Collection Quality Assurance Manager

Home Credit Indonesia (Recruitment Page for RISK team)

  • South Jakarta, Indonesia
    Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia, South Jakarta, DKI Jakarta, Indonesia
    South Jakarta
    DKI Jakarta
    Indonesia
  • Full time
Posted a month ago and deadline of application is on 9 Nov
Recruiter was hiring 21 hours ago

Collection Quality Assurance Manager

Home Credit Indonesia (Recruitment Page for RISK team)

Job Description

  1. Manage quality team to ensure quality performance in all team in CRS are delivered as expected according to the current policy & procedure
  2. Analyze current manpower capacity and ensure its aligned with current budget.
  3. Work with internal audit team to provide evalution report to support internal audit process.
  4. Develop action plan based on finding or suggestion from other Team (CX and CCC).
  5. Develop new process and procedure as part of improvement in CRS area and ensure all process are documented.
  6. Control and Monitoring the process on Desk, Field and Receipt Book audit and ensure all process is align with current policy and procedure.
  7. Propose suggestion for improvement based on quality finding and feedback.
  8. Prepare communication to all the CRS division related to the current or new procedure in the CRS Department.
  9. Lead calibration process in internal CRS Quality team to ensure each member have the same knowledge.
  10. Monitor coaching process between quality specialist and operator to ensure the feedback given can be implemented and will be useful for future performance improvement.

Minimum Qualifications

  1. Experience as quality asst. manager for 3 years
  2. Experience with team management
  3. Experience from collections
  4. English – written and spoken
  5. Excellent communication skills
  6. Good analytical skill
  7. Good time management
  8. People management
  9. Leadership

Perks and Benefits

  • Maternity & Paternity Leave Maternity & Paternity Leave
  • Medical / Health Insurance Medical / Health Insurance
  • Medical, Prescription, Dental, or Vision Plans Medical, Prescription, Dental, or Vision Plans
  • Performance Bonus Performance Bonus

Jobs Summary

Job level
Mid-Senior Level / Manager
Job category
Customer Service
Educational requirement
Bachelor's degree graduate
Recruiter response to application
Once in a while 
Office Address
Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
Industry
HiTech Financial Services
Vacancy
1 opening
Website
https://www.homecredit.co.id/Careers/Meet-Our-People

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About Home Credit Indonesia (Recruitment Page for RISK team)

Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast. Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing. We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.