Card Authorization Team Leader
Home Credit Indonesia (Recruitment Page for OPERATION team)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Full timeFULL_TIME
Expired 5 years ago
2019-09-23T17:00:00+00:00Job Description
- Manage a team that cooperates with associations, acquirers and processing vendor to resolve inquiries for authorizations, investigates fraudulent transactions and continously improves our ability to combat card transaction fraud.
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VENDOR MANAGEMENT
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Manage and lead team to work closely with Processing vendor in order to define and review the fraud monitoring and authorization parameters to minimize the possible risk.
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Coordinate daily activities with Processing vendor and association related to authorizations
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Resolve inquiries from processing vendor, association and acquirers
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Reconcile billing from Association and processing vendor
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Reporting to VISA, MasterCard, BI and AKKI
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Define / review / test fraud monitoring and authorization parameters with Processing vendor
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PROCESS MANAGEMENT
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Implement the authorization center activity to maintain the success rate of authorization and improve system parameter setup to avoid repeating of detected Fraudulent transactions
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Process authorization requests via phone and email
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Block cards due to suspicious transactions and send requests for card replacements
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Provide cards to be put on Association stop list and remove them in defined timelines
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Monitor availability and sucess rate of authorizations and report on regular basis to Superior and other business units
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Communicate with acquirers regarding found issues on authorizations and push for resolution on Acquirer side
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Monitor fraud reports and cooperate with Risk to improve system parameter setup to avoid repeating of detected Fraudulent transactions
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Cooperate with Risk to define better Fraud prevention setup of internal and external system parameters
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On ongoing basis monitor development in fraud and acquiring business in Indonesia and globallly and suggest imrprovements of our processes.
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Setting of authorization parameters and fraud detection triggers
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Internal AML and Compliance reporting
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Balance transfers
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Conversion of transactions to payment plans
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Internal blacklists management
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- PEOPLE MANAGEMENT
- Define KPI, continuously assess performance, provide timely relevant feedback and necessary support to subordinates to achieve
- Actively attract, develop and retain top talent
- Motivate team to perform and excel
- Coach and share experience with subordinates and assist with development of training programs for subordinates
- Define KPI, continuously assess performance, provide timely relevant feedback and necessary support to subordinates to achieve
Minimum Qualifications
- University degree, preferred in Informatics, Mathematics or Engineering major (can be substituted by extensive relevant experience)
- Detailed knowledge and understanding of card functionalities and industry standards
- Minimum of 2 years experice working with Card personalization vendor or for them
- Excellent knowledge of Microsoft Excel, word, visio
- Knowledge of SQL and Visual basic programming
- Experience with Oracle Databases
- 6 sigma / Kaizen experience
- IT development experience
- Analytical, problem solving and investigative skills
- Good verbal and written communication in English and bahasa
- Ability to work independently, self- motivation and reliability
- Adaptable to changes and proactive
- Consistency, accuracy and attention to detail
- Team management - motivate team member, ability to identify and promote talent within her/his team.
Perks and Benefits
Gym Membership
Performance Bonus
Medical / Health Insurance
Jobs Summary
- Job Level
- Associate / Supervisor
- Job Category
- Accounting and Finance
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Vacancy
- 1 opening
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