Customer Relationship Management (CRM) Trainer
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesia
- Toàn thời gianFULL_TIME
Đã hết hạn 3 years ago
2021-05-30T17:00:00+00:00Công việc đã đóng.
Miêu Tả Về Công Việc
- Ensure new hire have all the skills needed to sell, including product and process knowledge, sales skills, and or any information related to selling by conducting an in class and on the job training
- Conduct a regular training/briefing related product and process knowledge, sales skills, and/or any information based on description of process and/or product given on timely manner
- Monitor and improve sales performance of new joiner and experienced operators through improvement activities and/or any training activities
- Monitor and evaluate the effectiveness of all training activities and do a follow up action to improve the product and process knowledge
- Provide reports regarding improvement activities
- Coordinate with content team to provide a best practice sharing or any improvement ideas of the current process in order to improve the effectiveness and the efficiency
- Coordinate with content team in managing a positive culture and support the improvement of engagement in CRM Operation to increase the motivation of Telesales and support team, also reduce the attrition
- Operate and maintain e-learning platform in terms of daily neccesities
Trình độ tối thiểu
- Min 2 years in training area and exposure in Telesales and Marketing
- Strong communication both in English and Bahasa (written and spoken)
- Excellent presentation skills with the ability to develop creative instructional material that can be easily understood
- Proficient in MS Office skills,
- High attention to detail and accuracy
- Creative and analytical thinker
- Proactive, fast learner, and able to work in a team
- Excited in target oriented environment with tight deadline and minimum supervision
Đặc quyền và lợi ích
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Performance Bonus
Life Insurance
Maternity & Paternity Leave
Kỹ năng cần thiết
- Presentation Skills
- MS Office
- Training Facilitation
- Curriculum Design and Development
- Sales and Marketing Knowledge
- Public Speaking
- Content Marketing
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Hi-Tech Financial Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.homecredit.co.id/
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Về Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.