CRM Content Development & Innovation Specialist
Home Credit Indonesia
- South Jakarta, IndonesiaPlaza Oleos, South Jakarta, DKI Jakarta, IndonesiaSouth JakartaDKI JakartaIndonesiaIndonesiaTELECOMMUTE
- Toàn thời gianFULL_TIME
Công việc đã đóng.
Miêu Tả Về Công Việc
- Design and create training material (presentation and handbook) and post-test in accordance with current procedure and process based on the written and/or verbal description of process and/or product given by Process Team or any other team on timely manner
- Ensure that training material and/or any information is easy to understand and accurate
- Cooperate with trainer from other function to share/obtain relevant product/process communication or training material
- Ensure that training material from other function related with Customer Relationship Management product and process is accurate and shared on timely manner
- Train the trainer from within function or other function if needed on Customer Relationship Management related training material
- Create information update/reminder through email blast or any other communication media
- Manage knowledge section of intranet in relation with Customer Relationship Management related information, making sure the information is accurate and up to date
- Respond to questions from operator/other employee in relation with Customer Relationship Management information on process and/or product through any media communication
- Responsible to participate in User Acceptance Testing to make sure that all system has been properly designed and working as expected
Trình độ tối thiểu
- Degree in Instructional Design, Research, Educational Psychology, or similar
- Demonstrable experience as a Learning Designing, Instructional Design, or Curriculum Developer at least 2 years
- Posses passion for knowledge, especially in the fields of Customer Relationship Management
- Superb verbal and written communication skills in English and Bahasa (grammar and spelling errors)
- Ability to source and utilize verified information to create courses
- Excellent in Powerpoint Design, and Ms. Office (Word, Excel)
Đặc quyền và lợi ích
- Work from Home
- Gym Membership
- Medical / Health Insurance
- Paid Sick Leave
- Employee Discounts
- Performance Bonus
- Life Insurance
- Maternity & Paternity Leave
- Medical, Prescription, Dental, or Vision Plans
Kỹ năng cần thiết
- Presentation Skills
- E-Learning Design
- MS Office
- Training Facilitation
- Curriculum Design and Development
- Writing
- Content Architecture
Tóm tắt công việc
- Trình Độ Công Việc
- Phó Giám Sát/Giám Sát
- Ngành Nghề
- Education and Training
- Yêu cầu học vấn
- Tốt nghiệp Cử nhân
- Nhà tuyển dụng trả lời hồ sơ
- Once in a while
- Địa chỉ văn phòng
- Plaza Oleos, South Jakarta, DKI Jakarta, Indonesia
- Ngành nghề
- Hi-Tech Financial Services
- Vị trí đang tuyển
- 1 vị trí tuyển dụng mới
- Trang web
- https://www.homecredit.co.id/
Về Home Credit Indonesia
Home Credit is a multinational tech-based financial services company. We exist in 9 countries around the world. Our vision is to bring to market financial products that improve the life and lifestyles of our customers. From financing, protection, PayLater, to e-money – we got them covered! Our presence can be found both online and offline.
We responsibly deliver trusted financial services that customers and business partners access via their channel of choice. We continually meet evolving needs, both directly and through innovative ecosystems – helping to build a more resilient world.
Everyone at Home Credit Indonesia is not afraid of new challenges. Our passion is not only to create new innovations, but we also hold a strong courage and continue to seek chances to turn our innovative visions into reality. More than our 6.000 employees embrace these values to ensure our success in building a better today and a brighter tomorrow.