Product Improvement Specialist
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Responsible to identify, design, and implement product improvements
- Review and analyze the efficiency of customer journeys & product metrics performance
- Initiate Champion/Challenger tests and modify the existing setup to improve business results
- Review existing process and update based on current operational activities
- Implement process changes to improve Product setup, LTV, Client Relationship Management, efficiency & drive cost optimization
- Develop and implement best-practice analytics to driving improvements and efficiencies in the Client Relationship Management (CRM) process
- Propose, develop, and documenting all business process policies and procedures within CRM function
- Participation in CRM projects & activities in a way to align product and technical capabilities and be sure that new one will bring better CRM efficiency and customer experience
Trình độ tối thiểu
- Bachlelor Degree, preferable in Mathematics or Data Science
- Minimum 2 years of experience in Product Management or Product Owner, preferable from Financial Services
- Strong communication and presentation skills in English
- Have a strong willingness to learn.
- Self-starter with a strong sense of curiosity.
- A can-do attitude and a strong sense of integrity and responsibility.
- Strong analytical and planning skills;
- Excellent problem-solving skills;
Đặc quyền và lợi ích
- Work from Home
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Life Insurance
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Relationship Management
- Analyzing Data
- Project Management
- Program Management
- Product Development
- Product Management
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Management and Consultancy
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Hi-Tech Financial Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.homecredit.co.id/
Về Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.