ACES CALL CENTER JOBS INC. offers jobseekers, with or without experience, the opportunity to work in top BPO and Call Centers in the Philippines in the shortest time possible.

www.acesjobs.com.ph 

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Prepaid Load Card)

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Why Join Us?
 
DISCOVER UNLIMITED JOB POSSIBILITIES
 
CONVENIENCE One Stop Shop - One Day Hiring
 
Get Hired in One (1) day. Don't waste hours going to different call centers and waiting a few more hours in long lines only to find out that you are not qualified or the job you are interested is not available. After you arrive in ACES CALL CENTER JOBS, you will be processed within 30 minutes and know your possible options on where you are qualified.

Since 2011, over 10,000+ jobseekers found their job through ACES!
 
CHOICES Comprehensive Active Jobs
 
Choose from the 20+ Top Call Centers, 150+ locations, 800+ positions, 10,000+ vacancies. There is a perfect job for you in ACES. In ACES, we only endorse you to clients that you have the highest chance of getting hired. Come during our ACES Days and get Hired On The Spot (HOTS)

Since 2011, ACES has consistently been awarded as the Top 3 Recruitment Partner of choice of the Biggest BPOs and Call Centers.
 
CHARGES It is FREE to apply and ACES gives you 3,000.00 Gift Reward to qualified hires.
 
It is FREE to apply with us. ACES Call Center Jobs is the only company in the Philippines that gives an extra Php 3,000.00 Gift Reward to its successful hires. This is on top of the incentives that you get from the call centers and is given by ACES.

Since 2011, ACES has given over 30,000,000.00 (Thirty million) worth of Gift Rewards to thousands of jobseekers hired through ACES.
 
________________________________________
 
 
Work at your preferred site! Our clients from Top Multinational companies need more than 200 agents to work in various areas within:
•	Makati City
•	Ortigas Center
•	Mandaluyong City
•	Pasig City
•	Masinag, Antipolo
•	Taguig City - Fort Bonifacio
•	Quezon City - Cubao, Eastwood, Commonwealth, Fairview, North EDSA
•	South Luzon Area - Sucat, Alabang, Laguna
•	Cebu, Iloilo, Pampanga, Baguio, Davao, Cagayan de Oro
•	Other Areas

Start as a Customer Service Representative CSR, Technical Support Representative TSR or Choose from the following CALL CENTER AGENT positions:
•	Inbound and Outbound Customer Service Reps (CSR)
•	Hotel Reservations and Sales or Online Hotel Booking Agents
•	Technical Support Representatives (TSR) for various industries
•	IT Helpdesk Officers
•	Insurance Account Services
•	Financial Services - Banking, Fraud, Mortgage, FinTech
•	Collections Account - Collection Officers, Medical collection
•	Multilingual or Bilingual (English, Japanese, Bahasa, Japanese, Mandarin, Cantonese, Thai, Spanish, French and other Bilingual) - Salary can be as high as 120,000 pesos
•	Billing Account Services
•	Travel Booking / Airline Ticketing Account
•	Pioneer Account / Local accounts
•	DAYSHIFT - CSR / TSR
•	BPO jobs in the Philippines in Sales, Finance, Customer Service, CSR, TSR, technical support, Healthcare, Insurance, Telco, Banking and thousands of other vacancies

Aces Call Center Jobs Inc.

<ul>
	<li>Ensure customer queries are answered to their satisfaction.</li>
	<li>Consults with customers to guide them through the purchase of a vehicle.</li>
	<li>Explain service policies provided by the manufacturer and the dealer.</li>
	<li>Develop a relationship with each client with the goal of creating lifelong customers, providing excellent customer service, and answering questions.</li>
</ul>

Customer Relations Representative | Car Financing | Taguig

<ul>
	<li>Assist customers with inquiries about products and services</li>
	<li>Resolve customer issues and provide appropriate solutions and alternatives within the time limits</li>
	<li>Identify and assess customers’ needs to achieve satisfaction</li>
	<li>Build sustainable relationships and trust with customer accounts through open and interactive communication</li>
</ul>

