. Implements, install, and configure cloud resources, operating systems, web applications, security access and cloud related systems.

Responsible for effective provisioning, installation/configuration, operation, and maintenance of cloud resources, software and related cloud infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that cloud resources, operating systems, software systems, and related procedures adhere to organizational values.

S/He will assist project teams with technical issues in the Initiation and Planning phases of our standard Project Management Methodology. These activities include the definition of needs, benefits, and technical strategy; research &amp; development within the project life cycle; technical analysis and design; and support of operations staff in executing, testing and rolling-out the solutions. Participation on projects focused on smoothing the transition of projects from development staff to production staff by performing operations activities within the project life cycle.

S/He is accountable for the following systems: Cloud resources (IaaS, PaaS, SaaS), Linux, Windows, Web related applications that supports the company’s digital initiatives. Responsibilities on these systems include CSO engineering and provisioning, operations and support, maintenance and research and development to ensure continual innovation.

CSA Engineering and Provisioning

<ul>
	<li>Engineering of CSO-related solutions for various project and operational needs.</li>
	<li>Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.</li>
	<li>Install and configure Digital Systems and Websites</li>
	<li>Develop and maintain installation and configuration procedures.</li>
	<li>Research and recommend innovative, and where possible automated approaches for system operation tasks. Identify approaches that leverage our resources and provide economies of scale.</li>
</ul>

Operations and Support

<ul>
	<li>Perform daily system monitoring, uptime, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of apps deployment.</li>
	<li>Perform regular security monitoring to identify any possible intrusions.</li>
	<li>Perform apps deployment and update as per request.</li>
	<li>Perform regular file archival and purge as necessary.</li>
	<li>Create, change, and delete user accounts per request.</li>
	<li>Provide Level 1 - 2 support per request from various LOBs. Investigate and troubleshoot issues.</li>
	<li>Repair and recover from downtime. Coordinate and communicate with impacted constituencies.</li>
	<li>Ensure an optimal level of utilization for Web and DB Servers to minimize performance impact</li>
	<li>Monitor website uptime and increase \ decrease cloud resources as necessary</li>
	<li>Manage incidents, tasks and change requests within established service level agreement</li>
	<li>Coordinate with different IT teams to ensure a high level of operational efficiency</li>
</ul>

Maintenance

<ul>
	<li>Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.</li>
	<li>Apply software patches and upgrades as per request</li>
	<li>Upgrade and configure Digital system software and support for projects or operational needs.</li>
	<li>Perform periodic performance reporting to support capacity planning.</li>
	<li>Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.</li>
</ul>

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