ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

ACES 
HIRES 
Get 
3,000 
Gift 
Reward 
(e.g,, Globe
Prepaid Load Card)

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m.me/acesjobs 

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Manage large amounts of inbound and outbound calls in a timely manner.</li>
	<li>Contact businesses or private individuals by phone.</li>
	<li>Determine requirements by working with customers.</li>
</ul>

Call Center Agent | Taguig

<ul>
	<li>Identify and assess customers’ needs to achieve satisfaction.</li>
	<li>Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.</li>
	<li>Resolve product or service problems by clarifying customers' complaints.</li>
	<li>Determine the cause of the problem.</li>
	<li>Select and explain the best solution to solve the problem.</li>
	<li>Expedite correction or adjustment.</li>
	<li>Follow up to ensure resolution.</li>
	<li>Handle complaints, provide appropriate solutions, and alternatives within the time limits.</li>
	<li>Follow up to ensure resolution and attainment of complaints resolution targets.</li>
	<li>Manage large amounts of incoming calls.</li>
	<li>Keep records of customer interactions, process customer accounts, and file documents.</li>
	<li>Follow communication procedures, guidelines, and policies.</li>
</ul>

Customer Service Representative | CSR | Taguig

If you are a health buff and enjoy helping people to stay fit, this job is for you. 

<ul>
	<li>Ensure that every customer is 100% delighted in using fitness tracker product.</li>
	<li>Answers specific questions about the product and order tracking.</li>
	<li>Assist customers in maximizing the benefit of using the fitness tracker.</li>
</ul>

Customer Service | Fitness Tracker | McKinley Hill, Taguig

<ul>
	<li>Provide customers with product and service information.</li>
	<li>Maintain and improve quality results by:
	<ul>
		<li>Adhering to standards and guidelines.</li>
		<li>Recommending improved procedures.</li>
	</ul>
	</li>
	<li>Handle customer inquiries by:
	<ul>
		<li>Phone</li>
		<li>Email</li>
		<li>Chat</li>
	</ul>
	</li>
	<li>Establish policies by:
	<ul>
		<li>Entering client information.</li>
		<li>Confirming pricing.</li>
	</ul>
	</li>
	<li>Manage and resolve customers' complaints.</li>
</ul>

Customer Service Representative | International Account

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

About Wells Fargo

Wells Fargo & Company (NYSE WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo Enterprise Global Services (EGS) 
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Wells Fargo has a long legacy with deep-rooted values that we live by every day. We work hard to attract exceptional talent to the business and we hope that the following information demonstrates why Wells Fargo truly offers a “welcome difference.”

Wells Fargo offers an inclusive environment where every team member knows and feels that they are valued, no matter their role. We refer to our employees as ‘team members’ because our people are resources to be invested in and because teamwork is essential to our success.
Collaboration is at the heart of our culture with everyone taking a proactive approach. Wells Fargo team members enjoy working together — across lines of business and geographies.

A welcome difference
“Welcome” is the basis of who Wells Fargo is as an international employer. We welcome team members into an inclusive environment that encourages amazing work. We find it important to let our team know that they are valued, no matter their role. As an employer we live by three important pillars;

Everyone matters. At Wells Fargo, our inclusive culture results in an atmosphere of respect and encouragement that has team members feeling great about coming into work every day. We value the viewpoints of our team members and encourage them to be their best.

I succeed when we all succeed. When collaboration is the expectation, everyone takes a proactive approach — pitching in to ensure all team members reach their goals. At Wells Fargo, our team genuinely enjoys working together.

Our progress, your development. Success is always in sight at Wells Fargo as our opportunity-rich international business, supportive managers, and engaged colleagues provide the environment for you to develop professionally and personally. We support your development and encourage you to advance your career. Additionally, our company’s global presence will allow team members to knowledge-share with their colleagues around the world.

We achieve our goals through collaboration and believe everyone matters at Wells Fargo. We create a community where we promote diversity and inclusion, wellness and volunteering.

