JoyRide is the first and only homegrown superapp in the Philippines that offers a diverse range of ride-hailing and delivery services. With over 10 million app downloads, JoyRide operates 24/7 in different cities, catering to the needs of commuters in Metro Manila, Rizal, Bulacan, Cavite, Laguna, Cebu, and Baguio City, and soon set to expand its services to Pampanga and Ilocos Norte. JoyRide began its journey as a Motorcycle Taxi (MC Taxi) service, challenging the existing ride-hailing monopoly in the country, and has now expanded to offering 4-wheel options like JoyRide Car, JoyRide Taxi Cab, and JoyRide Super Taxi. Guided by its vision of becoming the country's premier mobility company, JoyRide is steadfast in its commitment to continually explore accessible, efficient, and innovative technology-driven mobility solutions that empower and positively impact the various communities it serves.

JoyRide PH

Operations Supervisor

Responsibilities:

<ul>
	<li>Lead the recruitment and onboarding processes for new drivers, ensuring a smooth and efficient procedure flow.</li>
	<li>Develop and implement innovative strategies and procedures to optimize operational efficiency and productivity.</li>
	<li>Gather, analyze, and act upon feedback and issues from drivers, continuously improving our operational processes.</li>
	<li>Identify trends, risks, and opportunities that may impact the business, and develop proactive solutions.</li>
	<li>Collaborate closely with departments such as Driver Management, Marketing, Product Development, Special Projects, and Offsite Operations to drive cross-functional initiatives.</li>
	<li>Perform other duties as assigned to support the overall success of the operations team.</li>
</ul>

Operations Supervisor

We are seeking a highly skilled and motivated Digital Marketing Specialist with a strong focus on ad buying to join our team. The ideal candidate will have extensive experience in setting up, managing, and optimizing paid ad campaigns across various digital platforms. This role requires a deep understanding of digital advertising trends, and the ability to deliver measurable results.

<ul>
	<li>Ad Campaign Setup and Management: Develop, execute, and manage paid ad campaigns on platforms such as Google Ads, Facebook Ads and other relevant channels. Conduct thorough keyword research, audience targeting, and competitive analysis to inform ad strategy. </li>
	<li>Ad Placement and Budget Management: Strategically allocate and manage advertising budgets to maximize ROI and achieve campaign objectives. Monitor and adjust bids, budgets, and targeting parameters to optimize ad performance. Ensure efficient use of ad spend across various campaigns and channels.</li>
	<li>Performance Analysis and Reporting: Track, analyze, and report on key performance indicators (KPIs) such as CTR, CPC, CPA, ROAS, and overall campaign effectiveness. Utilize analytics tools (e.g., Google Analytics, Facebook Insights) to gain insights and make data-driven decisions. Prepare comprehensive performance reports and present findings to stakeholders, highlighting successes and areas for improvement.</li>
	<li>Optimization and Testing: Conduct A/B testing on ad creatives and targeting strategies to identify the best-performing combinations. Implement continuous optimization strategies to improve ad performance and conversion rates. Stay updated with the latest industry trends, tools, and best practices to maintain a competitive edge.</li>
	<li>Support the Marketing team by managing marketing campaign data</li>
	<li>Strategize for engaging and effective online campaigns as well as placements </li>
	<li>Applicants must be willing to work in Marcos Highway Antipolo City</li>
</ul>

Paid Ads Specialist (FB & Google Ads)

Application Support Manager

We are seeking a highly skilled and experienced Application Support Manager to oversee our technical operations and lead our technical support team. This role is pivotal in improving the quality of our operations and spearheading the enhancement of our incident management processes. The ideal candidate will have a strong background in technical operations within a SaaS environment, with substantial experience in cloud applications and platforms. This individual will collaborate closely with Engineering Managers and Support Group Managers to ensure all reported issues are addressed and monitored until resolution.

Key Responsibilities:

<ul>
	<li>Oversee the technical operations and lead the technical support team to ensure the highest quality of service and operational efficiency.</li>
	<li>Develop, implement, and optimize incident management processes to ensure timely resolution of all reported issues.</li>
	<li>Work closely with Engineering Managers and Support Group Managers to monitor and manage incidents, ensuring they are tracked from reporting through to resolution.</li>
	<li>Establish and maintain performance metrics to monitor the effectiveness of the technical support team and identify areas for improvement.</li>
	<li>Provide technical guidance and support to the team, fostering a culture of continuous learning and development.</li>
	<li>Manage escalations and ensure that critical issues are addressed promptly and effectively.</li>
	<li>Implement best practices for system monitoring, maintenance, and support to minimize downtime and improve system reliability.</li>
	<li>Collaborate with product development teams to understand new features and changes, ensuring the support team is well-prepared to assist users.</li>
	<li>Drive initiatives to improve customer satisfaction and operational efficiency.</li>
	<li>Stay updated on the latest industry trends and technologies to ensure our technical support operations remain at the cutting edge.</li>
</ul>

Kalibrr Job Search

Operations Supervisor

Paid Ads Specialist (FB & Google Ads)

Application Support Manager