Customer Service Associates | Multinational Bank | Taguig

<ul>
	<li>Provide customers with product and service information.</li>
	<li>Maintain and improve quality results by:
	<ul>
		<li>Adhering to standards and guidelines.</li>
		<li>Recommending improved procedures.</li>
	</ul>
	</li>
	<li>Handle customer inquiries by:
	<ul>
		<li>Phone</li>
		<li>Email</li>
		<li>Chat</li>
	</ul>
	</li>
	<li>Establish policies by:
	<ul>
		<li>Entering client information.</li>
		<li>Confirming pricing.</li>
	</ul>
	</li>
	<li>Manage and resolve customers' complaints.</li>
</ul>

Customer Service Representative | International Account

<ul>
	<li>Maintain and update billing records in adherence with company policy</li>
	<li>Handle inbound calls from customers regarding any billing concerns.</li>
	<li>Monior payments of customers and make follow ups with customers when payment lapses occur</li>
	<li>Protect the company's value by keeping billing information confidential</li>
</ul>

Billing Officers | McKinley Hill, Taguig

To ensure we continue to fulfill our role as a provider of vital services to customers, we are still hiring and continue to recruit top talent to Wells Fargo. However, we have adjusted our hiring practices due to the COVID-19 situation and the related social distancing guidelines. As a result, throughout your application process, you may be asked to connect with us virtually. We encourage you to check our job postings regularly for updates and additions.

About Wells Fargo

Wells Fargo & Company (NYSE WFC) is a diversified, community-based financial services company with $2.0 trillion in assets. Founded in 1852 and headquartered in San Francisco, Wells Fargo provides banking, insurance, investments, mortgage, and consumer and commercial finance through more than 8,500 locations, 13,000 ATMs, the internet (wellsfargo.com) and mobile banking, and has offices in 42 countries and territories to support customers who conduct business in the global economy. With approximately 273,000 team members, Wells Fargo serves one in three households in the United States. Wells Fargo & Company was ranked No. 25 on Fortune’s 2017 rankings of America’s largest corporations. Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially. News, insights and perspectives from Wells Fargo are also available at Wells Fargo Stories.

About Wells Fargo Enterprise Global Services (EGS) 
Enterprise Global Services (EGS) enables global talent capabilities for Wells Fargo Bank NA., by supporting over half of Wells Fargo's business lines and staff functions across Technology, Operations, Risk, Audit, Process Excellence, Automation and Product, Analytics and Modeling. EGS operates in Hyderabad, Bengaluru and Chennai in India and in Manila, Philippines. Learn more about EGS at our International Careers website.

Wells Fargo has a long legacy with deep-rooted values that we live by every day. We work hard to attract exceptional talent to the business and we hope that the following information demonstrates why Wells Fargo truly offers a “welcome difference.”

Wells Fargo offers an inclusive environment where every team member knows and feels that they are valued, no matter their role. We refer to our employees as ‘team members’ because our people are resources to be invested in and because teamwork is essential to our success.
Collaboration is at the heart of our culture with everyone taking a proactive approach. Wells Fargo team members enjoy working together — across lines of business and geographies.

A welcome difference
“Welcome” is the basis of who Wells Fargo is as an international employer. We welcome team members into an inclusive environment that encourages amazing work. We find it important to let our team know that they are valued, no matter their role. As an employer we live by three important pillars;

Everyone matters. At Wells Fargo, our inclusive culture results in an atmosphere of respect and encouragement that has team members feeling great about coming into work every day. We value the viewpoints of our team members and encourage them to be their best.

I succeed when we all succeed. When collaboration is the expectation, everyone takes a proactive approach — pitching in to ensure all team members reach their goals. At Wells Fargo, our team genuinely enjoys working together.

Our progress, your development. Success is always in sight at Wells Fargo as our opportunity-rich international business, supportive managers, and engaged colleagues provide the environment for you to develop professionally and personally. We support your development and encourage you to advance your career. Additionally, our company’s global presence will allow team members to knowledge-share with their colleagues around the world.

We achieve our goals through collaboration and believe everyone matters at Wells Fargo. We create a community where we promote diversity and inclusion, wellness and volunteering.

Making Wells Fargo a great place to work, we have facilities that our team members can enjoy.
• Fitness gym
• Sleeping rooms
• Karaoke room
• Team member parking
• Sports court
• Quiet rooms
• Cafeteria
• Internal Shuttle service

Because we value inclusivity, Wells Fargo has special interest groups that you can join.
• Basketball, volleyball, football
• Badminton, chess
• Music, arts, dance
• Camera club
• Runners and riders club
• LGBTQ network
• Women’s network

Our Vision
Wells Fargo’s vision is to satisfy our customers’ financial needs and help them succeed financially.

