Sr. IT Helpdesk Officer - JAKARTA
Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, Jakarta, Indonesia, South Jakarta, Jakarta, IndonesiaSouth JakartaJakartaIndonesiaIndonesia
- Full timeFULL_TIME
Job closed.
Job Description
- Solves incidents and requests based on inputs from ticketing system and from superior
- Provides on-sites and remote support of users
- Solves Point of Sales issues with high priority to minimize their unavailability to provide sales services to the customers
- Registers requests and incidents from users, from monitoring system and based on own observation, converts them into tickets in ticketing system
- Ensure tickets are created for every request and incidents
- Critical incidents registers also in Group ticketing system
- Assigns task to proper solver, if necessary, involve support from vendor
- Ensures completion of information on ticket when closing them
- Cooperate on IT infrastructure maintenance work activities
- Communcates with users in constructive and non conflicting way, provides solution and advices in non IT language
- Informs superior about serious incidents immeadiately
- Provides all information regarding IT asset to asset team and help them to keep information updated all the time
- Assigns access rights to individual users according to access matrix and if approved departemental heads and with security guidelines
- Performes routine activities ex. regular checks, report, etc and participates on IT Project
- Ensure the compliance with license and other agreements, respect safety standards.
Minimum Qualifications
- Good level of English (verbal and written)
- Minimum 3 years experience in IT Operations
- Practical experience with administration of Windows or Unix operating system
- High level of PC skills – documentation, presentation, calculation, communication, data manipulation, troublrshooting, knowledge bases
- Good communication skills
- Reliable and independent person
- Willing to work in shift
Perks and Benefits
- Life Insurance
- Medical / Health Insurance
- Maternity & Paternity Leave
- Gym Membership
- Performance Bonus
Required Skills
- Computer Networking
- Computer maintenance
- Computer Troubleshooting
- Computer Hardware Troubleshooting
- Computer System Administration
- Database System Administration (DBA)
Jobs Summary
- Job Level
- Entry Level / Junior, Apprentice
- Job Category
- IT and Software
- Educational Requirement
- Bachelor's degree graduate
- Recruiter response to application
- Once in a while
- Office Address
- Plaza Oleos, South Jakarta, Jakarta, Indonesia
- Vacancy
- 1 opening
About Home Credit Indonesia (Recruitment Page for TECHNOLOGY team)
Home Credit Indonesia is a multi finance company which provides financing through the stores of our retail partners to consumers who want to purchase consumer durables products. Home Credit financing solutions are Easy, Simple and Fast.
Home Credit Indonesia was established in 2013. We are headquartered in Jakarta and growing our business to expand into all cities and territories in Indonesia. Today we have more than 11,600 employees and its keep growing.
We are always on the look-out for talented, enthusiastic people who are driven by results and success and if you are one of these people we would love to hear from you. In return we can offer you a career with one of the largest global financing players and an active role in helping to shape the future of our business.