Making Wells Fargo a great place to work, we have facilities that our team members can enjoy.
• Fitness gym
• Sleeping rooms
• Karaoke room
• Team member parking
• Sports court
• Quiet rooms
• Cafeteria
• Internal Shuttle service

Because we value inclusivity, Wells Fargo has special interest groups that you can join.
• Basketball, volleyball, football
• Badminton, chess
• Music, arts, dance
• Camera club
• Runners and riders club
• LGBTQ network
• Women’s network

Our Vision
Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

Our Values
Five primary values guide every action we take:

What’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime.

People as a competitive advantage. We strive to attract, develop, motivate, and retain the best team members — and collaborate across businesses and functions to serve customers.

Ethics. We’re committed to the highest standards of integrity, transparency, and principled performance. We do the right thing, in the right way, and hold ourselves accountable.

Diversity and inclusion. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Leadership. We’re all called to be leaders. We want everyone to lead themselves, lead the team, and lead the business — in service to customers, communities, team members, and shareholders.
Our Goals

We want to become the financial services leader in these areas:

Customer service and advice. After listening to and understanding our customers and their financial goals, we want to provide exceptional service and guidance to help them succeed financially.

Team member engagement. Our team members are our most valuable resource. We want to be the employer of choice — a place where people feel included, valued, and supported; everyone is respected; and we work as a team.

Innovation. Through innovative thinking, industry-leading technology, and a willingness to test and learn, we create lasting value for customers — and increased efficiency for our operations.

Risk management. While working to set the global standard in managing all forms of risk, we want to serve customers’ needs and protect their assets, information, and privacy.

Corporate citizenship. We make a positive contribution to communities through philanthropy, advancing diversity and inclusion, creating economic opportunity, and promoting environmental sustainability.

Shareholder value. We want to deliver long-term value for shareholders through a balanced business model, strong risk discipline, efficient execution, and a world-class team.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo Philippines

About the role:

<ul>
	<li>In this role the you will assist branch employees in answering product queries for existing bank customers.You will also maintain a postivie business relationship with all bank employees.</li>
</ul>

In this role, you will:

<ul>
	<li>Present, promote, and sell products and services using solid arguments to existing and prospective customers</li>
	<li>Perform cost benefit and needs research of existing and potential customers to meet their needs</li>
	<li>Establish, develop, and maintain positive business and customer relationships</li>
	<li>Identify customer needs and deliver products that meet their needs and expectations</li>
	<li>Identify leads and educate prospect customers through presentations and calls</li>
	<li>Provide support to existing customers</li>
	<li>Provide recommendations on products and services that best accommodate the customer</li>
	<li>Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals</li>
	<li>Interact with internal and external customers</li>
	<li>Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements</li>
</ul>

Customer Service Representative (CSR) for  Branch Product

<ul>
	<li>Initiate outbound calls to potential and existing customers to sell or take orders for healthcare services</li>
	<li>Send or email product literature, brochures, catalogs and other campaign material</li>
	<li>Ask questions to understand customer requirements and suggest best available solutions to close deals</li>
	<li>Go the extra mile to meet sales quota and facilitate future sales</li>
	<li>Constantly seek ways how to improve on performance through lifelong learning and new skill acquirement mechanisms.</li>
</ul>

Outbound Sales Associate | Fort BGC Taguig

In this role, you will:

<ul>
	<li>Support customer success and seek ways to improve moderately complex inquiries or issues from customers regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication</li>
	<li>Perform routine tasks such as answering inquiries, resolving problems, and providing a best in class customer experience while adhering to work guidelines, policies, and regulations</li>
	<li>Regularly receive direction from management, escalate questions and refer more difficult issues to staff</li>
	<li>Perform research to resolve moderately complex customer issues including communicating with other departments for issue resolution</li>
	<li>Interact with experienced representatives on difficult issues</li>
	<li>Be responsible for coaching new hires and less experienced staff</li>
	<li>Respond to inquiries and issues from customers</li>
</ul>