Our Values
Five primary values guide every action we take:

What’s right for customers. We place customers at the center of everything we do. We want to exceed customer expectations and build relationships that last a lifetime.

People as a competitive advantage. We strive to attract, develop, motivate, and retain the best team members — and collaborate across businesses and functions to serve customers.

Ethics. We’re committed to the highest standards of integrity, transparency, and principled performance. We do the right thing, in the right way, and hold ourselves accountable.

Diversity and inclusion. We value and promote diversity and inclusion in all aspects of business and at all levels. Success comes from inviting and incorporating diverse perspectives.

Leadership. We’re all called to be leaders. We want everyone to lead themselves, lead the team, and lead the business — in service to customers, communities, team members, and shareholders.
Our Goals

We want to become the financial services leader in these areas:

Customer service and advice. After listening to and understanding our customers and their financial goals, we want to provide exceptional service and guidance to help them succeed financially.

Team member engagement. Our team members are our most valuable resource. We want to be the employer of choice — a place where people feel included, valued, and supported; everyone is respected; and we work as a team.

Innovation. Through innovative thinking, industry-leading technology, and a willingness to test and learn, we create lasting value for customers — and increased efficiency for our operations.

Risk management. While working to set the global standard in managing all forms of risk, we want to serve customers’ needs and protect their assets, information, and privacy.

Corporate citizenship. We make a positive contribution to communities through philanthropy, advancing diversity and inclusion, creating economic opportunity, and promoting environmental sustainability.

Shareholder value. We want to deliver long-term value for shareholders through a balanced business model, strong risk discipline, efficient execution, and a world-class team.

We Value Diversity
At Wells Fargo, we believe in diversity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national or ethnic origin, age, disability, religion, sexual orientation, gender identity or any other status protected by applicable law. We comply with all applicable laws in every jurisdiction in which we operate.

Wells Fargo Philippines

About the role:

<ul>
	<li>In this role the you will assist branch employees in answering product queries for existing bank customers.You will also maintain a postivie business relationship with all bank employees.</li>
</ul>

In this role, you will:

<ul>
	<li>Present, promote, and sell products and services using solid arguments to existing and prospective customers</li>
	<li>Perform cost benefit and needs research of existing and potential customers to meet their needs</li>
	<li>Establish, develop, and maintain positive business and customer relationships</li>
	<li>Identify customer needs and deliver products that meet their needs and expectations</li>
	<li>Identify leads and educate prospect customers through presentations and calls</li>
	<li>Provide support to existing customers</li>
	<li>Provide recommendations on products and services that best accommodate the customer</li>
	<li>Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals</li>
	<li>Interact with internal and external customers</li>
	<li>Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements</li>
</ul>

Financial Service Representative Branch Product

<ul>
	<li>Pioneer account opportunity for Freshers and Experienced Agents</li>
	<li>Handle inbound calls from customers and clients</li>
	<li>Responsible for resolving issues about products and services and proper escalation of calls as needed</li>
	<li>Encoding and logging of call details in the system</li>
	<li>Schedule technician visit as required</li>
</ul>

Customer Service Representative | Fort, BGC

<ul>
	<li>Guide the customers on the various financing options for purchasing a vehicle.</li>
	<li>Respond to inquiries about financing terms, interest rates, insurance, etc.</li>
	<li>Provide list of needed documents for processing of loans.</li>
	<li>Protect the company's value by keeping personal and financial information confidential</li>
</ul>

Customer Associate | Financial Account | McKinley Hill, Taguig

<ul>
	<li>Handling customer technical support cases through phone and route them to technical support agents for complex issues</li>
	<li>Coordinate, diagnose and troubleshoot incoming end user requests</li>
	<li>Provide patient and efficient assistance pertaining to software, hardware, networking, and printing</li>
	<li>Responds promptly to customers to ensure superior customer service</li>
</ul>

Customer Support | Technical Account | McKinley Hill, Taguig

Founded and based in Manila on 2011 with just a handful of people, we grew to be the reliable Software Development company that we are now, with several partners across diverse industries in the Philippines. Constantly evolving along with the ever-changing world of software development and design, we aim to become the valuable business partner of choice.

