ATI Business Group is a Global Business Process Management, Technology and Services Company.  Our Clients’ businesses are on remarkable journeys as they strive to deliver the best possible outcomes for their customers.  Our aim at ATI in working with our Clients’, is to support their continued growth by providing cost effective technology and talented and scalable people resources on demand.

ATI’s singular focus on providing services to the travel and hospitality business communities across the globe has been a remarkably successful one.  Since commencing in 2002 with a single discipline of Fare Loading the business has grown today to supporting over 100+  independent work disciplines including Ticketing, Land and Cruise Travel Distribution, Fare Auditing, Finance and Accounting, Robotic Process Automation and Travel Technology.

We believe our success has only been achieved by always listening carefully to our Clients’ business needs and by building an effective working partnership based on trust, quality deliverables, responsiveness and efficient communication.  For further information on what makes ATI different, please log on to http://atibusinessgroup.com

ATI Business Group

<ul>
	<li>Conduct Refund training for existing members or new members</li>
	<li>Ensure the quality &amp; effectiveness of each given training, design effective training programs</li>
	<li>Support and mentor trainees to achieve the best performance as per client expectation</li>
	<li>Maintain &amp; upskill knowledge, systems, and skills in a scope of work</li>
	<li>Work side by side with Operations to capture and document new products and the processes from existing and new clients</li>
	<li>Create syllabus, process notes/ modules related to Refund, and keep it updated</li>
	<li>Be responsible for trainee’s attendance record</li>
	<li>Manage training schedule and training requests for Refund</li>
	<li>Develop a program to assess the training need</li>
	<li>Create a Training Evaluation Form at the end of the training for training assessment and results</li>
	<li>Support Operations team on doing production when needed</li>
	<li>Submit production tracker and schedule report to the leader</li>
	<li>Share the progress of current training periodically with the leader</li>
</ul>

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Refund Trainer with GDS Experience