Collection Quality Assurance Manager

Home Credit Indonesia (Recruitment Page for RISK team)

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
  • Full time
Posted 2 months ago and deadline of application is on 9 Jul
Recruiter was hiring 7 hours ago

Collection Quality Assurance Manager

Home Credit Indonesia (Recruitment Page for RISK team)

Job Description

  1. Manage quality team to ensure quality performance in all team in CRS are delivered as expected according to the current policy & procedure
  2. Analyze current manpower capacity and ensure its aligned with current budget.
  3. Work with internal audit team to provide evalution report to support internal audit process.
  4. Develop action plan based on finding or suggestion from other Team (CX and CCC).
  5. Develop new process and procedure as part of improvement in CRS area and ensure all process are documented.
  6. Control and Monitoring the process on Desk, Field and Receipt Book audit and ensure all process is align with current policy and procedure.
  7. Propose suggestion for improvement based on quality finding and feedback.
  8. Prepare communication to all the CRS division related to the current or new procedure in the CRS Department.
  9. Lead calibration process in internal CRS Quality team to ensure each member have the same knowledge.
  10. Monitor coaching process between quality specialist and operator to ensure the feedback given can be implemented and will be useful for future performance improvement.

Minimum Qualifications

  1. Experience as quality asst. manager for 3 years
  2. Experience with team management
  3. Experience from collections
  4. English – written and spoken
  5. Excellent communication skills
  6. Good analytical skill
  7. Good time management
  8. People management
  9. Leadership

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
HiTech Financial Services
1 opening

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About Home Credit Indonesia (Recruitment Page for RISK team)

PT Home Credit Indonesia is a multi-purpose financing company that provides financing for customers – both offline and online. We also offer multi-purpose financing to our existing customers to give them confidence to move forward with their financial goals. We aspire to transform the way the world shops by making the things that matter in life affordable for our customers. Home Credit Indonesia was established in 2012. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have nearly 2,500 employees and our planning to have in the region of 6,000 colleagues by the end of 2018. This special recruitment page is intended for self driven candidates who would love to build a successful career with Home Credit Indonesia, as one of the largest international high technology financing company. If you think that you are SELF DRIVEN & GOOD ANALYTICAL WITH HIGH INTEGRITY, then check our page because we have plenty of positions for RISK team. APPLY NOW!