Customer Success Representative | Everyday Banking

<ul>
	<li>Pioneer account opportunity for Freshers and Experienced Agents</li>
	<li>Handle inbound calls from customers and clients</li>
	<li>Responsible for resolving issues about products and services and proper escalation of calls as needed</li>
	<li>Encoding and logging of call details in the system</li>
	<li>Schedule technician visit as required</li>
</ul>

Customer Service Representative | Fort, BGC

In this role, you will:

<ul>
	<li>Support customers with inquiries on financial products and services</li>
	<li>Identify ways to improve customer experience within established procedures</li>
	<li>Perform routine customer support tasks by responding to and resolving customer inquiries and complaints</li>
	<li>Receive direction from customer service supervisor</li>
	<li>Escalate questions and issues to more experienced representatives</li>
	<li>Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns</li>
</ul>

Customer Service Representative for Cards

<ul>
	<li>Respond to questions.</li>
	<li>Keeps equipment operational by:
	<ul>
		<li>Following established procedures.</li>
		<li>Reporting malfunctions.</li>
	</ul>
	</li>
	<li>Maintain call center database by entering information.</li>
	<li>Take the customer through the sales process.</li>
	<li>Participate in development of client training programs by:
	<ul>
		<li>Identifying learning issues.</li>
		<li>Recommending instructional language.</li>
	</ul>
	</li>
	<li>Determine requirements by working with customers.</li>
	<li>Describe products and services.</li>
</ul>

Call Center Agent | Retail

Magic is a 24/7 personal assistant on demand in your pocket - text Magic any request, any time, from anywhere in the world and we’ll get to work. From managing calendars of busy entrepreneurs, exclusive restaurant reservations for celebrities, to booking last minute private jets for executives, our groundbreaking service can do it all. Come join our radically innovative venture-backed startup founded in 2015 and be a part of our amazing team of go-getters in our offices in San Francisco and Manila. 

Kalibrr has given Magic Inc. the following awards: Top Performing Recruiter Award (2018), Leading Employer of the Year Award (2019), Most Admired Employer of the Year Award (2019) and Top Performing Recruiter Award (2019). 


Magic, Inc.

As a Sales Trainer, you will play a vital role in enhancing the sales performance of our clients by delivering comprehensive training programs. Drawing upon your extensive sales training experience in the BPO or virtual setting, you will create and facilitate engaging and interactive learning sessions that equip sales teams with the necessary skills, techniques, and strategies to excel in their roles. Your outstanding training delivery and coaching skills will be instrumental in driving sales productivity, enhancing customer relationships, and ultimately, contributing to our clients' success. Additionally, if you have experience in developing effective training programs/modules, it would be a great advantage in this role.

Responsibilities:

<ul>
	<li class="text-justify">Develop and deliver effective sales training programs to meet the specific needs of our clients in the BPO or virtual setting.</li>
	<li class="text-justify">Conduct training sessions, both in-person and online, to educate sales professionals on best practices, sales methodologies, and product knowledge.</li>
	<li class="text-justify">Collaborate with clients to assess their training requirements and customize training programs accordingly.</li>
	<li class="text-justify">Utilize a variety of training methods, such as role-playing, group discussions, and simulations, to maximize learning effectiveness.</li>
	<li class="text-justify">Provide ongoing coaching and support to sales teams to reinforce training concepts and ensure sustained growth in sales performance.</li>
	<li class="text-justify">Measure the impact and effectiveness of training programs through assessments and feedback, and make necessary improvements to enhance their performance.</li>
	<li class="text-justify">Stay updated with industry trends, sales techniques, and market dynamics to continuously improve training content and methodologies.</li>
</ul>

Join our team of dedicated professionals and make a significant impact on the sales performance of our clients. If you are a passionate and experienced Sales Trainer with excellent communication skills, outstanding training delivery and coaching skills, and the ability to measure performance, we want to hear from you. Experience in developing effective training programs/modules is a plus! Apply today to contribute to our clients' success and advance your career in sales training!