Blackfort Consulting Inc.

<ul>
	<li>Perform analysis on software applications functionalities</li>
	<li>Can do bug fixing, feature request and enhancements.</li>
	<li>Deployment using CI/CD approach and maintenance of applications.</li>
</ul>

Application Support Engineer

Aboitiz Power Corporation (AboitizPower, AP) is a leader in the Philippine Electric Power Industry with a portfolio of assets located across the country. It has several hydroelectric and geothermal assets in its generation portfolio and also has non-renewable power plants located across the country. 
 
This includes:

- Hedcor, Inc.
- Therma Luzon, Inc.
- Therma South, Inc.
- Therma Marine, Inc.
- Therma Mobile, Inc.
- East Asia Utilities Corp. 
- Cebu Private Power Corp. 
- AP Renewables, Inc.

At AboitizPower, we thrive together to drive change for a better world.

We are a PEOPLE-CENTRIC organization who provides growth OPPORTUNITIES on a professional and personal level. We shape a better future as we do purposeful WORK in an ENVIRONMENT that is culture-focused, continuously innovating, and where individual and team contributions aligned to winning with integrity are RECOGNIZED.

When you work at AboitizPower, you become part of an organization that is passionate and committed to advancing business and communities by providing reliable, reasonable, and responsible power to all.

AboitizPower is an equal opportunity employer. We believe that a diverse and inclusive workforce is crucial to our purpose of driving change for a better world. We consider and encourage all applicants without discriminating against age, sexual orientation and/or gender identity, disability, political opinion, religion, nationality, marital or parental status (including pregnancy), ethnicity or other status protected by law. Our equal opportunity and non-discrimination policy applies in all aspects of employment, including recruitment, hiring, regularization, promotions, transfers, discipline, termination, benefits and training.

We urge everyone to be vigilant against scams that involve fraudulent offers of employment with Aboitiz Power Corporation. Scammers are falsely claiming to be representatives of Aboitiz, offering jobs in exchange for recruitment fees. Aboitiz does not ask for money from our applicants at any point of the job application process.

#POWERyourFuture

Aboitiz Power Generation Group

​​​​​​Will be responsible for assisting the positive closure of legal cases, or mitigation of any penalties that may be imposed from unfavorable case closures. He/ She will also be responsible for ensuring compliance to relevant and applicable legal and other requirements by actively identifying, implementing, or coordinating the compliance, monitoring, and reporting of the requirement.

Compliance management

<ul>
	<li>Provide internal/external requirements</li>
	<li>Draft contract terms and conditions</li>
	<li>Review contract</li>
	<li>Cascade contract</li>
	<li>Execute contract (To be captured under compliance/SLA)</li>
	<li>Monitor execution of the contract (Part of LLOR compliance)</li>
</ul>

Compliance management (Legal &amp; Compliance)

<ul>
	<li>Stalk/Check upcoming power industry requirements from regulatory agencies, affiliate organizations, and special interest groups</li>
	<li>Attend upcoming power industry requirements from regulatory agencies, affiliate organizations, and special interest groups</li>
	<li>Secure copies of legal requirements from regulatory agencies, affiliate organizations, and special interest groups</li>
	<li>Identify applicable legal requirement, consult/inform complying department/section</li>
	<li>Include/disseminate applicable requirements in Legal and other requirements of complying department/section</li>
	<li>If compliant, monitor/execute assigned compliance under LLOR, document proof of compliance, and update LLOR, operating reports i.e. but not limited to MAPE, Operations performance update, etc.)</li>
	<li>If not compliant, formulate an action plan to comply with the requirement.</li>
	<li>Monitor and update LLOR and develop Root Cause Analysis (RCA) and recommend action plans for non-compliance</li>
</ul>

Hedcor Compliance governance

Policy Development

<ul>
	<li>Develop/review compliance 2Ps/Compliance system</li>
	<li>Approve 2Ps/Compliance system</li>
	<li>Cascade compliance 2Ps/Compliance system to Hedcor</li>
</ul>

