Operations Trainer
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Development of training programs and training plans for whole operation department covering process, product, soft skills and system tools knowledge
- Creation of tailored and understandable training materials including training assessment
- Cooperation with HR L&D, Legal and Quality Management to develop and plan delivery of compliance and regulatory trainings
- Work collaboratively within various roles within Operation Support to ensure the relevance and quality of content and support new processes, products and other changes implementation
- Ensure all relevant training is delivered in an innovative, enthusiastic and timely manner by training the trainers and staff whether in-class, via e-learning platform, on the floor as well occasionally in the field
- E-learning content management, system maintenance, administration and reporting
- Manage training calendars and administer courses attendance and assessment
- Maintain sufficient resources for effective training delivery
- Ensure the timely and effective implementation of training programs within budgetary requirements
- Ability in people development related specifically to recruitment, coaching and mentoring
- Having soft skill trainer background will be an advantage
Minimum Qualifications
- University degree, preferred in Psychology, Social Science & Communication (can be substituted by extensive relevant experience)
- Fluent in English communication (is a must)
- Proven experience in training and development areas for retail banking, consumer finance, insurance company, call center provider or shared services company (min 2 years)
- Knowledge of training packages, IQF (Indonesian Qualifications Framework) & Industry requirements
- Effective communication both oral and written in English and Bahasa
- Excellent interpersonal skills
- Ability to work both autonomously and within a team, using motivation and initiative
- Adequate administrative skills for all training requirements using software
- Extensive organizational and time management skills and a capacity meet demands and timelines
- Basic Management information reporting and analytical ability
- Genuine, enthusiastic and innovative approach to students
- Ability to identify process inefficiencies and suggest changes
- Advanced analytical capability
- Active in professional communities
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
About Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.