Sales Trainer

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Apply knowledge when communicating with delinquent customers

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals

Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Customer Service Representative (CSR) for Collections

We're looking for an Executive Assistant to perform a variety of administrative tasks and support senior-level managers.

Job Type

Full-Time

Schedule

Can work U.S. Business hours

Roles and Responsibilities:

<ul>
	<li>Complete a broad variety of administrative tasks that facilitate the CEO’s ability to effectively lead the organization</li>
	<li>Work closely with the CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately</li>
	<li>Provide sophisticated calendar management</li>
	<li>Serve as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO</li>
	<li>Manage information systems operations including hardware, software, desktop support, internal telecommunications, and strategic systems development and planning</li>
	<li>Expert proficiency with Microsoft Office and desktop publishing software; ability to design and edit graphic presentations and materials</li>
</ul>

Executive Virtual Assistant

<ul>
	<li>Process product orders, shipment schedule, refunds according to established policy.</li>
	<li>Promote the account's new &amp; existing products &amp; services.</li>
	<li>Process payment disputes &amp; refund requests.</li>
	<li>Resolve customer issues via one call resolution guidelines and/or escalated process.</li>
</ul>

Customer Contact Officers  | Fort BGC | Midshift

Aboitiz Power Corporation (AboitizPower, AP) is a leader in the Philippine Electric Power Industry with a portfolio of assets located across the country.

At AboitizPower, we thrive together to drive change for a better world. 

We are a PEOPLE-CENTRIC organization who provides growth OPPORTUNITIES on a professional and personal level. We shape a better future as we do purposeful WORK in an ENVIRONMENT that is culture-focused, continuously innovating, and where individual and team contributions aligned to winning with integrity are RECOGNIZED. 

When you work at AboitizPower, you become part of an organization that is passionate and committed to advancing business and communities by providing reliable, reasonable, and responsible power to all. 

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. Scammers are falsely claiming to be representatives of Aboitiz, offering jobs in exchange for recruitment fees. Aboitiz does not ask for money from our applicants at any point of the job application process.

#POWERyourFuture 




AboitizPower

This role involves working with the wider Aboitiz Power and Mainstream Renewable Power project development and execution teams. The team works to support all aspects of the business, and will interact with different internal client groups, and collaborate with colleagues across different offices. Members of the team come from a range of backgrounds, with each providing a unique perspective to assess and address issues that may arise in carrying out the objective.

<ul>
	<li>As needed, provide guidance on contract matters to project managers, including training to new project managers and other employees in contracting procedures.</li>
	<li>Oversee the implementation of contract terms and conditions on all contracts.</li>
	<li>Ensure that every project works to the approved contract procedures and completes each register and proforma as the contract progresses. As a minimum this will include:
	<ul>
		<li>Correspondence log</li>
		<li>Compensation event register</li>
		<li>Programme acceptance</li>
		<li>Subcontractor approval</li>
		<li>Disallowed cost register</li>
		<li>Asset register</li>
		<li>Issuance of take over and completion certificate.</li>
	</ul>
	</li>
	<li>Review all major tenders during the formal page turn to ensure complete scope of works and interfaces are covered. Ensure all contracts have detailed sectional completion dates, delay damages etc.</li>
	<li>Liaise with legal on any potential litigation issues.</li>
	<li>Coordinate any potential Insurance Claims.</li>
	<li>Undertake performance health checks on each contract and issue Traffic Light Report on non-conformance and action improvement implementations.</li>
	<li>Review KPIs of key activities, highlighting good practice and corrective actions.</li>
	<li>Review compensation events to ensure appropriate cost and time evaluation.</li>
	<li>Performs any other related duties and responsibilities that may be assigned from time to time by immediate superior consistent with the purpose of this role.</li>
</ul>

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