Policy Monitoring, Reporting &amp; Continuous Improvement

<ul>
	<li>Monitor compliance of Hedcor to the 2Ps/Compliance system, develop Root Cause Analysis (RCA), recommend action plans to resolve issues to the 2Ps/compliance system.</li>
	<li>In coordination with SME/AP, Research applicable regulations, laws, and judicial decisions and circulate to “Accountable and Responsible/s“ for further review</li>
	<li>Assist “Accountable and Responsible/s” in mapping compliance in their respective LLOR/compliance monitoring systems</li>
	<li>Assist “Accountable and Responsible/s” in the inclusion/disseminate of applicable requirements in the LLOR/compliance monitoring systems</li>
	<li>Monitor, update, and report compliance of Hedcor group</li>
	<li>For non-compliance, trigger/monitor the formulation of corrective/preventive compliance plans of “Accountable and Responsible/s”</li>
</ul>

Compliance Management - Data Privacy

<ul>
	<li>Program planning</li>
	<li>Review of PIA with process owners and facilitate for its approval</li>
	<li>Develop/review/ facilitate review, approval, and cascade of DP manual</li>
	<li>Develop, execute and recommend action plans for DP compliance test plan</li>
	<li>Monitor, update, and report DP compliance. For non-compliance, trigger/monitor the formulation of corrective/preventive compliance plans of “Accountable and Responsible/s”</li>
</ul>

RPT payment

<ul>
	<li>Create a timeline of plant improvements consistent with the O&amp;M timeline</li>
	<li>Prepare a sworn statement, facilitate its review and approval, and submission to the Assessor</li>
</ul>

RPT protest

<ul>
	<li>Prepare a protest letter, facilitate its review, approval, and submission to the Treasurer.</li>
	<li>Prepare filing fee, petition support documents, monitor and update progress of the petition from LBAA to SC.</li>
</ul>

Legal and Compliance Specialist | For BGC, Taguig City

In this role, you will:

Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems

Apply knowledge when communicating with delinquent customers

Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances

Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency

Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals

Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers

Customer Service Representative (CSR) for Collections

<ul>
	<li>Utilize accounting software to identify outstanding accounts/invoices.</li>
	<li>Generate bills and invoices specific to customer accounts.</li>
	<li>Process and record all payments from various pay services.</li>
	<li>Generate monthly and quarterly reports.</li>
	<li>Perform regular account reconciliation with customers.</li>
</ul>

Billing Specialist | Fort BGC

In this role, you will:

<ul>
	<li>Consult, review and research moderately complex business, operational, and technical challenges that require an in-depth evaluation of variable data factors</li>
	<li>Perform moderately complex data analysis to support and drive strategic initiatives and business needs</li>
	<li>Develop a deep understanding of technical systems and business processes to extract data driven insights while identifying opportunities for engineering enhancements</li>
	<li>Lead or participate on large cross group projects</li>
	<li>Mentor less experienced staff</li>
	<li>Collaborate and consult with peers, colleagues, external contractors, and mid-level managers to resolve issues and achieve goals</li>
	<li>Leverage a solid understanding of compliance and risk management requirements for supported area</li>
</ul>

Senior Analytics Consultant

Customer Service Representative (CSR) for  Branch Product

He/She will be responsible for producing complete program-level Project Control plans that comply with project management standards.

<ul>
	<li>Satisfies compliance mandates and ensures that the project’s processes and standards are updated and consistently implemented across all project execution.</li>
	<li>Completes project data program review and assessment.</li>
	<li>Project forecasting, logic diagram, and integrated master project schedules.</li>
	<li>Trend analysis and project scenario analysis in coordination with the Lead Project Coordinator.</li>
	<li> Identification of project risk including mitigating measures or solution recommendations.</li>
	<li>Project Budgeting and Forecasting Earned Value, and Lessons Learned,</li>
	<li>Program level resource loading for assigned schedules which include visuals and reports on impacts, critical areas, and possible courses of action to maintain baseline schedule.</li>
	<li>Impact and risk probability assessments.</li>
	<li>Project control reports on actuals, variances, and trends and re-forecast as necessary in cost and schedule. Coordinates with the Project Manager for the control of documents.</li>
	<li>Develops Scope, Cost, and Schedule Database based on completed projects as reference for future planning of incoming projects.</li>
	<li>Performs any other related duties and responsibilities that may be assigned from time to time by immediate superior consistent with the purpose of this role.</li>
</ul>

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